We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rooms ok, service horrible”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 11 more sites!
Holiday Inn Express Farmington (Bloomfield)
Ranked #10 of 23 Hotels in Farmington
Farmington, New Mexico, USA
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Rooms ok, service horrible”
Reviewed January 8, 2013

The rooms were nice, though the bed was hard and uncomfortable for good sleep. Rooms were clean, plenty on clean towels but there was a roach issue both inside and out of the buidling.

The service from first walking in was terrible, the desk clerk was rude and rushed us even though we had a few questions that were finally answered with a huff and rolled eyes. Thought it might just be this one staff member, but received poor service across the board.

We have asked the company to no longer book us at this hotel.

  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Richard_MNS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Farmington (Bloomfield), responded to this review, January 20, 2013
Dear Richard_MNS,

We welcome feedback especially from our valued guests like you. We are always happy to provide a consistently clean, comfortable and courteous place for our guest to stay. I apologize for the inconvenience you encountered due to the uncomfortable bed and conduct of our hotel staff as well as poor customer service received. Your comments will help us improve our services and offer a great experience for our guest. Rest assured that these concerns will be looked into.

While we understand that your stay was not 100% satisfactory, we would hope that you would give us another chance to make your stay as best as it can be.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

142 reviews from our community

Traveler rating
    47
    49
    31
    11
    4
See reviews for
37
53
6
32
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (28)
Date | Rating
  • English first
  • German first
  • Italian first
  • Portuguese first
  • Any
English first
Lakewood, Colorado
Level Contributor
60 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed January 2, 2013

A good hotel should have nice rooms, a good breakfast and friendly staff. This hotel has all three. They also have a heated indoor pool that the kids loved. We stayed here 2 nights and enjoyed it. I would stay here again.

  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Michele W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
mt
Level Contributor
173 reviews
36 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed November 29, 2012

At first we were given a pet room on the third floor. Bed was hard, dog urine stains on carpet, didn't want to walk barefoot. Told the front desk about it. They could not of been more hospitable, we were moved to another room, a suite that was wonderful. They even put an eggshell on our mattress which gave us an excellent sleep. Their attitude was that they just wanted us to be happy and enjoy our stay. We even stayed an extra day we were so comfortable. The hotel itself was very clean and nice. Next time we are in Farmington we will stay here. We have stayed at numerous other hotels in the area and we will make this our permanent place to stay in the future.
I can't say enough about the graciousness of the staff and their willingness to do a good job and provide for our comfort. Thank you staff!!

  • Stayed November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank travelgalMt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Red Lodge, Montana
Level Contributor
29 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed November 5, 2012

We have stayed at several other places in Farmington, and this is the best. The rooms were nice sized, the breakfast was good, and our cats liked it. Some reviewers didn't care for the location, but I thought it was fine. It is only a few blocks from the big grouping of motels in Farmington, and only a short distance from a number of restaurants. One downside is that the river walk is a slightly longer distance than from some other motels, but I didn't find that to be a big deal. We'll be staying here again.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Chuck S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed October 25, 2012

This was a nice hotel with updated rooms. The TV was up to date and the AC as well. The breakfast was really good and the staff was super sweet. The only thing I would change is the pool hours, and soundproofing the doors a little better. We got back a little bit later than we expected to the hotel and didn't have a chance to go swimming because it closed early. Also, in the morning we could hear every person exiting there rooms for breakfast. The noise from the other rooms next to us was blocked pretty well (and we were in a connecting room) but the noise in the hall was pretty loud. If you're an early riser on vacation like me it probably wouldn't bother you too much.

Room Tip: Rooms away from the elevator would keep you from most of the noise.
See more room tips
  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brittnitye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Tulsa, Oklahoma
Level Contributor
54 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed September 30, 2012

As others have noted, the immediate area is a bit industrial. Overall the hotel was clean and spacious. It took a while to cool the room down, I guess that's what you get when you roll into town late in the evening. Kids loved the indoor pool area. Breakfast area is good sized and served a good meal. Breakfast burritos on day 1 of the stay which were really tasty, but didn't sit well with me later in the day at Mesa Verde... Day 2 was a more conventional breakfast.

