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“So-So”

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The Lodge Resort and Spa
Ranked #3 of 6 Hotels in Cloudcroft
Reviewed July 14, 2010

Our room is certainly not a comfortable space for two! Our room is small. Nicely decorated but we've barely got room to turn around, and so there's no room for our luggage, and ourselves! We're talking two people and two pieces of luggage.
We can hear all the hallway traffic of everyone coming and going to their rooms, and their conversations, too!
The staff are great people. Golf seemed acceptable to those that have been golfing.

  • Stayed: July 2010, traveled as a couple
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1  Thank botanicalsa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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271 - 277 of 314 reviews

Reviewed July 6, 2010

After reading many of the reviews here between the time of booking (per a friend's suggestion) and our three-day stay, we headed to the Lodge with our expectations properly adjusted and we're not disappointed as a result. Many of the reviews appear to be written by people with unrealistic expectations; people who forget that staying at the Lodge is a trade-off between what you don't get, a full service modern hotel, and what you do get, a unique, historic property with character. The Lodge reminds us of one of those Pocono resorts from the late-50's/60's that were so popular; you'll see plenty of retirees and no-so retirees soaking up the ambiance.

First the positives: This is a historic property with beautiful (if aged) appointments in the common areas, a wonderful location on the top of a ridge with views to White Sands in the west. The hotel has a comfortable feel, and the golf course and grounds look great. The hotel staff was friendly from the front desk clerk (who found us a local babysitter so my wife and I could go out dinner Saturday night), to the pro shop staff who were friendly and informative. Check-in and check-out were hassle free. The pool is small but sufficient for the few people (us included) who decided to swim. Our room in the main building (229) was quiet and while snug, was what we expected in an old property. All in all we'd return to the Lodge again, but per the items below, we would not return with small children in tow.

This leads to the negatives: There are no elevators in the main building and none of the rooms have a view. We faced the front driveway, but across the hall the rooms faced two water towers. There are rooms facing the pool and lawn, but I suspect those are a bit noisy given their location over the main outdoor space (i.e. smoker's area). Did I mention the rooms are small? Although we rented a two-room suite (one room for us and another for the kids to sleep in), the rooms had large pieces of furniture that looked pretty but weren't entirely useful. For example, we could have used more surfaces to put things on, rather than the antique floor radio in one room. Our bathroom had a full-size tub and shower (not all rooms do, so if you want a tub, make sure to ask for one during reservations). Our room, 229 was on the second floor and had a queen bed in the MBR and a queen pull-out sofa in the living room. Our queen bed was a bit too soft for us, but that doesn't mean the bed was bad just softer than we like. The bathroom is in between the two rooms (connected by a hall) and was fine except for a lack of shelf space. TV's were in each room and this might have been a bit of overkill but we're also not big TV watchers (especially when on a mini-vacation).

The long and the short though it that this is not really a hotel for families with young children so be aware if you're thinking of staying at the Lodge and your kids are younger than 12 or so. There is no room service and no refrigerators in the rooms. The restaurant and bar are wonderful areas for consenting adults (the back bar used to belong to Al Capone), but not kid-friendly. Rather than subject the other adults to our children at 8 in the morning, we elected to go down the road to a local diner for breakfast. Also, you'll want to plan accordingly regarding meals because the Lodge does a buffet on Sundays, and only a buffet. If you don't want to pay for the all you can eat set-up ($24), then you'll be heading somewhere else for Sunday breakfast/lunch.

So when all is said and done you'll get what you pay for at the Lodge in Cloudcroft; if you're looking for the low-key, low-amenities kind of hotel experience you won't be disappointed. Again, the Embassy Suites it is not. Good luck!

