Stayed here a couple of times, first time we were told that because we used a coupon, that we did not qualify for a downstairs room. I explained that we were travelling with a person who was partially disabled and had problems getting up stairs. The management stated that it would be a higher price for a downstairs room as the discount was not valid on a downstairs room(nowhere on the coupon did it state this). Not real pleased at that point--felt a little baited and switched. But, the room was nice and clean and a good nights sleep. We stayed there again for two more nights on our way home a few days later. This time we WERE given a downstairs room--at no additional charge. The first night the room was right by the office, very noisy with maid's carts coming and going very early, the maid shouted and knoced on the door 3 TIMES before 9 am wanting to clean the room (check out is 11 and we'd paid for two nights anyway!!). For the second night we requested another room NOT by the office, was told that because we were using a travel coupon that we could not get another room. I finally lost it and asked why they penalize you for using the coupons and explained about the maid knocking on the door repeatedly early that morning. Manager finally offered us another room in a different part of motel, away from maids station. She was very helpful after I explained the problem. I just resent that because you are using the travel coupons they put out that you are given the run around and are penalized with a less than desirable room location, Otherwise, was pleased with room.
- Official Description (provided by the hotel):
- Welcome to Gallup and we invite you to be our guest at the Red Roof Inn Gallup, New Mexico. Our non-smoking, pet friendly, family friendly hotel is conveniently located to the attractions and entertainment you are looking for in the Gallup area; including Historical Downtown Gallup, the Gallup Convention Center, the Mural Art Center and the Gallup Cultural Center. Other nearby attractions include Western New Mexico University, University of New Mexico, Gallup, Fire Rock Navajo Casino and Acoma Sky City. The nature lover will enjoy being close to Canyon De Chelly, Red Rock State Park and Chaco Canyon. When traveling for business or leisure we are a short trip to all that Gallup has to offer. Experience the new Red Roof Inn Gallup; a completely remodeled and upgraded stay. The rooms at this non-smoking hotel feature a stylish, boutique design with all new furniture, spa-inspired bathrooms with modern vessel sinks, new comfy Rest Suite beds by Serta, plush high-end bedding, modern design flooring, comfortable new seating and a large, flat-screen TV. All guest rooms offer free WiFi, in-room safe, in-room coffee, microwave & refrigerator, as well as, a selection of free TV channels and pay-to-view premium channels, movies. This hotel offers a fitness center, a seasonal outdoor pool, coin laundry, an elevator, and Suites. Experience our complimentary coffeehouse-style coffee & tea in the lobby. We welcome your pet as a guest as one well behaved pet stays free. ... more less
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- Also Known As:
- Red Roof Inn Gallup Hotel Gallup
- Gallup Red Roof Inn