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“Needs Some Work” 3 of 5 bubbles
Review of Red Lion Hotel Farmington

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Red Lion Hotel Farmington
Ranked #17 of 25 Hotels in Farmington
Williams, Arizona
2 reviews
“Needs Some Work”
3 of 5 bubbles Reviewed February 18, 2014

The price is reasonable but the hotel needs some TLC. Staff was very friendly and were responsive to request. Room was clean but walls were stained, carpet was stained and bathroom had water damage due to shower curtain is to small for shower. Water in Shower went from cold to hot several times during shower. Pool on Saturday night was very overcrowed to the point we left the pool area due to kids running and jumping in pool. I did talk to staff and he came into pool area to tell kids not to jump but I guess it was really the irresponsible parents who should have been watching their kids no the staff. Breakfeast was not bad for a hotel and staff in dining area very friendly and helpful. The worst part of our three day stay was when we came back from pool and found that the safety lock had latched keeping us out of our room, maintenance did respond and got us back in room but due to non maintenance or people who don't know construction the lock was put on door wrong. If your kids or grandchildren think there is a arcade area don't believe it there is only one game that works and this is the third time I have complained about it and nothing has changed.

  • Stayed February 2014, traveled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Squirmin H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lenore P, General Manager at Red Lion Hotel Farmington, responded to this review, February 25, 2014
Thank you for taking the time to post your thoughts and concerns. The Red Lion Farmington takes your concerns very seriously. The games in the game room have been addressed with the independent vendor. The door latch has also been replaced correctly.
Thank you for your complements toward our associates.
Sincerely,
Lenore P
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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189 reviews from our community

Traveler rating
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See reviews for
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    3.5 of 5 bubbles
  • Rooms
    3 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    3.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (41)
Date | Rating
  • English first
  • German first
  • Russian first
  • Any
English first
Montrose, Colorado
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed February 17, 2014

I would stay somewhere else, this hotel need s some serious attention. The hotel seems okay in the lobby area, but you soon notice the weird smells, lack of cleanliness, and overall a weird vibe. the center part of the hotel is like a big indoor courtyard but the roof had obvious leaks (water on the floor from the ceiling). The workout equipment was terrible and the hotel seems dead. part of the building was either being remodeled or some other construction because half of it was shut down, and had strange caution tape (felt like a crime scene). The rooms are ok....but just okay. Walking around the property gives you a strange feeling and everywhere feels old and dark. This would be an excellent hotel for a horror film. I will never be staying here again.

  • Stayed November 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank Russell Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RL_Customer_Care, Corporate Customer Care Department at Red Lion Hotel Farmington, responded to this review, March 4, 2014
We appreciate you taking the time to comment about your stay with us as your feedback is important when providing our guests excellent service. I would like to apologize for the condition of the hotel and that you felt uncomfortable while staying there. We value you as a guest and we are always looking for ways to enhance our guest experience. We will be speaking with our staff about your experience and do hope that we will have the opportunity to serve you better during your next visit.
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Travelers are raving about these Farmington hotels

Denver, Colorado
1 review
4 of 5 bubbles Reviewed February 16, 2014

Best staff ever, Maya and Nicole at the front desk are super friendly and helpful! I've been staying here for business every few months since last year. Always happy always taken care of very well. Thank you front desk staff you're the best.

  • Stayed February 2014, traveled on business
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Derrick N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lenore P, General Manager at Red Lion Hotel Farmington, responded to this review, February 20, 2014
Thank you so much for your kind words regarding our Associates.
The Red Lion Hotel Farmington has the greatest bunch of guys and gals working for us, who have the "I care and I can attitude". Hope to see you soon.

Lenore P
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durango, Colorado
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed February 15, 2014

I checked in on the 13th of February took almost thirty minutes to check me in. once I got to the room they gave me it was trash and dirty sheets every where I call down to the front desk I got attitude but they did give me another room so I had to walk back down to get keys for the new room and re checked in which took another twenty minutes. if it wasn't so late I would of found a new hotel

  • Stayed February 2014, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
Thank tiffanie l
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lenore P, General Manager at Red Lion Hotel Farmington, responded to this review, February 20, 2014
I would first like to thank you for taking the time to tell us about your experience. I apologize for any inconveience you experienced. The Red Lion Hotel Farmington take our guest issues to heart. I am so sorry your first room was left dirty and that my new front desk agent took too long to check you in. I have correct both issues and we hope you will give us another opportunity to provide you with the best customer service.

