At first glance, this looked like a great hotel. When we checked in, we were given a room on the 5th floor that was adjacenet to the elevator. I specifically asked for a non smoking room away from the elevator. Our tour guide objected as he knew what I wanted. We were assigned a room on the third floor facing the water. It reeked of cigarette smoke. I asked for another room since I had a breathing problem and I could not tolerate being in a smoke- filled room. We got a room on the second floor overlooking the water. The air conditioner did not work well. Teh outside temperature was probably almost 40 degees Celsius! There was a pair of dirty flip flops (sandals) in the bathroom the first day and the next day, they added another single one (not a pair). Both were filthy. I could not see the rationale of leaving dirty rubber sandals for new guests! They should have thrown them away!
We had coffee and pastry at the lobby the first night and they were good with reasonable prices. The lady in charge was efficient. Sonny, our bellman was friendly. He waved at us whenever he saw us. The staff at breakfast were indifferent. We arrived at 6:30 AM the next day and the doors were locked. Same on the next day. They were not prepared at all. They saw us but did not acknowledged our presesnce. We saw them put the sterno (light for heating food) on the floor , lit them and put them up on the table under the trays of food. That was not too sanitary! The restaurant staff was not friendly at all. They served other guests but avoided us even when I motioned to one that I needed more coffee. She served the 6 people next table to us but ignored us. On the second day, the bus boys were friendly and smiled at us. We told the reception desk staff about it and the waitresses were a little more friendly the next day. They only gave us a bottle of water each day and there were two of us in the room. There was a small TV set in the room. There was a very small safe that was located on the side of the wall but it was hard to access so we did not use it, There was no place to hung our bathrobes. There was only one towel rack.
There was a huge wedding reception the next day. We were told that it was a popular place to hold big receptions.
Given the chance to go back to this city, I will chose another hotel.
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