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Susu Ho
Singapore, Singapore

What a gem in the island

5.0 of 5 bubblesReviewed Jun 22, 2019
Everything was perfect from the moment we walked out of the airport. The pickup was quick, check-In was smooth and easy. Everyone from front desk to service staff to pool staff were extremely professional and friendly. The only minor point is that the pool bar is under renovation :( next time then. Of course the food was amazing!!!

I took my mom here and she was absolutely happy. Will definitely come back here for more :)
Date of stay: June 2019
Trip type: Traveled with family
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This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salinda-Family, General Manager at Salinda Resort Phu Quoc Island, responded to this review
Responded Jun 24, 2019
Dear Susu H,

Xin Chao, Thank you for the delightful review.

We are elated to hear that you had such a great experience interacting with the team and also enjoyed the facilities.
kindly allow us to apologize for the closing of pool bar, we had to repair the roof due to incessant rains in the beginning of June
.
Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.
Warm regards
Jeevan
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,234)
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Reviewed June 13, 2019 via mobile

For Salinda Resort 5 stars are just not enough. Spacious rooms, wonderfully decorated interiors, a luxury breakfast on a level we have not experienced so far, great pool and private beach area. But some points make this hotel the true pearl of Phu Quoc island:

- Sustainability in focus. No use of plastic straws, pens etc. the management is even working on skipping plastic water bottles in the future. The island (and this planet) need more of these dedicated leaders.

- Serene and calm environment. Despite all huge construction sites on the island, including tall hotel monstrosities, Salinda remains a super calm retreat. Beautifully landscaped and exquisite gardening. We recommend a sea view room to fully enjoy this beauty.

- Mind-reading staff. The huge amount of highly service-minded staff convincing with extremely polite, happy and professional behavior is probably the biggest asset of the hotel. Fully dedicated to create the perfect guest experience and lasting memories. Thanks to the team for making our honeymoon-days at Phu Quoc a truly amazing time!

Date of stay: June 2019
Trip type: Traveled as a couple
1  Thank gonnaneu
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salinda-Family, General Manager at Salinda Resort Phu Quoc Island, responded to this reviewResponded June 14, 2019

Dear Gonnaneau,

Xin Chao, Thank you for the delightful review. We are elated to hear that you had such a great experience interacting with the team and also enjoyed the facilities. Thank you for your comments on our sustainability program, your great appreciation gets us motivated to take it to the next level.

Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.
Warm regards
Jeevan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 13, 2019

Hotel is less than 10 mins drive from the airport. Was served welcome drinks and cold towel upon arrival. Check in was quick. Stayed in a sea view deluxe room. Room has a balcony and a huge bed (most probably 2 super single mattresses joined together). Room comes with standing shower and the usual amenities. Daily breakfast selection was sufficient. Nice infinity pool, a pity the sea was too choppy and no swimming was allowed throughout my stay. Staff here were outstanding, very friendly and attentive. Chuc and her colleagues were all super attentive at breakfast. Received great travel advise from the Reception. All staff are a gem at this hotel.

Date of stay: June 2019
Trip type: Traveled with family
2  Thank ratabreak
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salinda-Family, General Manager at Salinda Resort Phu Quoc Island, responded to this reviewResponded June 14, 2019

Dear Ratabreak,

Xin Chao, Thank you for the delightful review. We are elated to hear that you had such a great experience interacting with the team and also enjoyed the facilities. Unfortunately during the time you visited us the weather was inclement and hence we had to stop our guests from swimming in the sea.
Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.
Warm regards
Jeevan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2019

We spent some down time on Phu Quoc island at Salinda Resort. From welcome to goodbye drinks our stay was fabulous. Our room was spacious and very comfortable, the hotel staff were all very helpful. We ate at a few of the hotel restaurants and the food was always excellent. The pizza at the Italian restaurant was great. The hotel also put on a beach/pool night grill which was amazing. The breakfast spread was also very interesting and the Vietnamese coffee is a must try! The only thing that I would mention was the beach itself was polluted with plastic waste, however the hotel staff did a good job of cleaning up the hotel’s section of the beach which was always clean on the shore for guests. Great location for a getaway.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Rooms
    • Cleanliness
    • Service
2  Thank Islandgirlep
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salinda-Family, General Manager at Salinda Resort Phu Quoc Island, responded to this reviewResponded June 14, 2019

Dear Islandgirlep,

Xin Chao, Thank you for staying with us and posting your review.

We are delighted that we could offer you our great personalized service and hopefully we were also able to create some memorable moments throughout your stay.

Thank you for the feedback and appreciation, I shall cascade your appreciation to the team.
Looking forward to welcoming you back soon
Warm regards
Jeevan

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 11, 2019

I stayed here for 3 nights in April 2019. Everything was perfect. I don't have a single complaint.
All hotel staff nodded and greeted me with "Hello" or "Xin Chao" wherever they saw me. Room service folks always asked me, when they see my in the hallway, if I need more drinking water or new towels. As a standard at most hotels, you get 2 complementary bottles of drinking water, after that you drink from the minibar and pay for those out of your pocket. But this resort does not nitpick like that. They are generous and accommodating to their guests ... so if you need more drinking water, they provide more free of charge. Little things like this goes a long way.
The facility is very clean ... not a single leaf in the walkways or in the surrounding water fountains, although there are trees all around the facilities.
The front entrance can be small and easy to miss, but I think it's by design ...so it remains a little hidden gem right in the middle of the main part of town where all the restaurants are.
I can't think of anything negative about this place, so it's a great place... worthy of its 5-star rating.

Date of stay: April 2019
  • Trip type: Traveled as a couple
    • Value
    • Rooms
    • Service
Thank TimN846
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salinda-Family, General Manager at Salinda Resort Phu Quoc Island, responded to this reviewResponded June 14, 2019

Dear TimN846,

Xin Chao, Thank you for staying with us and posting your review.

We are delighted that we could offer you our great personalized service and hopefully we were also able to create some memorable moments throughout your stay.

Thank you for the feedback and appreciation, I shall cascade your appreciation to the team.
Looking forward to welcoming you back soon
Warm regards
Jeevan

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2019

My wife Julie and I stayed at The Salinda Resort for 5 days at the end of a month long tour of your beautiful country Vietnam (March 2019). I have been lucky enough to have stayed in some splendid resorts and hotels in various parts of the world, however, I can happily say that I have never before experienced such a pleasantly high and consistent level of service.

Every member of your team that we spoke with was attentive and genuinely seemed to enjoy being a part of a team intent on ensuring all guests had an excellent stay.

A fantastic place for a relaxing stay in Phu Quoc.

Room tip: All very nice but sea view is stunning.
Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Location
    • Cleanliness
    • Service
1  Thank juliebearpeterpoppit
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Salinda-Family, General Manager at Salinda Resort Phu Quoc Island, responded to this reviewResponded June 10, 2019

Dear Juliebearpeterpoppit

Xin Chao, Thank you for the delightful review. We are elated to hear that you had such a great experience interacting with the team and also enjoyed the facilities.
Please do not hesitate to reach out should we be of any further help, in the meanwhile, looking forward to welcoming you back in the near future.
Warm regards
Jeevan


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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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