Sincerely,
Lenore P
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Colorado Springs, Colorado
1 review
3 of 5 bubbles Reviewed February 6, 2014

So I was there about a week ago, and stood in the lobby for what seemed like ages! Finally, the manager for the restaurant and the bar manager ran around the building looking for the front desk person. Finally auditor came up to the front desk, reeking of marijuana! How does this guy still have a job? He was obviously hiding somewhere smoking... No issues with room, no complaints, bartender was really friendly and we enjoyed our visit.

  • Stayed January 2014, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Anonymous A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lenore P, General Manager at Red Lion Hotel Farmington, responded to this review, February 7, 2014
Thank you for taking the time to comment on your stay with us, your feed back is very important to us. The staff member you refered to is no longer with us. I apologize greatly for your incounter with this individual. The Red Lion Hotel Farmington has one of the BEST group of people in the hospitality industry that provide exceptional customer service.
I hope to have the opportunity to serve you better on your next visit.
Lenore P
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
tucson
Level Contributor
7 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
2 of 5 bubbles Reviewed January 30, 2014

This used to a good deal in Farmington, but its failing fast. Protein stains on the furniture, sticky goo in the carpets, barely functional television sets with no rhyme or reason for controls. (no functional remotes) Finally, and this is the worst of all, Red Lion features absolutely worthless internet service. The staff is still great, but one can only work with what they have.

  • Stayed January 2014, traveled on business
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank mrmaps111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lenore P, General Manager at Red Lion Hotel Farmington, responded to this review, January 31, 2014
We appreciate you taking the time to comment about your stay with us, as your feedback is important when providing excellent cusomer service to our guests. I greatly apologize for the interent issues you experienced with us. We do value you as a guest , and we hopeto have the opportunity to serve you better on your next visit.
SIncerely.
Lenore P
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Farmington, New Mexico
1 review
4 of 5 bubbles Reviewed January 28, 2014

Overall a good hotel for the price. The clientele is at times what you would expect for a hotel with a sports/biker bar downstairs and a town with a lot of oil business. That being said sometimes it is hard to get much sleep. The staff is excellent overall and Maya is quit helpful and always took great care of me.

Pros:
- Indoor terrarium
- pool/hot tub
- Breakfast included

Cons:
- dark hotel with dark carpet
- Much of the equipment in the workout facility is broken
- Occasional cold showers

  • Stayed January 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Stanley W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lenore P, General Manager at Red Lion Hotel Farmington, responded to this review, January 31, 2014
The Red Lion Hotel Farmington appreciates the time you took to post a positive review. Thank you for mentioning Maya, our associates strive to go above and beyond to accommodate our guests. I do greatly apologize for the occasinal cold shower, the problem was identified and a proffessional plumber was called in to fix the problem. The Red Lion Hotel Farmington appreciates your loyalty even with a few hick ups.

Sincerely,
Lenore P
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Red Lion Hotel Farmington

Property: Red Lion Hotel Farmington
Address: 700 Scott Ave., Farmington, NM 87401 (Formerly Farmington Inn & Suites)
Phone Number:
Location: United States > New Mexico > Farmington
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #17 of 25 Hotels in Farmington
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Red Lion Hotel Farmington 2.5*
Number of rooms: 192
Official Description (provided by the hotel):
The Red Lion Hotel Farmington is located in Farmington, New Mexico in the heart of the Southwest and in the northwest corner of New Mexico, within walking distance of the historic downtown. Farmington is in a high desert with an elevation of 5,500 feet and just 60 miles from the Four Corners National Monument. We are located in the southwest part of town, close to historic downtown Farmington and just 2.2 Miles from airport. We are also with-in walking distance to many hiking trails through the valley floor and access to the nature center. Our hotel is a 192 room full service hotel complete with the Riverwalk restaurant and Rookies Sports lounge. All standard rooms offer in-room coffee, hair dryer, iron, ironing board, television, executive desk and chairs, refrigerator and microwave. Wireless internet is available throughout the facilities.The hotel offers a fitness center, the Roaring Start Breakfast Buffet, and a year-round indoor heated pool and whirlpool. Some of our great services also include complimentary parking, laundry and business center services are available. Our meeting facilities include over 10,000 square feet of meeting space accommodating up to 600 people. Professional conference specialist will take care of everything including initial planning, and full-service catering. ... more   less 
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Also Known As:
Best Western Hotel Farmington
Best Western Farmington

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