Just spent one night here last month with a group of North American travellers. This was basically a short stop on the way back to Medan from Lake Toba. Picked this place as I was advised that it was the 'best' in Berastagi. No complaints at all.
The hotel is indeed 4 stars, has a HUGE lobby and a large restaurant. Well maintained grounds and a nice looking pool (not time to use it). Great volcano views in the clear morning. The rooms were perfect, but no a/c or heat. As others have commented, this is somewhat strange. Yes, one most likely does not need either most of the time (the altitude keeps it cool). But, for a hotel of this standard and quality, this is a bit of a surprise. To assume that all travellers find the room temperature comfortable is a bit awkward. But, not a big deal for 1 night.
There is a great shop in the lobby with all sorts of snacks and souvenirs (comes in handy!). The dinner service was great... as the restaurant helped to put together a great menu of local cuisine and specialties. We all enjoyed it!
Some group members had a massage 'in-room', and said it was so-so.
No much else to write about this place... no complaints. Nice 4 star place with 3-4 star rooms. Massive bathrooms with lots of hot water!
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