I made a reservation over the phone via credit card reservation for relatives. When the relatives showed up at about midnight very tired from travel, the front desk clerks wouldn't acknowledge them and waved them away not even opening the door. I called (from a distance because my relatives told me that they wouldn't respond) to confirm my reservation. At least 3 different people answered the phone and each time I was hung up. I spoke to the second or third person quite frankly to see if they wanted my business or if there was a phone issue. They hung up and I called again. I was immediately answered by a desk clerk who verbally began with Mother F this, Mother F that. I was appalled and honestly PO'd and told my relatives to leave immediately. This is absolutely unacceptable and probably was before the cussing began. Avoid this location at all cost and please spread the review. My relatives are elderly and treated with no respect and for this reason, I write this review.
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