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“Good but not great” 3 of 5 bubbles
Review of Saigon Phu Quoc Resort

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Saigon Phu Quoc Resort
Ranked #16 of 96 Hotels in Phu Quoc Island
Certificate of Excellence
Ho Chi Minh City, Vietnam
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
“Good but not great”
3 of 5 bubbles Reviewed December 10, 2006

The Saigon Phu Quoc Resort is a good but not great hotel. The hotels grounds are beautiful and the location along the beach is perfect for those looking for a quiet escape.

The hotel's private beach has shaded lounge chairs and a small snack bar. If you plan to swim, go early and get a seat in the middle of the beach which has the nicest shoreline.

My room was nice but a little dated and had a slight smell of mildew coming from the bathroom. The shower floor sank when you stood in it but at least it had warm water and good pressure. Each room at the hotel has wi-fi service.

The hotel's restaurants were average but inconsistent. I ordered the same item in two different restaurants and received one excellent dish and one not-so average dish. Stay away from the western food (especially the pizza) which was not very good.

The hotel offers cheap massages (3-hour package for $60 USD) but you should expect the environment to resemble more like a beauty shop and gym locker room rather than an actual spa.

It takes about 20 minutes to walk into town but you can also hire a motorbike right outside of the hotel. Avoid the motobike drivers right at the hotel entrance who try to charge you 2-3 times the going rate. Just start walking down the street and more motorbikes will offer a cheaper fare.

Getting to Phu Quoc, I took the 30 minute flight from Rach Gia. The plane, an old 2-twin propeller plane , looks rickety but it got me there safely. I was supposed to take the high-speed boat back to Rach Gia (Super Dong) but the hotel staff forgot to book tickets for me, after promising they would, and I had to fly back. If you're planning on taking the Super Dong back, make sure to book tickets as soon as you arrive.

Overall, the SPQR was a nice place but not a "luxury" hotel as it seems to be known for.

  • Liked — The beach and the free wi-fi internet
  • Disliked — Smelly bathroom
  • Stayed November 2006
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Check in / front desk
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 3 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
4 Thank KoreanKing
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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486 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (63)
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English first
London, England
Level Contributor
111 reviews
101 hotel reviews
common_n_hotel_reviews_1bd8 120 helpful votes
4 of 5 bubbles Reviewed November 21, 2006

Visitors to Phu Quoc should not (and in the main do not) go there expecting a fully developed tourist infrastructure or luxury resorts. The "point" of going there is to enjoy a tropical island before it is taken over by characterless, identikit resorts. Certainly there are still plenty of beaches backed only by palm trees, but the very recent intrusion of luxury alternatives to the existing resorts is, for me, a cause for sadness rather than the optimism expressed by other contributors.

Any assessment of the Saigon Phu Quoc Resort should therefore be made in the light of the above. The food is indeed mediocre and expensive (although the western dishes are, oddly, much better than the Vietnamese). Also, on arrival it was fairly obvious (although not explained to us) that our reservation (made via the hotel's website) had been lost. We were though upgraded to the "Presidential Suite I" so the outcome was a happy one. However, another resident had similarly had his reservation lost but was far from satisfied with the outcome. Maybe he had booked the Presidential Suite I. Despite all this, we really enjoyed our stay. The staff were extremely friendly (other than those who crew the resort boat who were a right bunch of scurvy sea dogs), the resort attractive (all buildings no higher than a palm tree), well maintained and with mature planting. The resort's private beach was clean and well maintained.

  • Liked — Location
  • Tips/Secrets — Book by telephone.
  • Stayed November 2006, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
    • 4 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
7 Thank Mutandis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, England
Level Contributor
30 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
4 of 5 bubbles Reviewed October 16, 2006

Saigon Phu Quoc Resort may be a state-run business, but we thought no less of it for that. Aside from the fact that there were very few alternative 'up-market' places, we found it a great place to use as a base to explore the island.

We ate in the main outdoor restaurant - a fabulous array of freshly cooked seafood cooked in front of us - at least twice during our five day stay (although the cost of wine was almost prohibitive). Our bedroom (with en-suite bathroom) was always clean and tidy and very comfortable. Apart from some annoying notices asking guests not to festoon their washing on their balconies (quite reasonably, I think), it felt a relaxed and welcoming place.

We always looked forward to the superb breakfasts, a huge a varied buffet which we were invariably able to eat on a terrace overlooking the hotel's excellent swimming pool.

Apart from it being a bit quiet at night, the beach bar was good for an evening's relaxation and, during the day, staff were attentive and friendly although the presence of a 'security guard' at the end of the beach was a bit off-putting, as was the small effluent pipe on the beach itself (although easily avoidable and not overly messy).

the hotel has a good range of facilities, including stuff for kids. We enjoyed the gym and pool table but didn't try the massage or spa.

Although internet access was sometimes difficult to get (not enough PCs), otherwise I could find little fault with this place despite some of the other sniffy reviews !