The only real issue I had was trying to get some extra towels and I waited by the front desk for like 15 minutes, before I finally decided go out the entrance on a whim and the front desk clerk was having a seat with friend having a smoke. The Olympics was on in the lobby so it made the wait a bit more tolerable, but still disappointing.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank RenegadeTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Farmington (Bloomfield), responded to this review, October 17, 2012
Dear RenegadeTraveler,

Thank you for choosing us and taking the time to write your feedback. I am glad you found our clean and spacious rooms commendable. Please accept my sincerest apology for any inconvenience the staff may have caused. I will follow up with the staff to ensure similar incidents could be avoided.

Again, I do apologize and regret that this impacted your experience at our hotel. I do hope you decide to give us another chance for a future stay.

Sincerely,

Zelyn N
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Dumfries and Galloway, United Kingdom
Level Contributor
46 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed September 29, 2012

This in a commercial/industrial area and was not really what we were expecting. The hotel its self was okay but the welcome was not that welcoming even although my husband is a platinum plus priority card holder! Room was large and clean with an additional sofa so more than enough space for the three of us. Room and bathroom were clean. Breakfast was not the best biscuits where hard but yogurts and coffee got you going first thing. Would we choose this location again? Probably not but it fitted the bill for an overnighter on our way to Colorado Springs.

  • Stayed July 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GIStech
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Express Farmington (Bloomfield), responded to this review, October 23, 2012
Dear GIStech,

Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment regarding cleanliness.

However, We’re sorry you received poor customer service from our staff which was unacceptable. I assure you the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Orlando A.
Case Manager
IHGCare
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Travelers also viewed these Farmington hotels
1.3 mi away
Home2 Suites by Hilton Farmington / Bloomfield
0.8 mi away
Courtyard Farmington
Courtyard Farmington
#7 of 23 in Farmington
4.0 of 5 bubbles 213 reviews
0.1 mi away
Comfort Suites
Comfort Suites
#3 of 23 in Farmington
4.5 of 5 bubbles 139 reviews
Show Prices
Show Prices
Show Prices
1.7 mi away
Fairfield Inn & Suites Farmington
0.8 mi away
Comfort Inn
Comfort Inn
#4 of 23 in Farmington
4.0 of 5 bubbles 195 reviews
0.8 mi away
The Region Inn
The Region Inn
#11 of 23 in Farmington
4.0 of 5 bubbles 125 reviews
Show Prices
Show Prices
Show Prices

Been to Holiday Inn Express Farmington (Bloomfield)? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Holiday Inn Express Farmington (Bloomfield)

Property: Holiday Inn Express Farmington (Bloomfield)
Address: 2110 Bloomfield Highway, Farmington, NM 87401
Phone Number:
Location: United States > New Mexico > Farmington
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 23 Hotels in Farmington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Holiday Inn Express Farmington (Bloomfield) 2.5*
Number of rooms: 101
Official Description (provided by the hotel):
Welcome to the Holiday Inn Express Hotel in Farmington. Whether traveling for business or leisure, the Holiday Inn Express Farmington hotel is dedicated to making your stay with us comfortable. Our hotel is 100% smoke-free offering guests a clean and fresh atmosphere. We are conveniently located and offer easy access to all the Four Corners Regional Area sites and attractions including indoor and outdoor recreation, shopping, and dining options. Our interior corridor hotel features on-site and in-room amenities along with 101 spacious well-appointed guest rooms and suites that are sure to make your stay with us an enjoyable one. The Holiday Inn Express Hotel is the clear choice in overnight accommodations in Farmington. The entire staff at Holiday Inn Express Farmington welcomes the opportunity to serve you. We invite you to experience our commitment to excellence for yourself. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Expedia, Priceline, IHG, Booking.com, Hotels.com, Hotwire, Cancelon, Cheap Tickets, TripOnline SA, HotelQuickly, getaroom.com, HotelsClick and HRS so you can book your Holiday Inn Express Farmington (Bloomfield) reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Holiday Inn Express Farmington (Bloomfield) Hotel Farmington
Holiday Inn Farmington
Farmington Holiday Inn

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing