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“Nice but....”

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Hilton Woodcliff Lake
Ranked #1 of 1 Hotels in Woodcliff Lake
Ormond Beach, Florida
Level 4 Contributor
48 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
“Nice but....”
Reviewed October 20, 2013

This was a nice place having stayed there 2 nights for our high school reunion (50 years). Food for the function was very good to excellent and we never ran out. Bars were well staffed and fast service there too. They did a great job for us. Room was very nice and quite typical of Hiltons meaning well taken care of, comfortable and clean. My only complaint, and one that would cause me not to return, is we had no internet service in our room and it was supposed to be wifi. Had the signal but could not get it to connect. Front desk said that I should come down to lobby and try it or I could call the service company to figure out problem. Did not do either. I travel a lot and stay in many grades of hotels/motels and when they say they have wifi I can get it-not here. Not a big deal as it was a weekend but only frustrating at most. We lived without it for a few days.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank John H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie P, Public Relations Manager at Hilton Woodcliff Lake, responded to this review, October 31, 2013
Dear John,
Thank you for taking the time to review your recent stay at the Hilton Woodcliff Lake. We are so pleased that we were able to provide you with a great stay and that we could play a part in the success of your event. In noting your comments regarding our Wi-Fi service, please know that we are in the process of upgrading our internet service and expect better results for your next stay!
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715 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (92)
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English first
Princeton, New Jersey
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed October 18, 2013

Our room had gross old french fries and plastic on the floor, and the shower was at best lukewarm -- hotel is solidly booked for a couple of weddings so maybe their hot water heaters can't keep up. Things that are now basic amenities at even the most budget of hotels, such as wi-fi and continental breakfast, are items you pay for here. Would not recommend.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Traveler4570
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie P, Public Relations Manager at Hilton Woodcliff Lake, responded to this review, October 31, 2013
Dear Valued Guest,
On behalf of our hotel, thank you for taking the time to provide feedback from your recent stay. Please know that when your stay at our hotel does not meet your expectations, it does not meet our expectations either. We will look into each of the guest room issues you mention with our appropriate department managers. Your comments are very important to us and have also been forwarded to our management team where they will be reviewed.
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Travelers are raving about these Woodcliff Lake hotels

Hillsdale, New Jersey, United States
Level 4 Contributor
34 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed October 18, 2013

I was visiting friends and stayed at the Hilton. I had some free time and thought 'what better way to waste time then to get a massage and facial?' I didn't have and appointment, but according to the very helpful receptionist (Jo-Anne) they would make time for my busy schedule. I started with a facial with Janine, it was the best I've ever had. She made a few suggestions of how I can keep my skin younger looking and it's working great. Next I had a massage with Alex. He worked on several knots in my neck and back. I left without any pain in my body and feeling just so relaxed.
I will be back again, even if I don't stay at the hotel. It was a great experience and I recommend it to anyone that wants great services and an excellent price.

  • Stayed September 2013, traveled on business
    • Value
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Christopher D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
NJ
Level 4 Contributor
34 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 17, 2013

Stayed overnight for a business-related seminar, including meals and social hour. A popular venue for events and weddings. The wait staff is polite and efficient. Event areas are excellent. The hotel was sold out for night previous and following so the place was at full capacity, yet the public areas, my guest room and hallways were clean and well maintained. The housekeeping staff must be working hard. Hotel needs more than two people on front desk for busy periods, my check-in clerk was polite but seemed a bit frazzled.
My guest room was spacious, clean, quiet, and well-appointed. The guest room wings are contiguous, extending quite a distance from the lobby and the public areas. Most parts will not hear any noise from party groups on the other side of the lobby area, but the walk will feel very long for elderly or handicapped guest.
there is also a reasonably sized indoor pool with an attendant. The sauna and locker room is not adjacent, however.

Room Tip: Top floor facing lawn, not parking lot.
See more room tips
  • Stayed October 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank SuperPicky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie P, Public Relations Manager at Hilton Woodcliff Lake, responded to this review, October 18, 2013
Dear Valued Guest,
Thank you very much for taking the time to review your recent stay at our hotel. Our Hilton Woodcliff Lake team is very proud that we were able to provide you with superior customer service and that you enjoyed our facilities. I will certainly forward your kind comments to our Housekeeping department.
We look forward to seeing you again whether for business or pleasure!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level 6 Contributor
852 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 293 helpful votes
Reviewed October 16, 2013

Great location (Near a strip mall with tons of stores for people to grab last minute items they may have forgotten. Also about 10 minutes from Paramus mall), easy to find, large parking lot that is well lit. My brother-in-law worked with the hotel to obtain a block of rooms. The hotel was great trying to see if additional people needed room even up to the last minute.
The rooms and bathrooms are large and clean. The beds and pillows are comfortable. The tv is large and has a decent amount of channels to choose from (including HBO) but we were not in the room enough to watch it. Each room has its own controls for the heat/air but it is a bit noisy (my only complaint of the hotel).
The cocktail hour, reception and family brunch the morning after was held at the hotel. They did a great job!!!!! The staff (at every touch point), and food was great!!!! We all had a great time and could not have asked for a better day! Highly recommend!

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nina1940
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie P, Public Relations Manager at Hilton Woodcliff Lake, responded to this review, October 18, 2013
Dear Nina,
Thank you for taking the time to write a review of your recent stay with us. The Hilton Woodcliff Lake staff takes great pride in being able to provide outstanding service and we are so glad that we were able to provide that for you and your guests.
Please come visit us again if you are in our area!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed October 13, 2013

Basically the hotel seemed to be overwhelmed, but several mistakes on their part are just not acceptable. Having called for a block of rooms and not being able to access those rooms, after repeated calls finally getting access to those trying to book the rooms, the block of rooms spread out over the entire complex, extra room not available after it was cancelled for one of the two nights, people able to gain access with room key to guest room while registered guests were sleeping, to over ambitious security guards clearing out the bar at closing time, our overall opinion and recommendation is NOT to book there until they work on their room security and reservation policies. Don't take a chance on ruining what could of been a great stay.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Donna R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie P, Public Relations Manager at Hilton Woodcliff Lake, responded to this review, October 31, 2013
Dear Donna,
We sincerely apologize for all of the inconveniences you encountered during the reservations process and during your stay with us. We have addressed your concerns with our management team. We take our responsibilities quite seriously and pride ourselves on providing superior customer service. I hope you will give us the opportunity in the future to prove that we can, indeed, provide you with a great stay.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Connecticut
Level 4 Contributor
37 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 38 helpful votes
Reviewed October 11, 2013

It was almost of comedy of errors with the room keys. After midnight and a 1/2 mile walk through the maze of corridors, I had to call the front desk and ask them to send security to open the door - as did the person in the room next door. It seemed to be an issue for a lot of people in the group we traveled with.
The hotel was clean, the breakfast buffet was good as well, but for that price there should be an omelet station.

  • Stayed October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bronxgirl3450
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Debbie P, Public Relations Manager at Hilton Woodcliff Lake, responded to this review, October 18, 2013
Dear Valued Guest,
Thank you for your review. We are so glad that you enjoyed your stay at Hilton Woodcliff Lake and appreciate your feedback. Your review will be addressed by our management team and the issue you had with our magnetic keys will be resolved. We look forward to seeing you again whenever your travels take you to our area.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hilton Woodcliff Lake

Property: Hilton Woodcliff Lake
Address: 200 Tice Blvd, Woodcliff Lake, NJ 07677-8410
Phone Number:
Location: United States > New Jersey > Woodcliff Lake
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #1 of 1 Hotels in Woodcliff Lake
Price Range (Based on Average Rates): $$
Hotel Class:3.5 star — Hilton Woodcliff Lake 3.5*
Number of rooms: 338
Official Description (provided by the hotel):
A full service hotel nestled on 21 acres in scenic Bergen County, New Jersey offering a variety of luxurious accommodations. Just walk out your guest room door and take advantage of our many amenities. This Northern New Jersey hotel provides distinctive dining options from a full service restaurant featuring menus crafted from ingredients fresh from local farms and dairies to our more casual bar and lounge and seasonal poolside dining. Relax and unwind at our heated indoor pool and Jacuzzi or seasonal outdoor pool. Treat yourself to a massage or facial at Infinina Spa located on site. Challenge family and friends to basketball, tennis or sand volleyball. Our award-winning, friendly staff delivers the finest in service and hospitality. Conveniently located off the Garden State Parkway, approximately 30 minutes from New York City, less than 40 minutes from Newark Liberty Intl. Airport and approximately 55 minutes from New York City's Kennedy and LaGuardia airports. A choice destination for business and pleasure, the hotel provides a resort-like setting for corporate conferences as well as lavish celebrations and events. ... more   less 
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Also Known As:
Hilton Woodcliff Lake Hotel Woodcliff Lake
Hilton Hotel Woodcliff Lake
Woodcliff Lake Hilton

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