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“Not what we expected...”
Review of Viet Thanh Resort

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Viet Thanh Resort
Ranked #52 of 103 Hotels in Phu Quoc Island
Geneva, Switzerland
Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
“Not what we expected...”
Reviewed June 24, 2014

We stayed here for 2 nights even though we had planned to stay 4 because we didn't see it worthwhile to stay another 2 days. First, this is not a resort. There are no amenities that could constitute it as a resort, so they should really take it out of the name. Second, when we arrived, we were shown to our bungalow which was basic, but fine and has a nice terrace with hammocks and chairs, but the problem was there was an incredibly strong odour that we could not get rid of (apparently it's something to get rid of critters or rats or something...) At any rate, it was bad enough that we asked to change rooms for the last night. Since they said they couldn't refund us for the 2 nights we no longer wanted to stay, we requested that they at least let us use the air con for free the second day, which was a bit better.

The other major reason we decided to leave the island early was simply because there is almost nothing to do on the island and the beach was disgusting!!! There was garbage everywhere!! It's a real shame. We didn't feel comfortable even going for a walk because you had to dodge garbage the entire time and swimming wasn't appealing when you're watching garbage crash into the shore along with the waves. We even had to dodge used needles on the beach! Which reminds me of the hotel rules, which included "do not do drugs including heroin and cocaine, and do not bring prostitutes into the rooms." That should tell you something.

I would not recommend this place.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SwissMiss30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vietthanhphuquoc, Owner at Viet Thanh Resort, responded to this review, July 1, 2014
Firstly, I'm so sorry for what you have had during staying here. Then, Thank you so much for writing review for us so that we can know what is our weakness in serve our guess and so that we can improve. But can we explain for that problem.
You came here on rainy season, we don't blame it on the weather but we had cleanup all the time.
but it's our mistake when you catch a dirty view. We can not control all the garbage that was be pull from the sea.
You said that we are not resort, sorry but can you share to us what is a resort in your opinion? I want to tell you "you get what you pay", you have booked the basic bungalow (25$) so you can't asked for resort four or five star.
Anyway, thank for your review, we will always improve our service to satisfy you.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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219 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (19)
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English first
Hoi An, Vietnam
Level 4 Contributor
39 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 24 helpful votes
Reviewed May 22, 2014

I have to admit to mixed feelings about Viet Thanh, but I will blame any negative sentiments on the fact that the first two days we had continuous thunderstorms and downpours, but a little sunshine made all the difference and this resort delivered what we went for, which was a relaxing time away from the rigours of travel. The beachfront bungalow with air con was a little expensive because it was very basic, but overall, the friendly staff helped to make it an enjoyable experience. The crunch question is, would we go back, and the answer is probably yes, after more bargaining on the price as I know others had the price knocked down to below what we paid.

  • Stayed May 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank DonRicardo210
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vietthanhphuquoc, Owner at Viet Thanh Resort, responded to this review, June 14, 2014
Thank you so much for staying at Viet Thanh resort. Hope to see and serve you again. We will always improve our services to make sure you will exciting and satisfied. Thanks!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Phu Quoc Island, Vietnam
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed May 21, 2014

I have stayed there for 3 days , hotel so was great , helpful staff , no complaim about this place is quiet and suitable for family or solo traveller too ,The beach so was clean , amazing taking photo I will be back few more months ,

  • Stayed May 2014, traveled solo
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank kate c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vietthanhphuquoc, Owner at Viet Thanh Resort, responded to this review, June 14, 2014
Thanks you so much for your review. Hope to see you again. We will always improve our services to make sure you will get satisfied during staying here. Thanks !!!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brussels, Belgium
Level 6 Contributor
140 reviews
47 hotel reviews
common_n_hotel_reviews_1bd8 60 helpful votes
Reviewed May 16, 2014 via mobile

Lovely place, had everything we needed! We originally booked a normal standard room and upon arrival they upgraded us for the same price just because our bungalow was next to one they were working on. Nice! There was no airco but we had a fan for each bed so that was good enough. Including we had a little terras with a hammock and two chairs.

