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“Very nice”

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Holiday Inn Express & Suites Gallup East
Ranked #11 of 35 Hotels in Gallup
Certificate of Excellence
Reviewed July 17, 2014

It's a brand new hotel along the old route 66. Everyone at the reception was nice, the rooms are clean,spacious, well equipped and very comfortable. The breakfast room is very nice. The hotel is located close to the entrance of the highway i-40.

  • Stayed: July 2014, traveled with family
    • Location
    • Sleep Quality
    • Service
1  Thank Pibus G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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174 - 180 of 294 reviews

Reviewed July 9, 2014

Stayed here first week of July. Good military discount, very friendly staff, super clean! I am pretty picky and I was very pleased w/ the clean room and bathroom. Basic breakfast (but free so can't complian) my son loved the pancake machine. Good parking ... Kind of in a circle of hotels and parking was n the middle so it wasn't directly facing the highway. We were towing a trailer and we had plenty of room in the dirt lot to the side. Denny's in the same parking lot so was able to walk over to get dinner. Great spot for our 1 night stay in NM.

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Thank Mandapanda1344
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 8, 2014 via mobile

The suite we were in had no sheets for the pull out couch (traveling with grandchildren-needed.) only one hand towel in bathroom, blow dryer didn't work. No towels in the pool area after told there were. Rooms were clean and pleasant appearing but very expensive for just appearance.

Stayed: July 2014
Thank Ddd1491
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express & Suites Gallup East, responded to this reviewResponded July 23, 2014

Dear Ddd1491,

Thank you for taking the time to provide feedback on your stay. It is unfortunate the lack of amenities prevented you from fully enjoying your time at the hotel. We take all of the reviews we receive very seriously as they allow us to identify areas that may benefit from additional attention. We have shared your comments with the staff and we’re confident the necessary adjustments will be made, in order to achieve complete guest satisfaction.

Thank you again for your comments, we hope to have the pleasure of serving you again soon.

Sincerely,

Adrian D
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 6, 2014 via mobile

We always stay at Holiday Inn's when we travel. This is the first time we traveled with our dog. Not realizing that some Holiday Inn's allow pets, we stayed at La Quinta Inn our first night. That was a big mistake. The smell was horrific. Our second night we stayed at Holiday Inn in Gallup, NM. Not only was the staff very friendly and professional, but the hotel and our room was spotless. We made sure that we stayed at the same hotel on our way back from our trip.

Stayed: July 2014
Thank Tanya H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2014

The receptionist was very pleasant and helpful and the room was good, we felt comfortable and secure. Despite the heavy traffic outside we were not disturbed by it. There is a good pool and guest laundry and plenty of diners within easy reach. Breakfast was okay and check out was fast and easy. Worth the little extra. We would definitely stay here again.

  • Stayed: June 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Thank Bobbyandmartin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 6, 2014

While traveling cross country with dogs there wasn't a lot of options in this area for hotels that accepted pets. However, when I reached out to this facility management was very quick to respond that they would accept our critters. Pet fee was very reasonable and when we arrived were delighted to find a very clean and comfortable hotel. Breakfast offerings as other reviewers have mentioned was very good and all the staff were very helpful and friendly. Looking at other hotels in this area I would definitely recommend this establishment if you are looking to stay in Gallup.

Stayed: July 2014, traveled with family
Thank osugal29
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2014

We drove a long day from Colorado Springs and chose this hotel because of their friendliness and willingness to accommodate our military family! My husband spoke to LaQuinta and Comfort Inn when attempting to make reservations two weeks ago. Neither facility was able to match the price and accommodations for a newborn, along with their free appetizing breakfast buffet! We cannot thank them enough for making us feel welcomed from the moment we stepped into their immaculate foyer and pristine rooms.

Stayed: June 2014, traveled with family
2  Thank Mskitty1974
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express & Suites Gallup East

Address: 3850 E Historic Highway 66, Gallup, NM 87301-4589
Phone Number:
Location: United States > New Mexico > Gallup
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #11 of 35 Hotels in Gallup
Price Range: $96 - $124 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Holiday Inn Express & Suites Gallup East 2.5*
Number of rooms: 91
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