Stayed here for two nights in November 2012. The service started already a day before I checked in: I arrived in hopes of securing a room without reservation (don't try this - Mawlamyine may not be on the main tourist trail but the few hotels book out every day). Of course there was no room available. But rather than simply saying sorry and letting me fend for myself, the receptionist immediately started calling all hotels and guest houses one by one, until she found a room somewhere else (lucky - I might have had to go back to Yangon otherwise).
The next day I had booked for two nights and received all the excellent service others have already writtten about: there's various useful items in the room, the TV has several international and Thai channels, etc. Staff are really friendly and helpful in all possible ways, and the room is very complete.
The room has the biggest minibar I've seen in Myanmar (and most other places), and they have Singha beer (and many other items of Thai origin, probably because they are close to the Thai border), which was a nice change.
Wifi is available and signal strength to the access point is excellent (five out of five bars), however there is (or at least for the three days I was there there was) no Internet access in Mawlamyine. This is apparently city-wide, going to an internet cafe makes no difference (kids in there may be playing games, but these games are on the local LAN, not online). So until this situation improves in the city, don't count on being able to use the internet in Mawlamyine. As an example: you can load the Google home page in 1 - 2 minutes, if the page loads at all. Beyond that, nothing much happens, a search query may eventually load after several minutes but clicking on any of the search results will then lead to a website that will not manage to load (may sometimes load partially). This was at all times of the day not just at night as is sometimes the case in Yangon.
When I needed to go back to Yangon at the end of my stay they booked the bus ticket for me, and when I had trouble finding a hotel at the last minute in Yangoin guess what: they once again worked the phones until they secured a reservation for me - truly incredible service. In the end this reservation did not work out (I arrived in the evening, and because you can't pay for reservations hotels are often reluctant to hold onto them for fear of no-shows), but that was not their fault (the taxi driver I toook from the bus station eventually got me into a Chinese hotel that's not on Tripadvisor, and therefore had a decent room available at 9pm).
The breakfast is very good for Myanmar standards (best I had in Myanmar), and the restaurant overall has an extensive menu and good food choices (mostly Myanmar/Chinese cuisine). I had dinner there two nights in a row.
I unreservedly recommend this hotel with its extremely dedicated and service-minded staff; it was a great experience staying here.
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