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“Great overnight stay”

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Hampton Inn Gallup-West
Ranked #2 of 35 Hotels in Gallup
Certificate of Excellence
Mildenhall, United Kingdom
Level Contributor
25 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
“Great overnight stay”
Reviewed February 28, 2014

Quiet rooms, clean and comfortable all around. Excellent breakfast. Right off the interstate so ideal for a good nights rest during a long drive. Cecilia, the breakfast room attendant was especially pleasant. Will stay here again if ever in the area.

  • Stayed February 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Sarahbear1116
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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800 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (100)
Date | Rating
  • English first
  • French first
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  • Italian first
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  • Any
English first
Colorado Springs, Colorado
Level Contributor
394 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 129 helpful votes
Reviewed February 25, 2014

We have stayed at this Hampton several times. The rooms and general hotel amenities are very good and the usual Hampton Inn good quality. Good location and it is easy to find off the highway. The hotel is close to the highway, there is no noise from the highway in the rooms.Yes, we will stay again.

  • Stayed January 2014, traveled as a couple
    • Value
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Helpful?
Thank Sandy2645
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
5 reviews
Reviewed February 20, 2014

Best review is I would stay again. Breakfast was good but not outstanding. They had broken elevators but staff person called me early in the day of arrival to advise me of that fact and was then moved to first floor.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
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Review collected in partnership with Hampton

Helpful?
Thank jcbfsd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inver Grove Heights, United States
1 review
Reviewed February 17, 2014

The mattress was like a trampoline and the internet reminded me of the old "dial-up" days. Very disappointing! We've stayed at many Hampton Inns and have always loved their mattresses. That is perhaps the main reason for us choosing that chain. We even were thinking of purchasing on of their mattresses. Luckily we didn't if this was the new norm at the Hampton Inn. The internet speed was ridiculous. When I logged in it said we were entitled to "high speed" because we were gold or diamond members. No way this could be considered "high speed". Breakfast was decent and as usual the staff was friendly. No problem there. There is another Hampton Inn in this city so we might try that place in hopes that it would be more like what we've been used too.

  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hampton

Helpful?
Thank James L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Inn_Keeper_NM, General Manager at Hampton Inn Gallup-West, responded to this review, February 24, 2014
Dear TripAdvisor Member,

Thanks for taking the time to review our Hampton Inn. I’d like to offer my personal apology for not meeting your expectations. We always value our guests’ feedback and plan to discuss your specific issues during our next staff meeting.

You can rest assured that every Hampton Hotel, including our location, offers guests a comfortable night’s sleep on our exclusive Tranquility Nights mattress – proudly made in the USA by Serta. I’d be glad to forward you the ordering information. For your comfort, extra pillows are available upon request.

Our internet service fulfills the basic needs of our valued business and leisure travelers. Of course, no hotel can provide the level of bandwidth you’d enjoy in your own home. Our toll-free technical support – managed by AT&T -- was available throughout your stay.

I’m delighted that you recognized my staff for their outstanding service. It’s what makes our brand truly exceptional. Please give us another opportunity to provide a warm welcome.

Best Regards,

Angeline Murphy
General Manager
(505)722-7224 x400
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Laguna Niguel, California
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed February 5, 2014

We stayed in this hotel during a recent road trip and found it to be very nice. The rooms were spacious and really nice, the amenities were terrific, and they had a nice breakfast area where we grabbed fruit, orange juice, yogurt, english muffins and bagels for free. We were travelling with three small kids (6, 4, and 2) and it was just a really pleasant experience. The price we got for the two rooms we had was a really good deal. The hotel is conveniently located near the interstate.

  • Stayed January 2014, traveled with family
    • Value
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Helpful?
Thank Jessica L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Scottsdale, Arizona
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 24, 2014

I don't know what kind of deals people usually get, but I got a room for 1 person for $99, not a bad price, place was nice and clean, they left a note specifically stating the duvets/coverlets were cleaned (a lot of people hear that hotels don't clean their coverlets - gross!). Not long after I got to my room they called up to make sure everything looked ok. Also, there's a cracker barrel literally across the parking lot and it's super close to the interstate which was convenient. Parking lot was well lit and overall I felt safe. Great breakfast and they had little to go bags for you which was really nice. The shower pressure was awesome which was nice, sometime hotels have crappy showers/water pressure. The two staff members on that night offered great customer service which was much appreciated - Breonna and I believe his name was Jerry? Wish I could remember cause he was great!

  • Stayed January 2014, traveled solo
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Helpful?
1 Thank Nicole Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bear, Delaware
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed January 18, 2014

While driving cross country, this hotel was our 3rd stop of a 5 day trip. Due to a comedy of errors, we ended up leaving our 2 overnight bags in the lobby and didn't realize it until we hit Las Vegas ( a mere 6.5 hours away) After a frantic phone call, we were assured by Melissa that she did in fact have our bags and would take the necessary steps to insure that we would be sent our belongings as quickly as Fedex could get them to us. Melissa followed up with us to give us the necessary tracking numbers, etc. When we did receive our belongings (which included almost $700 in cash as well as some gift cards, medicine, etc), they were packed with great care. We just really want to thank Melissa (and anyone else who may have handled our bags) for their honesty, empathy and quick follow through.

  • Stayed December 2013, traveled as a couple
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Helpful?
1 Thank Joann E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hampton Inn Gallup-West

Property: Hampton Inn Gallup-West
Address: 111 Twin Butte, Gallup, NM 87301-5631
Phone Number:
Location: United States > New Mexico > Gallup
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
#1 Family Hotel in Gallup
#2 Business Hotel in Gallup
#4 Romantic Hotel in Gallup
Price Range (Based on Average Rates): $
Hotel Class:3 star — Hampton Inn Gallup-West 3*
Number of rooms: 60
Reservation Options:
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Also Known As:
Hampton Inn Gallup-West Hotel Gallup
Gallup Hampton Inn

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