They have a small beach with plenty of shade and at least ten chairs.

They do not sell any type of food, but there are lots of restaurants at the beach or down the road. If you want cheap drinks, some cookies or sigarettes, just walk 50 meter tot the left on the road and you will find a small shop with fair proces.

There were two downsides:
1. A lot of dogs around the property (they were harmless but I am not a dog person and they should not come on your terras), but apperently there are a lot of dogs around the is land
2. The sea was really dirty, plastic floating around (but you can not blame the hotel for that)

They also can help you with transfer to the main land (boat, bus).

So, a nice place to relax!

Stayed May 2014, traveled with friends
Helpful?
3 Thank Elisebize
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vietthanhphuquoc, Owner at Viet Thanh Resort, responded to this review, June 14, 2014
Thank you very much for staying at Viet Thanh resort and writing review for us. Hoping to see you again. we will improve our service and serve the best hospitality. thanks!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Koblenz, Germany
Level 4 Contributor
39 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 13, 2014

We stayed here with five people. one couple and three singles.
We didn't have a reservation and were lucky to get one bungalow of our own with two seperate rooms (rooms 14/15) for four nights. each room two double beds and its own bathroom.
The rooms are very tidy and clean. There are deck chairs and hammocks in front of the rooms.
the garden of the hotel is really nice and you step out of your room and you can see the sea.

the beach is really nice and you have your time to relax and calm down after a few days in hanoi :)

the staff was really helpful with everything.

we used the motorbikes for one day. they were well kept and we did not have any trouble driving around the island.

only two negative points:
the whole street had a power blackout for a few hours (they do have a generator), but the ATMs at the street did not work during the blackout.

and the restaurant at the beach of the hotel is not that good. BUT: the lien hiep thanh resort, right next to the viet thanh has a really good restaurant. breakfast lunch dinner. very good :)

Room Tip: A/C recommended.
See more room tips
  • Stayed April 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
3 Thank kire123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vietthanhphuquoc, Owner at Viet Thanh Resort, responded to this review, August 15, 2014
Hello Friendly Guest,
Thank you so much for your review. We will always improve our service.
Welcome you comeback here again on next holiday. we hope to have a chance to serve you next time.
Have a nice day!
Any question or information, please contact us by email: vietthanhphuquoc@yahoo.com
Thanks again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hong Kong, China
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 3, 2014

Booked a air-con Beachfront bungalow in advance. Everything went well. Everything is worthy for that price. Friendly staff. Reasonable service. The place is quiet and suitable for family too. Kids can play with sands in shade.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sue C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vietthanhphuquoc, Owner at Viet Thanh Resort, responded to this review, August 15, 2014
Hello Friendly Guest,
Thank you so much for your review. We will always improve our service.
Welcome you comeback here again on next holiday. we hope to have a chance to serve you next time.
Have a nice day!
Any question or information, please contact us by email: vietthanhphuquoc@yahoo.com
Thanks again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Melbourne, Australia
Level 3 Contributor
10 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed April 29, 2014

We couldn't fault the place as a back packers but it's advertised as a resort so just be conscience as it's a simple place in an awesome on the beach location. Bungalows are liveable and the staff are fabulous so no complaints at all.....
Ps. There's no pool as advertised on some websites

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Nicole K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
vietthanhphuquoc, Owner at Viet Thanh Resort, responded to this review, June 14, 2014
Thank you so much for staying at Viet Thanh resort. Hope to see you again, we will always improve our services to make you have the most satisfied. Thanks!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Viet Thanh Resort

Property: Viet Thanh Resort
Address: Tran Hung Dao | Duong Dong Town, Phu Quoc Island, Vietnam (Formerly Viet Thanh)
Phone Number:
Location: Vietnam > Kien Giang Province > Phu Quoc Island
Amenities:
Beach Restaurant Airport Transportation
Hotel Style:
#32 On the Beach Hotel in Phu Quoc Island
Price Range (Based on Average Rates): $
Hotel Class:2 star — Viet Thanh Resort 2*
Number of rooms: 20
Reservation Options:
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Also Known As:
Viet Thanh Hotel Phu Quoc Island

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