My accommodations were beautiful, the staff was pleasant but when an agitated man started banging on my door, screaming his friends name in the middle of the night I was on my own. After calling the front desk and being assured they would take care of the matter it happened again, twice. Then someone banged on my door the following morning, making it clear the culprit was never escorted from the hotel. When I asked the front desk what happened they stated the obvious, "it was a drunk guest looking for his friend". Why hadn't they called the police? They didn't know. And I was given no reassurances that the guest was gone and that I wouldn't be harassed another night. They apologized for the inconvenience, but this was much more than an inconvenience, I was harassed and scared and they did nothing about it.
- Official Description (provided by the hotel):
- The Santa Claran Hotel is conveniently located North of Santa Fe and South of Toas in the heart of Northern New Mexico. The blend of Native American, Spanish and Mexican influences are featured in this newest hotel in the North of New Mexico. With its finely appointed atmosphere, quiet surroundings, majestic views and noted hospitality and service, the Santa Claran is the best value, within minutes of the historic, natural and spiritual attractions of the Santa Clara Region. ... more less
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