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“jacuzzi villa overpriced : no seaview and works in progress behind” 2 of 5 bubbles
Review of Chen Sea Resort & Spa Phu Quoc

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Chen Sea Resort & Spa Phu Quoc
Ranked #5 of 96 Hotels in Phu Quoc Island
Certificate of Excellence
London, United Kingdom
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“jacuzzi villa overpriced : no seaview and works in progress behind”
2 of 5 bubbles Reviewed August 9, 2010

Bad surprise when we arrived at the Chenla Resort.
We booked a pricey jacuzzi villa , they are works in progress behind. No sea view.
Due to rainy season, watersports center closed ; diving in the South part of the island only. No activity for teenagers, no snooker, no ping pong, sea bathing dangerous, no walking/hiking along the beach (small beach blocked by rocks at each end)...
Breakfast and dinner quite good ; service ok but due to remote location, there is not much to do. Relaxing in the bedroom is difficult with works going on.
No good place for honeymooners or stay with teenagers.
You'll have to book expensive tours/taxis to take you to the southern part of the island where you can bath, snorkel..etc or to the local city Duong Dong.
No good value for money; very disappointing. For the same price go to La Veranda, with a better location and european standard rooms.
Do not go there between May and September; probably much better in dry season but no sure you can really swim and use the hotel beach.

  • Stayed August 2010, traveled with family
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank Spicytravellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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937 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
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Hong Kong
Level Contributor
59 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
4 of 5 bubbles Reviewed July 26, 2010

My husband and I had been planning a trip to Phu Quoc for a long time. However, picking the accommodation was not easy as we wanted something luxurious with a resort feel. At last there was Chen La which looked to fit the bill.

We booked a Jacuzzi Villa (top of the range at the time) for 4 nights. These villas are located on the 3rd tier from the beach behind the Seaview and the Beachfront Villas. There is construction work for the Pool Villas which will be situated behind the Jacuzzi Villas. There is nothing much to say about these Villas except that they are of good size but with basic amenities. There is an outside area with a very small jacuzzi which we did not use once and there were 2 badly stained sun beds which were not used either. There is a high fence to guarantee privacy as well as no view of the sea. All in all these villas are not very cozy, in fact they are pretty cold.

After 2 nights, we decided to be closer to the beach, so we moved to a Beachfront Villa. These were a lot smaller in size but they were more cozy with great views and direct access to the beach and sea. The beach was ok with golden sand, however, it’s no Maldives.

Service was adequate, although nothing to write home about.

Room service menu was limited and not 24 hours.

To round off, Phu Quoc is a lovely Island and you need to go now before mass tourism. At the end of the day, Chen La is the best the island has to offer but not for long as Six Senses will be coming soon.

  • Stayed July 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank London-Lourson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Adelaide
Level Contributor
10 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed July 6, 2010

we througherly enjoyed our stay in this resort. It is a little out of town however i don't think there is anywhere in Phu quoc that isn't a little hard to get to and from.
we hired a motorbike from a local who lives on the road that the chenla is on and def reccomend you do the same. otherwise you'll spend money left right and centre getting into town or around the island.
pool, beach, rooms etc where lovely, however we did feel b/fast was a bit average for a hotel of this standard. the restaurant was OK but we more enjoyed the night markets and local food there. however the night rides home the on the bike are interesting especially during the rain.
would love to visit phu quoc again, but its a pain to get to.....delayed flights in and out is the norm so expect 3-4hr delays in each direction.
wish they had a fitness centre....would have been a great way to spend 1hr a day in the morning before heading out

  • Stayed June 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank golfel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cairns, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
5 of 5 bubbles Reviewed July 2, 2010

We came here halway through our holiday of vietnam and cambodia for a bit of down time. This place is amazing, it looks just like the photos. We stayed in the Jacuzzi villa, it is massive. It had a private jacuzzi, day beds, LCD TV, bath, 2 showers (one inside, one outside), speakers which link to your ipod, tea and coffee facilities and a great view.Staff here were so nice and even came into the room every night to sparay for mosquitos and close the curtains.
The spa is great and the massages are not to be missed, so relaxing. The spa and pool overlook the ocean.
This place is perfect for couples, especially for honeymoons.

  • Stayed June 2010, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank SydneyBailey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rugby
Level Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
5 of 5 bubbles Reviewed April 30, 2010

We stayed for 8 days with our two young daughters aged 7 and 12. We chose a jacuzzi villa and it was wonderful each day to go back and relax in the cool bubbly water! The rooms were amazing, and I liked the attention to detail in service (setting up the room for the evening with candles, aroma oils etc). We spent most of our daytime on the beach where we could snorkel and there are plenty of fish and coral to see there. In the late afternoon we moved to the fantastic pool. We also made full use of the sporting facilities and excursions. Night squid fishing was brilliant, and a drive around the countryside to pepper gardens and jungle was great. Olga and I also tried scuba diving for the first time and the resort based scuba guys were very good, taking time to train us at our pace and even letting our daughter have a go in the pool. The staff at every level and area were superb. I lived in Asia on/off for 10 years, but for my daughters it was their first Asian trip. Yes the island is undergoing a lot of work & building, and yes Vietnam still has some very run down areas; but that's how it is. I first went to Ko Samui in 1987 and found it similar; where the island was in its early stages of building; but it had character and it was wonderful to be there at that 'building' time. Phu Quoc is similar. I love the people of Vietnam, and everyone in the resort (and others we met on excursions) were wonderful. As for the food, the restaurant manager is from Mexico and the head chef from Italy. So there is quite a fusion of tastes going on in the menu. But again, they were all very friendly, supportive and the food was delicious. All the vegetable and fruit are organic there (organic is cheaper than imported!) and you can REALLY TASTE what fruit & vegetables should taste like (Olga is a dietitian and she was very happy!). It's not cheap, but you get what you pay for. A fantastic stay.

  • Stayed April 2010, traveled with family
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank MarnieRugby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Victoria, Australia
Level Contributor
33 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
3 of 5 bubbles Reviewed March 11, 2010

We stayed here for four nights from 05 march for our honeymoon, in room 205, in the second row of beach rooms (from the pool it’s the third roof, there are only two rows, behind them are the villas). We received many honeymoon perks arranged through our travel agent, such as free mini bar (refilled once each day) every day, a bottle of wine over dinner, free 15 minute massage each – we also had paid massages, which were very professional, about US25-40, still cheaper (just!) than home.

The drive in is very interesting, driving past shacks along gravel roads and red dust roads (bumpy!) we wondered where we’d end up! And felt a bit elitist heading to a fancy resort. It’s about 30 minutes from the airport (20 minutes to town). Wouldn’t want to do it on a motorbike!
We’re pleased we stayed at Chen La for our honeymoon, but we think we’d stay somewhere on Long Beach if we come again – try somewhere different. Nothing against the resort, just perhaps more cheaper as we don’t have a honeymoon as an excuse!

The room
Very airy, light ,clean and modern, with air con (needed, 34 C degrees every day, humid) and a fan (didn’t use it). Bathroom was very clean, and the indoor/outdoor shower was very private and no bugs came in. Free wi-fi also, which we used as we bought a mini laptop along – fast.

The view
We opted not to have a room directly on the beach as it as an extra $100, and we’re glad we didn’t, as during the day there was less privacy as people used the beach. There are cloth sails around each decking, which we used to screen the room opposite, but who wants to block out the ocean view?! Very few people walked past in front, and anyway the path was lower than the deck and shrubs gave enough privacy. It doesn’t look it from photos, but there is plenty of distance between each room in front and to the side, and a half view of the ocean was more than good enough – couldn’t hear the ocean at night though, the sliding door was very thick glass.
Pleased we didn't pay $$ for the villas that are behind the beach rooms up a hill. It was nice to walk out the door and be right on the beach, as it was hot!! Also, there is some construction behind the resort (where the villas are), not sure what, couldn't hear building, but we could just hear the tractors from our room.

The beach
Very secluded, many guests didn’t use it till later in the morning, so early morning swims were nice – sun rises by about 6.45 in march, sets about 6.30 over the pool. The water was very warm, lovely, and mostly clean, aside from a few bits of rubbish and one dead fish I saw! We went to Long Beach as well, and yes the water and sand is a bit more pure there, but equal amount of rubbish (no more than at home), but not much nicer. Every beach is groomed every morning, outside these spots the rubbish is terrible…. No secret strip of beach for a getaway moment!
We used the free kayaks one morning and went around the bend away from town direction, the beach wasn’t nice here, dirty quality, and the water had seaweed in the shore.
The resort was much more intimate and private than at Long Beach, everyone kept to themselves, averted eyes almost!. There were about a dozen young kids at the resort which surprised us, they mostly used the pool the entire day. Long beach still had a lazy feel about it, not hyper or too commercial, just a little busier.

