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“Nice, Great Staff”

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Holiday Inn Express Hotel & Suites Clovis
Ranked #4 of 13 Hotels in Clovis
Certificate of Excellence
El Cajon, California
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Nice, Great Staff”
Reviewed October 8, 2009

This is a new hotel and I was impressed. It was clean and I felt "at home." The rooms were nice and the staff was great. We stayed a few days and felt like the staff remembered us every time they saw us. The breakfast was really good, especially the cinnamon rolls. The beds could be softer and the plastic cover got to be a bit annoying with every movement. Overall very nice hotel.

  • Stayed September 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank erneill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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99 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (15)
Date | Rating
  • English first
  • Italian first
  • Any
English first
hobbs
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 21, 2009

I was denied admission to stay even with proof of reservation and with corporate card.I had just arrived from Albuquerque with the high school football team;I was very tired ,but was surprised on questions of my identity ,the clerk on duty stated that they had been victims of fraud in past.I guess I appear as "bad-element",but they are very wrong;I politely departed the hotel and tried to cat-nap in my motor coach.I used to have a very favorable opinion of Holiday Inn hotels,but not anymore.To make a long story short,in my opinion this hotel staff visions their guests as bad element ,so I would not stay at this hotel.

  • Stayed September 2009, traveled on business
    • Service
Helpful?
1 Thank hammer57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
hiexpressClovis_NM, General Manager at Holiday Inn Express Hotel & Suites Clovis, responded to this review, September 22, 2009
We take great pride in the fact that we keep our customers information private and secure. The writer of the review had reservations that were made under a different name (a females name) and his name was not on the credit card he was trying to use for his stay. Our company policy requires that the name on the credit card has to match the guest name and signature. If a company card is used we do need a credit card authorization fax from the actual card holder before the guest is able to check in. Those requirements are in place to protect the hotel and our guests from fraud. It is unfortunate that we could not accommodate this guest and we apologize for the inconvenience, but this was not done due to the fact that we thought he looked like a "bad" individual. The clerk followed instructions that are in place to protect against credit card fraud. We will continue to enforce them in the future. The company that ownes the card asked us to explain the situation 2 days later. They said they understand and made a new reservation for a different employee.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
San Diego, California
Level Contributor
9 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed September 8, 2009

A very nice hotel with a very helpful staff that goes out of their way to make sure you are taken care of. The rooms (we stayed in one of the suites) are very big and the bathrooms are large. The only minor issue was the bathroom could have been a bit cleaner, nothing major as with all hotels attention to detail is missed.
The breakfast is very good and as mentioned the cinnamon rolls are great.

  • Stayed August 2009, traveled with family
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank phick
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Express Hotel & Suites Clovis

Property: Holiday Inn Express Hotel & Suites Clovis
Address: 4728 N Prince St, Clovis, NM 88101-9718
Phone Number:
Location: United States > New Mexico > Clovis
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #4 of 13 Hotels in Clovis
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Holiday Inn Express Hotel & Suites Clovis 2.5*
Number of rooms: 80
Official Description (provided by the hotel):
Brand new in 2009, the Holiday Inn Express & Suites is designed for your comfort and convenience while traveling to Clovis, New Mexico . Our sophisticated and modern designed hotel is conveniently located off Highway 209 and just a short distance from a variety of restaurants, shopping, and entertainment. Designed to meet the needs of business and leisure travelers, our guests will enjoy a hot breakfast served daily, luxurious new bedding, enhanced bath experience, 100% non-smoking accommodations, wired/wireless high-speed Internet, upgraded granite bathroom surfaces, business center, fitness room, an indoor pool and whirlpool. Clovis, home the Wild Cats, is centrally located between Amarillo, Lubbock, Hobbs and Roswell. The Curry County Fairgrounds, Cannon Air Force Base, Norman Petty Studios, Southwest Cheese, Eastern New Mexico University, Black Water Draw Museum, Clovis Depot Model Train Museum, Hillcrest Park and Zoo, Billy the Kid Museum, Sumner Lake State Park are all within a short drive from the hotel. We are confident that your stay with us will be a productive and pleasurable experience so Stay Smart. ... more   less 
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