  • Stayed: July 2010, traveled with family
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Thank CJTebo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 17, 2010

My husband and I stayed at the lodge for one night as part of a ghost investigation with the El Paso Paranormal Society. This is a very charming, old hotel. The location is ideal and beautiful. It is about a two hour drive from El Paso, and the hotel is located just a quick drive up the hill from the main street of Cloudcroft, full of shops and restaurants. The hotel staff was very friendly. Our room was a good size, two queen beds, but the bathroom was very tiny. The television was also small. The walls are also a bit thin. There is a full restaurant and bar on premises. The pool is an outdoor heated pool with a jacuzzi. There is also a spa and a golf course. There is a nice patch of grass out back with a gazebo where people can get married. I thought the hotel was nice for being so old. It could use an exterior paint job. There is also a tower you can go up into to see beautiful views all the way to White Sands. Be careful where you park your car because our car got covered in hard water spots from the sprinklers. Although we did not physically see any ghosts or spirits, we witnessed things that could not be explained which left me to believe that there were definitely spirits there at the hotel communicating with us. Overall, this hotel is nice place to relax and get away from it all.

  • Stayed: June 2010, traveled as a couple
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Thank JackandMaddie
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 11, 2010

As advertised, room quaint but comfortable. Spa products provided in bathroom were great. Staff very friendly and helpful. Rebecca's restaurant top notch for Saturday evening dining--superior food, talented pianist, good service, and beautiful view. Mother's Day Buffet was good, but not as good as evening menu and of course was crowded (lots of little ones but what's Mothers Day about anyway)

  • Stayed: May 2010, traveled as a couple
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Thank MinerElPaso_TX
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 30, 2010

I'm someone who likes places with a bit of character, and this is a place that I enjoyed. The price was right when compared to other places in the village, and I liked the old fashioned decor and set up. No bath in the modern bathroom, but the high bed was super comfortable. Nice relaxing lounge, though disappointingly fake fire), puzzles and other games to engage in.
I wasn't so keen on the restaurant: I didn't eat in the rather expensive restaurant, and breakfast was a bit of a disappointment, with cornflakes being the healthiest cereal they could come up with. Still, nice view and setting, and some nice blackberries and yogurt made a good start to the day.

  • Stayed: April 2010, traveled solo
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Thank voyageurextra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 27, 2010

Our dissapointment began when we walked in and discovered that the beautiful fireplace featured in their video is gas-fired, the flame so low it could not be seen, and produced zero heat. Although we tarried in their bar after checking in, so they had plenty of warning that we were there, no one bothered to shovel away the two inches of snow on the steps leading to our digs. We stayed in their annex, described as a bed-and-breakfast, and had booked a suite with two bedrooms and a common area. But they had not told us that only one bedroom had a door separating it from the common area. The heater was the most incredibly noisy one we have ever encountered, so we had to turn it off at night; but there was not extra blanked available to make up for its lack. The breakfast that forms part of the deal included no fruit or juice and no cereal or grain. The fact there was only one soap bar for both shower and sink was only to be expected. On the other hand, the staff was friendly and helpful (except for snow shoveling). In short, a real rip-off at the price.

  • Stayed: April 2010, traveled with friends
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2  Thank none96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 13, 2010

This Inn is nestled high in the Mountains of New Mexico. It is cozy and quaint and offers good food ,friendly staff ,and a hideaway for rest and recreation. Be prepared, however, to acclimate to the altitude! Drink lots of water ( I mean it) and don't expect to tackle hiking, biking or maybe even golf for a couple of days. Several in our group really had difficulty as did I for the first couple of years we came here. It is not a modern business person's place. There is an old computer in the lobby that they will gladly unlock when you need it. Bring books, comfortable clothes and an imagination. There is reported to be a ghost!

  • Stayed: March 2010, traveled on business
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Thank SaralynneAustin_Tx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Lodge Resort and Spa

Address: 601 Corona Place, Cloudcroft, NM 88317
Location: United States > New Mexico > Cloudcroft
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Cloudcroft
Price Range: $129 - $149 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — The Lodge Resort and Spa 3*
Number of rooms: 59
Official Description (provided by the hotel):
Historic resort that combines luxury with rustic charm, and contains an excellent restaurant. ... more   less 
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Also Known As:
The Hotel Cloudcroft

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