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“Nice Service, Absolutely Great Place for Honeymooners!”
Review of The Kayana Bali

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The Kayana Bali
Ranked #22 of 143 Hotels in Seminyak
Certificate of Excellence
Singapore, Singapore
1 review
“Nice Service, Absolutely Great Place for Honeymooners!”
Reviewed September 11, 2012

We had a lovely stay at the villa. It is perfect for a honeymoon. We love your finishing touches to meet our every need like beach bag, slippers and umbrella.

Your location is also ideal and easily accessible to nearby amenities. We will definitely recommend your villa to those we know! Thank you for the wonderful accommodation!

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Terrios
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KayanaBali, Sales Executive at The Kayana Bali, responded to this review, October 16, 2012
Dear Valued Guest,

Warmest greetings from The Kayana,
We do trust this email finds you well..

Thank you for choosing The Kayana as your preferred accommodation while stayed in Bali.
We would like to express our sincere gratitude to you for spared your time to gave compliment on Trip Advisor.

It was a great honor to served you here and our team all over were also happy anytime while had you at our property.
Please give us another opportunity to serve you here at you convenience time.

Should you have another assistance in the future, please do not hesitate to contact us directly.

Thank you.

Best regards,

The Kayana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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633 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (147)
Date | Rating
  • Dutch first
  • English first
  • Finnish first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
San Francisco, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 2, 2012 via mobile

We just spent one night at The Kayana, and the staff and management were very accommodating and nice! We originally had planned to stay for a week, but the noise level was too much for us. The W is situated right behind the Kayana, and the road leading to it generates a lot of car, truck and motorcycle noise. Obviously this can't be controlled by the Kayana, but we were in Bali six years and our villa was in a similar situation, so we barely slept. After having a conversation with the staff at the Kayana they kindly agreed to our early checkout. We sincerely appreciate their effort! We wished that the traffic noise didn't bother us, and we could have stayed. It is a beautiful property and the location is near the beach, shopping and great places to eat. If you want to have a cup of coffee or juice, I recommend you head across the street to Mantra.

Stayed September 2012, traveled as a couple
Helpful?
1 Thank A N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KayanaBali, Sales Executive at The Kayana Bali, responded to this review, October 16, 2012
Dear Valued Guest,

Warmest greetings from The Kayana,
We do trust this email finds you well..

Thank you for choosing The Kayana as your preferred accommodation while stayed in Bali.
We would like to express our sincere gratitude to you for spared your time to gave compliment on Trip Advisor.

It was a great honor to served you here and our team all over were also happy anytime while had you at our property. We are very sorry for any inconvenience that we caused you. Pleased to inform you that we now have project for the noise issue.
Please give us another opportunity to serve you here at you convenience time.

Should you have another assistance in the future, please do not hesitate to contact us directly.

Thank you.

Best regards,

The Kayana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
22 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed August 30, 2012 via mobile

Stayed in a villa with plunge pool for 3 nights at the Kayana.

Liked...
1) the shuttle service to anywhere you wanted to go within Seminyak. The drivers were always available to take us to wherever we wanted to go.
2) the fantastic breakfast which we had served to us for 2 out of 3 nights. Having breakfast in the privacy of our villa was great.
3) the villa and plunge pool - if you just want a dip in the pool, a plunge pool is more than enough for you. Bed was ok and liked the his and her sinks.

Didn't quite like...
1) the service by the receptionists especially Rai (not as helpful as she could have been)
2) the mosquitoes in the room on second night kept us awake. First night was fine. Advice is,if you see more than 2-3 mosquitoes, call recep to fumigate your room (don't take any chances like we did and don't think that the mosquito netting will save you from a bloodbath - literally)

Other tips:
Check out amo day spa across the road - an ok spa but nice vintage clothing
Don't change money from unlicensed money changers along the roads even if they offer you better rates
Go to potatohead which is just 10 min walk away
Go to espace spa - great spa!

  • Stayed August 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Youngauntysg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KayanaBali, Sales Executive at The Kayana Bali, responded to this review, October 16, 2012
Dear Valued Guest,

Warmest greetings from The Kayana,
We do trust this email finds you well..

Thank you for choosing The Kayana as your preferred accommodation while stayed in Bali.
We would like to express our sincere gratitude to you for spared your time to gave compliment on Trip Advisor.

It was a great honor to served you here and our team all over were also happy anytime while had you at our property.
We are very sorry for any inconvenience that we caused you during your stayed, we will try our best to work on it in order to serve you better in the future.
Please give us another opportunity to have you here at your convenience time.

Should you have another assistance in the future, please do not hesitate to contact us directly.

Thank you.

Best regards,

The Kayana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 26, 2012

Excellent staff, very helpful. Courtesy shuttle to Seminyak area. Good brekkie. Nice pool. There's a hair salon opposite the villa. Spa at the hotel also good. Was a nice stay indeed. Would've been nice if the wi-fi is faster. Was a hassle trying to get connection.

Room Tip: Choose a villa away from the road. Noise from the nightclubs are loud.
See more room tips
  • Stayed May 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank barboo212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KayanaBali, Sales Executive at The Kayana Bali, responded to this review, October 16, 2012
Dear Valued Guest,

Warmest greetings from The Kayana,
We do trust this email finds you well..

Thank you for choosing The Kayana as your preferred accommodation while stayed in Bali.
We would like to express our sincere gratitude to you for spared your time to gave compliment on Trip Advisor.

It was a great honor to served you here and our team all over were also happy anytime while had you at our property. Pleased to inform you that now we have project to avoid the noise issue.
Please give us another opportunity to serve you here at your convenience time.

Should you have another assistance in the future, please do not hesitate to contact us directly.

Thank you.

Best regards,

The Kayana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
39 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed August 19, 2012

I was stay in here a few years ago when I had a business trip to Bali.
If you want to see Indonesia's building design, you can stay in here. I acknowledge that the building of Kayana Villa is reflects to typical tropical building in Indonesia. One of the characteristics typical of Indonesia tropical buildings is a lot of window openings.

So for those of you who want to experience living in a tropical country, you can stay here.

Room Tip: Please book on their web site, http://www.thekayana.com/
See more room tips
  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Alfapratama
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KayanaBali, Sales Executive at The Kayana Bali, responded to this review, October 16, 2012
Dear Valued Guest,

Warmest greetings from The Kayana,
We do trust this email finds you well..

Thank you for choosing The Kayana as your preferred accommodation while stayed in Bali.
We would like to express our sincere gratitude to you for spared your time to gave compliment on Trip Advisor.

It was a great honor to served you here and our team all over were also happy anytime while had you at our property.
Please give us another opportunity to serve you here at your convenience time.

Should you have another assistance in the future, please do not hesitate to contact us directly.

Thank you.

Best regards,

The Kayana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Quebec City, Canada
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 3, 2012

We booked at The Kayana for a Pool villa in February 2012 for a 4 night stay from July 28 to August 1st through our travel agent. When we arrived, they told us that our room was not ready and that we had to wait a little (about 1 hour). We were given a more quiet room with a warmer pool. They offered us complimentary drink and a balinese massage (110USD++ value) for both of us for the inconvinient. We were pleasently surprise and though this 5 star hotel was really caring about their customer for giving such service only for some waiting. However, we realize why we were giving all this when we were brought to our villa...

We initialy booked a Pool villa (which was about 55USD++ per night more then a Deluxe villa), but were giving a Deluxe villa because the Pool villa they had reserved us was "broken". We were really unhappy about this and went to front desk to have some explanation. The general manager told us he explained that to us when we arrived (which was not true) and there was nothing he can do about that except giving us complimentary balinese massage. Wow... We were really pissed off. The GM then called the Sales manager and since we were clearly not happy, he changes the balinese massage by "Any massage we would like" and also told us that whenever we would need lunch or dinner during our stay, just called at the front desk. Also, (after finding the solution for him) we were given a pool villa for the last 2 days of our stay. Seriously, I cannot believe the GM and sales manager didn't think of that. They clearly wanted us to took the Deluxe villa and have their stupid massage and just shut up...

Given what the Sale Manager told us, we later went to the front desk and book (for free) a better massage then what was initialy offered (140USD++) and a private candlelight dinner into our villa(75USD++). If you had seen the GM face, we was clearly pissed off of giving that away to us... We finally had a "good deal" but this was really not the intent of management.

Unless, you are not worried about having a surprise room downgrade and having to complaint hard with management to finally get something, don't go to The Kayana.

Still, the rooms (we were in room 820 and 818) were very nice and the staff extremly friendly and efficient. Breakfast were really good. Lunch and dinner were good but not excellent. We have had better Indonesian food almost anywhere in Bali (Mimpi resort at Pemuteran, Komaneka Tangg. at Ubud or most warung on roadsite for example).

  • Stayed July 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Mathieu F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KayanaBali, Sales Executive at The Kayana Bali, responded to this review, October 16, 2012
Dear Mr. Mathieu,

Warmest greetings from The Kayana,
We do trust this email finds you well..

Thank you for choosing The Kayana as your preferred accommodation while stayed in Bali.
We would like to express our sincere gratitude to you for spared your time to gave compliment on Trip Advisor.

It was a great honor to served you here and our team all over were also happy anytime while had you at our property.
As our General Manager had talked to you directly last time, we are deeply sorry for anything caused you any inconvenience.
Please give us another opportunity to serve you better here in the future.

Should you have another assistance in the future, please do not hesitate to contact us directly.

Thank you.

Best regards,

The Kayana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
38 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
Reviewed July 24, 2012 via mobile

My wife and I stayed here two years ago and with a night spare on nights rip, we were confident of a relaxing night there again. The villas are well appointed, private and comfortable. The staff are excellent, always helpful and welcoming. The private pools are a treat (and the smaller ones can be heated upon request). The setting is truly tranquil - the landscaping is fantastic. It is a great getaway.

Here's the rub. Not all Villas enjoy full sun so unless you get the right villa you may not want to book it if you are chasing the sun. Secondly since opening the W next door the villas on the restaurant side are invaded routinely by traffic noise from the driveway which previously wasn't there. The worst for this are the villas which are closest to the beach and previously the quietest (villa 828 which is next to the check point is the worst!) It ruins what is a lovely experience.

Stayed July 2012, traveled as a couple
Helpful?
Thank londonaustralia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KayanaBali, Sales Executive at The Kayana Bali, responded to this review, October 16, 2012
Dear Valued Guest,

Warmest greetings from The Kayana,
We do trust this email finds you well..

Thank you for choosing The Kayana as your preferred accommodation while stayed in Bali.
We would like to express our sincere gratitude to you for spared your time to gave compliment on Trip Advisor.

It was a great honor to served you here and our team all over were also happy anytime while had you at our property.
Pleased to inform you that now we have project to avoid the noise issue.
Please give us another opportunity to serve you here at your convenience time.

Should you have another assistance in the future, please do not hesitate to contact us directly.

Thank you.

Best regards,

The Kayana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Kayana Bali

Property: The Kayana Bali
Address: Jalan Raya Petitenget, Kerobokan Kelod | Kuta Utara, Seminyak 80361, Indonesia
Location: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool Airport Transportation
Hotel Style:
#13 Business Hotel in Seminyak
#15 Romantic Hotel in Seminyak
#19 Family Hotel in Seminyak
#20 Spa Hotel in Seminyak
#21 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): $$$
Hotel Class:5 star — The Kayana Bali 5*
Number of rooms: 24
Official Description (provided by the hotel):
The Kayana is the one of the preferred villas in Seminyak, boasting a reputation for quality accommodation at agreeable rates. The 24 separate villas are positioned just off a winding pathway, flanked with Frangipani trees and tropical foliage. Surrounded by pristine gardens and rich in the rewards that fresh open air brings, a stay at The Kayana offers guests total privacy and tranquility. The Deluxe Villas is featuring a plunge pool as well as an outdoor dining and lounge area. Moving further, each unit of their Pool Villas is featuring a spacious 28sqm pool with outdoor dining and lounge area with pristine gardens. All of the 24 private villas is stocked with double canopy king size bed, air condition, wireless connection, safe deposit box, a plasma TV, buggy car and many more The Kayana is situated close to Potato Head, Huu Bar, Kudeta and surrounded by good restaurants and boutiques. Just 15 minutes by walking to public beach and 20 minutes by walking to Seminyak center. ... more   less 
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Also Known As:
The Kayana Bali Hotel Seminyak
Kayana Bali Seminyak
Kayana Bali Hotel Seminyak
The Kayana Bali Seminyak

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