We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Very nice overall, planning to return”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 1 more site!
The Lodge Resort and Spa
Ranked #3 of 6 Hotels in Cloudcroft
Las Cruces, New Mexico
Level 6 Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
“Very nice overall, planning to return”
Reviewed June 22, 2011

We went up for Father's Day weekend (just overnight). Thanks to procrastinating about making reservations, we ended up in the last available room--the Honeymoon Suite--so can't comment about standard accommodations. The suite was nice, bed quite comfortable. There's a jacuzzi tub and double-sink vanity, separate (very tiny) commode and bidet. Wi-fi worked fine. Hotel very pretty, lots of antique furniture and stained glass, high ceilings. Very grand, but definitely for the able-bodied as there are many stairs, slopes, generally un-level floors. Grounds are pretty and well-maintained, there's a small (heated) pool, exercise room and sauna on the "lawn" with a great view. Staff very friendly and professional.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank nvholst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chrystalwatters, Guest Relations Manager at The Lodge Resort and Spa, responded to this review, June 23, 2011
Thank you for taking the time to comment on The Lodge. We had a wonderful Father’s Day weekend and are glad you chose to spend this special time with us. The Lodge is over 100 years old; we celebrated the 100th birthday of the ‘new’ building on June 1st! She does have the charm and characteristics of a historic building (however we do have handicap accessible rooms available). Thank you again for staying with us and taking the time to share your experience; we look forward to serving you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

298 reviews from our community

Traveler rating
    102
    100
    45
    35
    16
See reviews for
60
153
10
10
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (85)
Date | Rating
  • English first
  • French first
  • German first
  • Any
English first
Dallas, Texas
Level 2 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed June 20, 2011

We stayed here on a road trip from Dallas to Vegas and back. The place is really beautiful inside. Comfortably decorated lobby and seating area with a huge fire place. NO ELEVATORS which I understand, because the pace is old. The rooms are decorated like grandma's house, but were comfortable. Yet our friend's room hadn't been cleaned before they were sent to it, and they had to get another. They say the place is haunted, but I unfortunately saw no evidence during my stay. The pool and spa are nice, but there is no food or drink allowed in the pool area. Although they are on top of the mountain, the views are limited due to the tall pines surrounding the hotel. The service leaves something to be desired. First, the coffee pot in my room didn't work, so I mentioned it to the hostess and she said she would have it taken care of. We swam with the kids and went to dinner at the highly overpriced restaurant. The service was slow and one red haired waitress kept banging plates and cups loudly on the table and didn't seem to take much pride in her job. Our watered downndrink orders took forever to arrive even though the bar is about 15 steps from our table, so we started ordering the next round early so we didn't have to go thirsty. The steak and pork chop we ordered were both way overcooked. And in Dallas - a steak at this price is considerably thicker than the 1/2 inch thick piece of leather the waiter brought to us. And would it kill ya to take the empty glasses off the table during our meal? On the other hand, the 48 dollar king crab was delicious I hear. After a long dinner I check back with the hostess about my coffee pot and she had completely forgotten so she began frantically trying to reach the maintenance guy to get it fixed before he went home. After we returned from a quick walk outside, the maintenance guy tells me the coffee maker works, it was just that it was unplugged (as if I were such an idiot I wouldn't have checked that). When I explain that is not what the problem was, he hands me a new coffee maker, in the box, rather than going up and installing it. Whatever. I installed it myself. The next morning at around 7:00 I am sitting in the lobby drinking weak coffee from the bar and working on the puzzle near the bar when all of the sudden the lobby music kicks on at what seemed maximum volume, playing some James Brown tune and almost gives me a heart attack. They could probably keep the music off until later in the morning. I was enjoying the peace and quiet. They finally get the music turned down and several employees begin arriving for work and gathering just inside the bar for a morning chat. I begin to overhear a few of them complaining about customers who ask them to do things, like deliver something to their room, and cussing like sailors the whole while. This place definitely wasn't worth the price we paid. It could really be something special if management sends the employees to customer service classes. But hey, Clark Gable and Judy Garland carved their names into the wall in the tower, so don't miss that.