Food
We ate all meals at the restaurant, except for one day. Not worth the 130,000 taxi to town each way, it would cost almost the same price! Meals were expensive, lunch US7-15 each plus 20% service/tax, and dinner US12-30 plus tax, a glass of juice was US3.50. Still cheap by western prices, but the same meal with 2 drinks in town cost 240,000 for two people – about half the price.
Quality was not much better than a good recommended restaurant in town, meat was tough, my pasta was chewy. But it is Vietnam, so we didn’t expect much more.
Breakfast was plentiful, fresh fruits, toast, hot rice, sausages, made to order eggs and pho. But the fruit was bland, flies covered it (served in an open pavilion), and the hot food was never hot (not very effective heating system)
The best meal was a buffet on offer one night to celebrate international womens day; $US 30 pp, or they let you just choose a few items for a similar price on the regular meal. The food was delicious.

Negatives are:
- they didn’t restock the complimentary toiletries, I had to leave a note asking for more combs as I lost them on day trips
- The toilet never had that clean freshly disinfected smell.
- there is a connecting door in the rooms, we were lucky we didn’t have noisy neighbours, but voices did travel a bit as there are only two wooden doors separating the rooms.
- The staff are friendly, but it sometimes come across as ‘anything to please the cashed up tourist’, not as sincere as other places we’ve experienced in VN. English was just enough to get by, which is all we expected.
- many guests appeared to ‘claim’ a beach chair early in the morning, leaving a towel and book there all day even when they’d gone to lunch or to rest in their room. Not a big issue as there was always one free, but they were a mixture of cushion lounges and mesh lounges which weren’t as comfortable. Seemed rude to us.

  • Stayed March 2010, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
1 Thank wiki-bec
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toronto, canada
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed January 23, 2010

We were initially looking to stay at La Veranda but with it being booked 'settled' on Chen La. Upon arrival we were blown away. Our ocean view suite was ACTUALLY 10 steps from the beach and as we relaxed on our hammocks all day the view was incredible. The rooms were spacious, lovely decor and outdoor shower was an added touch. Service was impeccable although the communication barrier could sometimes frustrated any patient soul. Breakfast buffet and restaurant were very tasty and all in all this made us want to book an extra two nights to our already 3 night stay here. Lovely place, truely a gem on this gorgeous little island.

  • Stayed January 2010, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank cordelias
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Chen Sea Resort & Spa Phu Quoc

Property: Chen Sea Resort & Spa Phu Quoc
Address: Bai Xep, Ong Lang | Cua Duong, Phu Quoc Island, Phu Quoc Island, Vietnam (Formerly Chenla Resort & Spa)
Location: Vietnam > Kien Giang Province > Phu Quoc Island
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool
Hotel Style:
#3 Top resorts Hotel in Phu Quoc Island
#3 Luxury Hotel in Phu Quoc Island
#4 Spa Hotel in Phu Quoc Island
#5 On the Beach Hotel in Phu Quoc Island
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Chen Sea Resort & Spa Phu Quoc 4*
Number of rooms: 36
Official Description (provided by the hotel):
Chen Sea Resort & Spa Phu Quoc, a 4* hotel, with its only 36 Villas offers to its guests a secluded and private location surrounded by the jungle and overlooking the Gulf of Thailand. The clients will enjoy the private beach and the water activities such Beach Volley, Kayaking, Snorkeling, Sailing, Windsurfing. The resort offers as well a tennis court, cooking class, bikes and Tours/Excursions. If you just want to lay down, you will find many sunlounge at the beach, in the garden and at the infinity pool's deck. For a total relaxation, you can pamper yourself at the Chen Sea SPA. The restaurant serves a mediterranean cusine and Vietnamese specialities.The chef and his team can also tailor a special menu according to individual requests. The Chen Sea Resort & Spa is also perfect for honeymooners and to organize your wedding at the beach. ... more   less 
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Also Known As:
Chen Sea Resort And Spa
Chen Sea Hotel Phu Quoc Island

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