I stayed at the Royal Amsterdam in Angeles city for my Christmas and New Years break, being a single middle aged Australian male with an abundance of active red blood cells, I have as have many in my position around the world visited the Philippines and other Asian countries many times, but never had I stayed in the heart of Angeles City where the night life seems to go on 24/7.
This trip to the Philippines was pre-destined to be structured around my own enjoyment which is why I selected a hotel on Fields Avenue in the middle of Angeles cities night life hot spot, and I can say without any fear of contradiction that my decision to stay at this particular location was without doubt the right one.
But all that aside, this review should focus on the hotel, its appointments services and the perception that as a traveller and holiday maker I was left with after staying there.
First impressions were that the hotel was pleasantly presented, there was no plush entry foyer nor were there copious bellhops standing around just waiting to be of service, what the Royal Amsterdam offers is good quality rooms equal in my opinion to any 4 star hotel at very reasonable rates (competitive with everything close by but again in my opinion of a higher standard and quality).
The other very obvious advantage that the hotel has to offer is friendly courteous and above all HELPFUL staff. The reception check-in staff had an attitude that stood out above everything they were always willing to be of help nothing ever seemed to be a problem (even if it was they did not show it), their attention to customer service was without doubt outstanding there friendly smiling demeanour made it a pleasure to constantly say hi, the warmth of their smiles when they handed over or took your room key would make you want to linger a while and exchange a brief chat just for the opportunity to bask in a second exposure to their wonderful characters.
The rooms were pleasantly surprising in both size and fit-out, a king size bed is just that a REAL king sized bed not 2 singles pushed together and covered with king size linen but always leaving you in the morning with the knowledge that you have slept on the two hard edges of two single mattresses. House keeping couldn’t be more friendly, ask for new or more towels on your way out to breakfast and they are there when you get back, leave out the “please make up my room sign” and it’s a given that when you get back it is spick and span. You can ask for no more than this type of service in any hotel and as you frequent travellers are well aware you will not always get it. Housekeeping at the Royal Amsterdam seem to take pride in remembering who you are and what you requested yesterday so that they can do it for you again today without having to be asked, they must take a note of your routines because I never ever caught them in the middle of cleaning my room even when I had a short breakfast and return early on a nature call. One can only assume from then that when you went out they almost immediately must have begun their cleaning and that they were both fast and efficient having completed the room sometimes in under an hour of me having left.
The one very important yet often forgotten other quality that in my opinion is the one of most paramount importance HONESTY I constantly left loose change and amounts of small notes on the bedside table on the dresser and mixed up with receipts from the previous days shopping. Never once did I lose a single coin or note, we all take honesty as a given, it is an expectation that what is ours will always be ours but the truth is we are naive to expect that this is constant all over the world. When you consider how much the average daily wage is in the Philippines and you think about the amounts we foreigners just leave laying around and the obvious temptation that must present, then it is without doubt an accolade to the hotel that their staff selection and screening process has resulted in the employment of such efficient, friendly, courteous, and above all honest personnel. Even though we don’t think about it, a holiday where we lost nothing, did not misplace anything, and never once had a concern about our personal effects sitting in a hotel room while we cavorted around a foreign country is a holiday that leaves one with an elated and with memories that encourage us to return and do it again.
If I was to summarise my experience at the Royal Amsterdam I would have to first take into consideration comparisons with other hotels that I have stayed in around the Philippines over the past few years. It must be noted that I have a standard that generally I will not go below and on the international scale that is as a minimum a 4 stay rated hotel, in saying that however I have domiciled in what are supposed to be 4, 4.5 start rated hotels and I can only say that the rating must have been applied many many years previous and that the hotels had never been re-tested. The Royal Amsterdam however being a 5 year old establishment in the Philippines where one expects to find high levels of deterioration, has stood the test of time it is not the Hilton in New York, it is the Royal Amsterdam in Angeles City in the Philippines, it offers affordable accommodation, it is centrally located, it is clean and roomy, staff are friendly and courteous, and it is safe and secure all of which adds up to an enjoyable holiday experience.
- Official Description (provided by the hotel):
- The affordable Deluxe Hotel on Fields Avenue, Angeles City.Right in the middle of the entertainment area. ... more less
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- Also Known As:
- Royal Amsterdam Hotel