  • Stayed June 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Cb1972
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chrystalwatters, Guest Relations Manager at The Lodge Resort and Spa, responded to this review, June 23, 2011
We thank you for taking the time to comment on your stay at The Lodge. Constructive criticism helps us improve. Your comments are being carefully reviewed and acted upon. We welcome and encourage you to call and share specifics about your stay. Once again, thank you for taking the time share your experience.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Albuquerque
Level 5 Contributor
50 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed April 22, 2011

We returned to the Lodge after 20 years to celebrate our 20th anniversary and very much enjoyed our stay. We had room 121, a king superior corner room at the end of the first floor hall, which was roomy with quaint furniture and a nice bath. The Lodge was much as we remembered, no elevator, a bit creaky, high ceilings and Victorian style decor. The bed was comfortable (a bit of a struggle to get the king pillows out of their covers) and the shower hot.
The Lodge provides a reasonably-priced, scenic base for exploring the area.. We took a short hike down the trestle trails, toured the town and visited the solar observatory to the south. Fortunately the weather was mostly clear, typically breezy for this time of year, but not the sandstorms we experienced getting here 20 years ago. There were few guests during this midweek, so we had a quiet, restful stay. In addition, we enjoyed window seating in the restaurant for breakfast and dinner.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Escargo1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chrystalwatters, Guest Relations Manager at The Lodge Resort and Spa, responded to this review, April 28, 2011
Congratulations on your 20th anniversary! We are grateful you chose to spend this special time with us.
Thank you for taking the time to review The Lodge Resort & Spa; we appreciate your feedback because it helps us improve. We look forward to serving you again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Texas
Level 3 Contributor
23 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed April 22, 2011

Stayed in the Pavillion Rooms associated with the Lodge. This facility is not attached to the lodge, it is "down the road". I love old places and the hotel was beautiful. If it was mine I would at least keep all the lights useable in the ceiling fans. There have been some modifications made and in our bathroom there is quite a gap in the closing of the door. Lucky for us in the Pavillion area we had access to the common room. That is where we got ice and twice in 1 week had to go get toilet paper from the bathrooms in there. The beds were great and the porch was awesome. Take your own lawn chairs to sit in though. The benches were cute but not too comfortable for sitting on. And the ones on the backporch disappeared after the 3rd day. The room came with a free breakfast, but it was the same choice every day. Might have been the package it came with, and it was available only till 9. Overall we enjoyed out time because we took out own chairs and brought a full size coffee pot.. Looked at the hotel and important, it has 3 flights of stairs and is in the original state , no elavator,

Room Tip: Pavillion is parking at the door.
See more room tips
  • Stayed April 2011, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TravelwithScout
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chrystalwatters, Guest Relations Manager at The Lodge Resort and Spa, responded to this review, May 18, 2011
We appreciate you taking the time to review The Lodge. The Pavilion pre-dates the ‘new’ Lodge and was located right across the street from the original Lodge. The original Lodge was unfortunately lost to fire in 1909 and the new main building was rebuilt and opened in the current location at the top of the hill in June of 1911. The Pavilion has remained in the same location for over 100 years! We work diligently to keep amenities and comforts modern without losing the historic feel.

Your are correct about the chairs; they were removed for maintenance last month (thorough cleaning, checks for wear and tear and repairs or replacement). They have since been returned to the deck. Although lights are checked regularly during housekeeping and during routine inspections, a special maintenance inspection has been performed to make sure all bulbs and fixtures are in working order. We would be grateful if you would let us know which room you stayed in.

We would be happy to discuss in further detail personally at (800) 395-6343 ext. 402.

Again, we want to you to know how much we appreciate your feedback. It helps us to improve and stay on track and provide a better experience for our guests. We hope to have the opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Pittsburgh, Pennsylvania
Level 3 Contributor
12 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 20, 2011

Had planned for a romantic 2 nite stay -Upon arrival manager wouldn't honor telephone agreement. Practically called me a liar. Said he would resolve the issue in the a.m. to let me know then if we would get breakfast or brunch (both at different times by the way). Was so upset I couldn't sleep. Remember this hotel has no elevator-third floor room was right by uncarpeted stairs to the tower--clomp, clomp, clomp. The tv in room was small, lower than the bed and far away. You have to sit on the edge of the bed to watch. A letter to the general manager sent 2 weeks ago about my concerns has yet to get any response at all. This place wants your money but doesn't care about your stay at all!!! Don't stay here-you won't be welcome!!