  • Liked — clean, spacious, private
  • Disliked — Our room didn't have a sea view
  • Tips/Secrets — not much to do on Phu Quoc unless you can ride a motorbike. Road are quite bad still and areas inaccessible due to military.
  • Stayed November 2005, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Check in / front desk
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
    • 2 of 5 bubbles
      Business service (e.g., internet access)
Helpful?
3 Thank TheRealSnowQueen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houston
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
2 of 5 bubbles Reviewed June 6, 2006

In brief: The food is marginal, the rooms are OK, the beach is fair at best, and the gym is a joke. The massage services are decent but the rooms they do them in are so dank, gray, and eerie they feel more like rooms for well-behaved prisoners to have conjugal visits. The staff is friendly if not always attentive and sometimes slow to respond. If I could do it over again I would avoid Phu Quoc altogether. There are much nicer places to go in Vietnam and SE Asia.

  • Stayed May 2006
    • 2 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
5 Thank Harlito
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
1 of 5 bubbles Reviewed March 12, 2006

Fortunately new high-end resorts are currently being constructed on Phu Qouc as this resort currently the only real offer at Phu Quoc. The rooms are ok, the beach is fairly ok, as it is being cleaned every day, but it’s problematic that all the fishingboats unloads their garbage during the night and it flows into the beach every morning. A lot of plastic garbage on the beach and in the water every morning. The pool is rarely checked for it’s content of chlorine. There I a lot of staff there, but you rarely see them do anything. There are two restaurants, serving the same course in 18 different variations. The food is close to being horrible and worse everybody seems to get food poison from it. My wife and I had the run after only 2 days at this resort. We spoke with no less than three other families who had the same problem. The reception was very helpful and managed to get us a flight out of Phu Qouc 3 days before scheduled. Thanks! The Pho Quoc Island might be worth checking out in 3 years time when it has been developed.

  • Stayed February 2006
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
9 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Western Australia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
3 of 5 bubbles Reviewed November 24, 2005

There is not a lot of choice of accommodation on Phu Quoc Island so we took the advice of our travel agent Mr Pham from Vietnamstay to stay at this resort and we are glad we did as it was by far the best resort on the island (others are in the process of being built), the location was excellent, the rooms very pleasant but the staff were rude and lazy and the breakfast room was filthy with dirty table cloths and again staff who couldnt really care less. However we would still have to recommend the resort as the other options didnt look great.

Helpful?
8 Thank Bayshore
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Amsterdam
Level Contributor
11 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
2 of 5 bubbles Reviewed October 25, 2005

This was the hotel with the most amenities in the area when we stayed there, but this is changing fast as there are lots of new developments in progress. We reserved the presidential suite II and were very disappointed when we were shown our room. It was run down, small, badly designed and had a nasty smell. For 120 dollars a night it was more than bad value, it was a rip off. Without us even asking they upgraded us to the presidential suite I, which is the best room in the hotel. I have to say that this room was nice, wooden floors, nice balcony (though not private which is a shame), computer with Internet access.

The whole hotel is an ageing 80's affair and rather down at heals. The atmosphere at the hotel is not so nice and we never even wanted to sit around the pool as it was not cool. The only plus point is that we had a nice seafood BBQ meal in their little beach view restaurant, though you could have this as a non resident also.

We went one night to eat at the Tropicana (good restaurant) down the beach and it is a resort that has much more atmosphere and vibe, though it is basic from what we saw of it. As the other reviewer said I would also have chosen this one if I had not made the advance booking and not gotten the free room upgrade (which is the only reason we still stayed here). However for Phu Quoc is a place that is nice to visit once but not a place I would be interested in going back to.

  • Stayed October 2005
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Rooms
    • 2 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
8 Thank fearg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Saigon Phu Quoc Resort

Property: Saigon Phu Quoc Resort
Address: 62 Tran Hung Dao Beachside Boulevard, Phu Quoc Island, Vietnam
Phone Number:
Location: Vietnam > Kien Giang Province > Phu Quoc Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Luxury Hotel in Phu Quoc Island
#8 Top resorts Hotel in Phu Quoc Island
#11 Spa Hotel in Phu Quoc Island
#12 On the Beach Hotel in Phu Quoc Island
Price Range (Based on Average Rates): $
Hotel Class:4 star — Saigon Phu Quoc Resort 4*
Number of rooms: 98
Official Description (provided by the hotel):
Stretching over 4 hectares, on the West Coast, Saigon-Phuquoc resort and spa offers 100 bungalows and villas (comprise bedroom, sofa bed, living room, bar connecting with dining space and kitchen). The property hides under coconut forests and striking colour of flowers. From these balconies, you can enjoy the sunset on the Thai's Gulf. ... more   less 
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Also Known As:
Saigon Phu Quoc Hotel Phu Quoc Island
Saigon Phu Quoc Island Hotel

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