We have travelled a lot and stayed in lot of hotels. However, I have to say that we never encountered such helpful staff. Everyone we spoke to in the hotel had a smile on their face. The hotel is on the beach and have two infinity pools on the first floor and another pool right next to the bar on the ground floor. Our room was right next to the beach on the first floor with endless ocean viewed from the bed, balcony and the bathroom.
However, the reason we are giving such excellent review to the hotel is because of the staff at the hotel. We were stuck in Bali during the recent volcano eruption and Alila staff could not have been more helpful. They helped us going above and beyond their duty and for that my wife and me would be ever grateful to them. They extended our stay in the hotel at half the usual room price, helped in booking the flights, taxis and giving information about the ever changing situation. The concierge at the hotel was the best we have ever encountered. Prior to the volcano saga the concierge did restaurant and spa bookings for us. Highly recommended to anyone who is looking for a quality holiday in Seminyak, Bali.
- Free Wifi
- Free Parking