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank pittwildfire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level 4 Contributor
18 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 15, 2011

The Lodge has a very enjoyable historic mountain hotel feel. Decor is dated but that contributes to its charm. (Shades of the Overlook? Oh yes.)
Our room was pretty tiny but plush and cosy with a decent bathroom.
Staff were very friendly and helpful; barman made very good cocktails which contributed to a great stay. There's also a pool and sauna, golf and spa - none of which we got to but do try the hot tub under the stars if you get the chance.
Restaurant is on the formal side but great food.

  • Stayed April 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank KEM_London
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chrystalwatters, Guest Relations Manager at The Lodge Resort and Spa, responded to this review, April 28, 2011
Thank you for taking the time to review The Lodge! We’ve shared your comments with the staff in Rebecca’s lounge. We see that you came a long way when you visited us and appreciate that you spent time here. We hope to have the opportunity to serve you again.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bristol UK
Level 4 Contributor
35 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed December 26, 2010

Firstly, the hotel (the building) is lovely, and in a great setting, the public areas are very nice.

The room:
No Safe, 2 of the 3 light bulbs were blown, the shower ran hot and cold randomly, the heating kicked on/off randomly and noisily spoiling our sleep, wifi was slow and flakey.

We tried to relax in the bar in the evening; the bar manager acted surprised and annoyed each time we asked how much a drink was (why are the prices not on the bar menu??), then he put American football on the TV, spoiling the relaxed atmosphere with piano music in the background. At 2045, after we had to move away from the bar to escape the new "sports bar", vacuum cleaning started just meters away in the dining room. The high-pitched whine forced us to move again out of the bar into the lobby, When we mentioned this to the manager, he shrugged and asked us what we expected - "It's cleaning time". The girl who came to speak to us afterwards just repeated this, and seemed more concerned that the feedback form she gave us would be dropped into a locked box so she couldn't destroy it before her manager arrived the next day...?!

Seriously, the staff here need some more training! Customer satisfaction wasnt on the radar at all.

  • Stayed December 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Ed_in_Bristol
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
chrystalwatters, Guest Relations Manager at The Lodge Resort and Spa, responded to this review, January 13, 2011
We welcome all constructive criticism. We have reviewed your comments with the appropriate departments and deficiencies have been corrected and an intense review of our policies and customer service standards has been made with appropriate team members and their managers (including our internet provider). The Lodge does not have safes in individual guest rooms, but we do have guest safes available at the Front Desk. Again, we appreciate your feedback.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Cloudcroft
0.4 mi away
Cloudcroft Hotel
Cloudcroft Hotel
#6 of 6 in Cloudcroft
78 reviews
13.8 mi away
Holiday Inn Express Hotel and Suites
13.5 mi away
Magnuson Hotel and Suites Alamogordo
Show Prices
Show Prices
Show Prices
13.6 mi away
Fairfield Inn & Suites Alamogordo
13.7 mi away
Hampton Inn Alamogordo
Hampton Inn Alamogordo
#3 of 13 in Alamogordo
366 reviews
13.6 mi away
Quality Inn & Suites
Quality Inn & Suites
#7 of 13 in Alamogordo
147 reviews
Show Prices
Show Prices
Show Prices

Been to The Lodge Resort and Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about The Lodge Resort and Spa

Property: The Lodge Resort and Spa
Address: 601 Corona Place, Cloudcroft, NM 88317
Location: United States > New Mexico > Cloudcroft
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 6 Hotels in Cloudcroft
Price Range (Based on Average Rates): $$
Hotel Class:3 star — The Lodge Resort and Spa 3*
Number of rooms: 59
Official Description (provided by the hotel):
Historic resort that combines luxury with rustic charm, and contains an excellent restaurant. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Orbitz, Travelocity and Hotwire so you can book your The Lodge Resort and Spa reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
The Hotel Cloudcroft

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing