We stayed here once before, about four years ago. We had been impressed enough to decide to stay again without checking it out ahead of time, but we'll skip it next time for sure. Here's why:
When we arrived at 9:30pm after having gotten a room reserved earlier that day over the phone, we waited for 15 minutes for someone to come to the front desk to check us in. They had left the "We are helping other guests" sign on the counter. I understand the need to help others, but 15 minutes and nobody was there. We knocked on the "staff only" door next to the reception area. I called the hotel number from my cell phone to see if anyone would pick up. No answer to either effort. And there were people lining up, waiting. At least two of them were looking for a room, and they left. This seems like a staffing blunder on the part of management.
When the young lady staffing the desk returned I took note of her name (Melissa). She was pleasant enough, but only gave us one key. I was so tired that didn't realize it until we got upstairs. When I returned downstairs to get a second key for my family there was a long line of people, so I just gave up. It didn't really matter I guess, but isn't it common to at least ask how many keys are needed?
The room was an "accessible" room, which was fine. I didn't ask for that, but I guess they need to sell those, too. However, I usually acquire such rooms at a discount via sites like hotels.com. Instead, we had opted to simply call and reserve a room without using a discount service. I wish I had just gone to hotels.com now. Anyway, the room was spacious, but the beds were not as comfortable as I would expect for the price. I think there was a queen and a double bed rather than two queens. I discovered this in the morning - we were too tired to pay attention as we fell into bed. The bed my husband and I shared seemed small for a queen (which we have at home), and it moved a lot any time one of us turned. The pillows were good as was the bedding itself. I just wish the bed had been less shaky and of higher mattress quality.
When I got on the elevator in the morning it REEKED of bacon. The food service area also reeked of bacon. Ventilation seems to be an issue. Don't get me wrong - I like bacon. I just don't like it when the smell is overwhelming the entire area. While we had other plans for breakfast, I took a look at the food. It was fine - typical HIE fare. But the garbage can was overflowing. It was only 7:30am.
I spent some time in the sitting area of the lobby reading and sipping coffee while my family slept in. Luckily there was an open window and I escaped the bacon smell. When I arrived in the lobby the TV was tuned to MTV - and the woman on the screen was talking about something less than savory regarding male body parts. Wow.... good thing young children weren't around. I turned it off. Nobody complained. These are the kind of details that need to be considered when running a hotel frequented by families. I suspect the night staff had it on for entertainment, but when morning comes they really should turn it to something less titillating than MTV.
Anyway, we got an ok night's sleep, but we could have done that at any number of other local hotels for less. We could have just gone another 30-40 minutes into ABQ to another hotel that we stayed at on the first leg of our journey (better service, better beds, better staffing, same price), but we were tired and wanted to stop, and our first experience here was nothing like this one. Now we know better!
- Official Description (provided by the hotel):
- Come experience the Holiday Inn Express Bernalillo Hotel, conveniently located at I-25 and Hwy 550 (Placitas/Bernalillo Exit 242) between Santa Fe and Albuquerque! Our astounding property is centrally located to the New Mexico Soccer Complex, Balloon Fiesta Park, Bernalillo Wine Festival Grounds, Santa Ana Golf Course and Star Casino, Sandia Casino, San Felipe Hollywood Hills Racetrack and Casino, Coronado State Monument, Sandia Peak Tramway, and many restaurants within 1 mile of the hotel ranging from fast food to fine dining. The Holiday Inn Express Bernalillo offers 70 Spacious Guestrooms that include Kings, Double Queens, and King Suite Rooms that offer in-room microwaves, refrigerators, and sofa-sleepers. Special in-room amenities include 27-inch flat screen color TV s, 2-line telephones, free high speed internet, Voice Mail, Coffeemaker, Iron with Board, and Free Local Calls. The Holiday Inn Express Bernalillo also features a complimentary Deluxe Smart Start Continental Breakfast, Indoor Heated Pool and Hot Tub, Exercise Facility, and Free U.S.A. Today Paper in the morning. BUSINESS: Intel and Honeywell HOSPITALS: Lovelace / Sandia, UNM, PresbyterianSCHOOLS: Bernalillo High School, University of New Mexico, TVI So come stay with us at the Holiday Inn Express Bernalillo and Enjoy our friendly and relaxing Southwestern Culture! ... more less
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- Also Known As:
- Holiday Inn Express Bernalillo Hotel Bernalillo
- Holiday Inn Bernalillo