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“Basic accommodation on the beach, with a premium tariff”
Review of Mai Spa & Resort

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Mai Spa & Resort
Western Australia
Level 6 Contributor
326 reviews
100 hotel reviews
common_n_hotel_reviews_1bd8 404 helpful votes
“Basic accommodation on the beach, with a premium tariff”
Reviewed January 14, 2012

To start off, accommodation overall on Phu Quoc Island is overpriced for what you receive, and this place is no different. Not saying that this is a bad place, but if you've enjoyed the value elsewhere in Vietnam, then you're in for a bit of a shock here. Every place seems to charge more than what they're worth, and although the island is nice, it's no tropical paradise (by far), though it does have the genuine Vietnam feel about it.

It costs about $5usd for a taxi from the airport, but ensure you advise the driver of the correct name, as further up the road is another Mai Resort. I learnt the hard way, as my driver dropped off at the incorrect location. Luckily, another taxi came with guests shortly after and I managed to get to the correct spot with only a little delay.

The resort is located down a small road (which also leads to another resort), and thereby ensuring a quieter and less disturbed stay, as it's more private and secluded. The reception area is a short walk from the entrance gate through a pleasant garden (nothing spectacular) and has many sitting areas, and the staff are helpful and efficient. I was welcomed with a complimentary cold tea and was checked in rather quickly, especially as I arrived before the scheduled 2pm check in time. (NB: If you want to check in early, especially AM time, then you may have to pay an early check in fee.)

I had booked a garden bungalow style room, which are located close to reception and the beach (though no views of the beach, as these are reserved for other grades of rooms.). It had a private verandah with wooden sitting chairs and a garden. Inside is fairly spacious but quite basic in it's features. My room consisted of a rather firm queen bed (with mosquito net), air-conditioner (which has very bright lights emitting from it and can be a little bright at night for sleeping), mini-bar fridge (with only complimentary water) - this was also a bit noisy, a luggage rack, a small table with two chairs, a clothes hanging rack and an ensuite. The room's construction was very plain brick and clay tiles with a window with a garden view and another window which opened onto a rendered wall, and two fluoro lights at each end of the room. The ensuite was of the same construction in a wet-style, open showering concept with a western style toilet and a small sink and vanity mirror. The complimentary toiletries were very basic and the toilet paper rather cheap in quality. The ensuite also had a small window, which didn't lock, and was not very private (though you would have to make an effort to peer in - footnote for the perverts!).

Overall the room was expensive (approx. $65usd per night) for what you receive, even though it's adjacent to a nice beach. On the beach there is a nice restaurant / bar which serves good/tasty food and cold drinks (and cocktails), this is where breakfast is held. The staff are friendly, polite and very attentive. At night they hold a seafood BBQ, with several choices, in addition to the a la carte. The beach is nice and you only get hassled infrequently by locals - usually selling fruit. The prices for the restaurant is better value than the accommodation and comparable to usual Vietnamese prices. I did say the beach was nice, but coming from a West Aussie who is spoilt rotten by good, close beaches, I may be understanding the quality (those from Europe, Russia etc may think they're great???). Sun lounges are available to hotel guests, but are limited - especially the ones in the premium spots. Oh yeah, the sunsets are quite nice...again my West Aussie lifestyle may have under estimated this experience for others.

They have a spa and massage facility within the grounds, but I didn't utilise these services. However, I did hire a motorbike for a couple of days which was great value. (Approx. $5usd per day - cheaper the longer you hire.) The island is relatively easy to explore by yourself, and the hotel will provide a complimentary tourist map. (NB: If you do get lost don't take any directions or advice from the local kids as they don't care where they take you, they're only in it for the ca$h, and you'll probably end up more lost than before. Pay a taxi driver to get you where you need to be.)

As I have seen all there is on the island, I doubt I will ever return, but for those heading to Phu Quoc this is a relatively nice place to stay. If I could turn back the clock I would've forked out the many extra dollars required to stay at a 5 star resort rather than this place, yet it was still nice and I don't regret it. (Just the value for money is not like on the mainland.)

Room Tip: Booking well in advance gives you a discount, but it's still expensive in comparison to mainland...
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  • Stayed January 2012, traveled solo
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1 Thank DJEargasm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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English first
Newcastle, Australia
Level 4 Contributor
33 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed January 14, 2012

A very relaxing place to spend some time getting away from it all, the spa services are great, love the long white sandy beaches and the new reasturant on the beach is fab the mango salad was the best salad in Vietnam.
Cocktails on the beach @ sunset this is the best. The matresses are too hard and pillows too small
thank you

  • Stayed December 2011, traveled as a couple
    • Value
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    • Cleanliness
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Thank davidnsusanmack
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Phillip Island, Australia
Level 4 Contributor
37 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed January 7, 2012

We loved staying at Mai spa. But it's not really a "resort." If you're like us and are happy with a low keyed bungalow, so close to the most fantastic beach you've ever seen -then this place is the place for you. If you are needing luxuries like TV's and a pool then go somewhere else.
There's a great restaurant on the beach which does a fresh seafood BBQ each night and no you don't have to wear shoes! Just feel the warm sand beneath your toes as you sip on an icy cold beer, wine or cocktail. Breakfast is simple but good and also at this wonderful beachside location. The rooms are simple with some basic furniture and the bathrooms are a funky kind is semi outside space. Let the water run for a while if your needing a hot shower - mind you this is the tropics! We stocked up our minibar for afternoon drinks and sat outside. The garden is not much to look at yet (they're trying!) but it's not the garden you've come to look at! My advice is to take your drinks to the beach to watch the sun set. Also when you go to town - go to Cat Bien cafe. Go to the lighthouse by turning left the end of the night market and then look left. It's on the beach and has the best coffee in vietnam.

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PIcrew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level 6 Contributor
94 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 101 helpful votes
Reviewed December 31, 2011

I really, really wanted to be able to give Mai Spa at least 3 stars…the location really is very pretty, close to a good range of restaurants and with exquisite sunsets over the Gulf of Thailand; and the staff bend over backwards to be friendly and helpful (although mostly to compensate for mistakes and flaws in the “resort’s” facilities and amenities!); the rooms are also large enough and basically clean and the breakfasts, adequate. However, in terms of value for money, the Mai Spa just doesn’t compare with like hotels anywhere we’ve been to in Vietnam, Cambodia, Laos or Bali…and we’ve been frequenting these places for at least the last seven years. To start with, although we booked three nights in a Sea View “Villa” in March 2011 (pre-paid through Agoda), we arrived to find that apparently there had been a “mistake” and our room had been given to another guest, so we had to stay in a Garden Room for the first night of our stay and then move to the Sea View one the next day. Admittedly, the manager (who speaks excellent English and probably would be better employed at a bigger resort like La Veranda) was exceptionally apologetic and to compensate us, we were given a free Seafood BBQ Dinner at their beach restaurant accompanied by a bottle of wine and complimentary massages for the two of us…all of which was enjoyable and much appreciated. But, more howevers…the rooms really are exceptionally basic, although the Sea View Rooms are slightly better: not a lot of thought seems to have gone into the design – very poor and badly placed lighting (e.g; one fluoro light on the opposite wall to the bed, no light at all near the bed or desk in either room), very poor sound-proofing in the Garden Room (we could hear the people next door going to the toilet…not nice!); very limited hot water – in the Garden Room, I allowed the water to run for 15 minutes, although the manager had told me I should only need to let it run for 5 mins, and still didn’t get water beyond just luke warm; there are no coffee/tea making facilities or TVs in any of the rooms (at US$80 a night for the Sea View Room, these are to be expected, even if you don’t use them!); there are two small, firm pillows and nothing but a sheet on the bed – but they will provide more pillows and a quilt if you ask; the Free Wifi advertised is not available in all rooms and is very unstable (one of the reasons we had booked Mai Spa was because it promotes itself as having complimentary Wi-Fi in the rooms which we need for business reasons, so the inability to get/maintain a connection was particularly frustrating!); there is a bar fridge, but you need to stock it yourself (not a major issue for us, but could annoy others); the toiletries in the bathroom are very, very poor quality….oh, and the only place you can hang any clothes is on the hat-stand provided, which doubles as a towel rack. For anyone who thinks that we’re expecting too much for our money, try checking out some of the other places in Phu Quoc that offer similar views and facilities and you’ll see what I mean…that’s what we did. Overall, Mai Spa IS a lovely place with lovely staff and IF you only had to pay US$40 a night, it would probably be good value for Phu Quoc. Or, if the owners expect to keep getting more than this, they should spend a little bit of money to make it worthwhile…most of what needs to be done doesn’t cost much in Vietnam. Stay at Mai Spa if you want a great location, lovely staff and don’t mind paying too much for very basic rooms.

Room Tip: If yo stay here, defintely request a sea-view room - apart from the views, the sound-proofing is bet...
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank gandke54
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Phu Quoc Island hotels

Toronto, Canada
Level 4 Contributor
41 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
Reviewed December 30, 2011

Really no complaints; would have loved a bedside lamp, but other than that - I wanted something a little rustic, not a generic hotel experience - this delivered. The beach is pristine, breakfast at the beachfront restaurant was really cool - great location, service was very friendly, helped me with motorbike rentals (6-7 bucks a day to rent a motorbike?! I expected more like 30-40!) - overall, a great place - I read a lot of the reviews here and was worried but found this to be well above my expectations. It's not a posh boutique hotel. It's a neat little quirky seaside place with some rustic, brick rooms. In my opinion, worth the money - very clean and no worries - would stay here again.

  • Stayed December 2011, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank DWW_Toronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Vancouver, Canada
Level 6 Contributor
122 reviews
65 hotel reviews
common_n_hotel_reviews_1bd8 125 helpful votes
Reviewed December 24, 2011

We booked just for one night and liked the location and ambience very much . Service was outstanding in trying to let us stay .. They moved us every day out of the 4 nights with great smiles . We were able to see various rooms which were very sparsely outfitted .
No bed side lights,some without chairs or dressers . Mosquito nets had holes in them and beds very hard or very soft. Pillows very small and hard. Free foot massage included in the price.
Extremely friendly staff and breakfast however very limited was excellent ... Right on the beach great evening BbQ. Amazing location. Their breakfast juices were freshly blended and food was love here. Will return.. Maybe with my own pillow and light !

  • Stayed December 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Crapfoodbites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed December 2, 2011

Mai spa was a lovely place to relax and chill out at the end of our Vietnam trip. We were upgraded to a beach bungalow and it was just what we wanted. Rooms are basic no tv but that's just what we wanted. Beach was great. Rooms were clean. Service was pretty good, the only downside to me was the breakfast was pretty bad but really for what we paid we were extremely happy.

  • Stayed November 2011
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hoani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Mai Spa & Resort

Property: Mai Spa & Resort
Address: Group 5, Tran Hung Dao Street, Duong Dong Town, Phu Quoc Island, Vietnam
Location: Vietnam > Kien Giang Province > Phu Quoc Island
Amenities:
Bar / Lounge Beach Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Spa Airport Transportation
Hotel Style:
Ranked #28 of 206 Specialty Lodging in Phu Quoc Island
Price Range (Based on Average Rates): $
Hotel Class:2 star — Mai Spa & Resort 2*
Number of rooms: 26
Reservation Options:
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Also Known As:
Mai Spa And Resort
Mai Hotel Phu Quoc Island

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