It saddens me to even have to write this review. The Express ST James hotel in Cimarron NM was one of our favorite places to stay. Additionally, I don’t think the owners of this property whom live out of state have any idea about the unprofessionalism of the office manager.
With that said, my wife and I stayed the night there the day after Thanksgiving. We enjoyed our stay and everything went well. Today we got a letter from the office manager stating we had dogs in our room based upon flimsy reasons such as the tub being dirty and a small leaf in the drain. The hotel does have a no pet policy, which we actually appreciate because I am severely allergic to dog dander.
So, my wife called thinking this must be a mistake. She called and spoke with the employee, whom we think was the office manager. My wife told her that we can’t have dogs due to my husband’s severe allergies. The office manager matter-of-factly said we were lying and we had dogs in the room. My wife asked her what possible evidence they have besides the flimsy one’s they stated in the letter. Then she was informed that an employee saw two dogs in our car, and claimed a maid heard a bark come from our room. My wife questioned why if they truly knew we had dogs in the room why didn’t they at the time come to our room, or mention it at checkout. If they did so they would have found that we didn’t have dogs with us. The woman paused for a few seconds and said defiantly that doesn’t matter. Seems rather odd that none of these things were mentioned in the letter we received.
Beware of staying at this hotel. We don’t want another person to be falsely accused and charged for something they didn’t do!
- Official Description (provided by the hotel):
- Get into the "spirit" of the Old West at the Express St. James Hotel. Relax in a room where frontier legends stayed but beware, some of our "guests" have never checked out. For those seeking less excitement stay in the modern annex side. Guests can choose from a variety of entrees in the restaurant complimented by a drink in the Bar. ... more less
- Also Known As:
- St James Hotel
- St James Cimarron