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Reviews (1,497)
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All reviewsbeach bardeluxe ocean suitepotato headfamily poolocean viewinfinity poolmain buildingbeautiful hotelinsect repellentbeachfront locationwatch the sunsetsunset drinkskids clubpool staffour honeymoonspecial thanksthe general manager
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Reviewed September 12, 2017

Stayed in deluxe ocean suite room, which was large enough for a couple. There are 4 pools, but we only used the serene pool (no kids). The beach bar and party pool were closed for functions for 3 of 8 days but there were still enough daybeds on those days because they moved the daybeds over to the other pools.

Breakfast at the hotel is both buffet and a la carte, which comes out quickly. Espressos surprisingly good for an Asian resort. Location is great, right on the beach where you can see and hear the surf break. The wooden door handle on our shower room kept coming off, perhaps indicating that this new resort will wear quicker than expected. I like the eco master off switch near the door.

Room Tip: Deluxe Ocean View in main building
  • Stayed: September 2017, traveled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank drif99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre L, General Manager at Alila Seminyak, responded to this reviewResponded September 21, 2017

Dear Drif99,

Thank you for allocating your time to post your review here. I am delighted to learn that our facilities fulfilled your expectation, namely the comfort of your room, the swiftness of our service during breakfast, the rich taste of your espresso served by our passionate barista, and the lighting system governed by eco-concept. At the same time, your feedback on the wooden door handle is well noted. Rest assured that action has been taken to rectify it for good and to avoid it from reoccurring in the future.

Drif99, I hope the relaxing ambience of our resort leads you to come back soon as all of us are looking forward to crafting more memorable experience for you.

With warm regards

Pierre

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Reviewed September 11, 2017

We were married there on 9th sept. and it was what we have expected from this hotel, excellent, beautiful and charming. The wedding team and our personal host, dear Mr. Topas, all of them was brilliant. This is my 6th times in bali and 2nd time for my hubby. I always have a special spot in my heart for bali and we will coming back for more. We love you Alila and team.

  • Stayed: September 2017, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
2  Thank ant7007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre L, General Manager at Alila Seminyak, responded to this reviewResponded September 21, 2017

Dear Aniza & Halim,

First of all, congratulation is in order for the newlywed! Thank you immensely for granting us the opportunity to craft memorable experience on your lifetime celebration and your continuous support towards Alila Seminyak by being our loyal guest. Rest assured that the honor was all ours to bear witness of the happiest moment for both of you and your family. I hope that the wonderful memories linger in your mind and cherished forever.

Aniza and Halim, all of us here, especially Topas and I are looking forward to your return to your home in Bali.

With warm regards

Pierre

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Reviewed September 10, 2017

We arrived at the Alila having stayed previously at the W and Double 6 suites. Our check was without fuss with the gorgeous reception area having views over the main pool and beach.

After a few hiccups on the first night/day, the Manager on duty went out of his way to rectify the problem and the super attentive staff went over the top to ensure that we had everything we desired to make it up to us.

I cannot speak highly enough of the staff and the efforts they went to, to make our stay at the Alila a wonderful one.

I highly recommend the Alila to anyone wanting to experience great service..

  • Stayed: September 2017, traveled on business
    • Location
    • Cleanliness
    • Service
2  Thank DavidKarly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre L, General Manager at Alila Seminyak, responded to this reviewResponded September 21, 2017

Dear DavidKarly,

Thank you for choosing to stay with us. Nothing is more satisfactory than to hear that our service becomes the highlight of your stay, namely due to the extensive effort provided to ensure our valuable guest’s satisfaction such as yourself is fulfilled. Once again thank you for the opportunity given and for your support. I am looking forward to welcoming you back to Alila Seminyak, be it for another business trip or for leisure, as my team and I would love to craft another memorable experience for you.

With warm regards

Pierre

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Reviewed September 10, 2017 via mobile

Alila has a lovely relaxing vibe, with 3 beautiful pools all looking out to the beach and perfectly located to watch the sunset. However the peacefulness was often ruined by a recently opened bar/pool called Mrs Sippy, located behind the hotel. The bar plays loud dance music till late evening and can be very annoying especially if your room is located towards the back of the hotel. Make sure that if you book a standard room that you are not located along the back wall of Mrs Sippy. Besides that the rooms are very spacious with lovely toiletries and a big bathroom. The bed is super comfy and the pillows are heaven. The staff are relaxed and attentive and very friendly. I thoroughly enjoyed the serene pool and the sunsets.

Stayed: September 2017, traveled solo
1  Thank paulepopstar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre L, General Manager at Alila Seminyak, responded to this reviewResponded September 21, 2017

Dear Paulepopstar,

Thank you for sharing your stay experience with us. I am glad to hear that you enjoyed the relaxing atmosphere at our resort, the infinity pools especially Serene Pool which offer you the majestic view of Seminyak sunset, and the comfort of your room – complemented by its convenient feature as well as the Alila Living amenities which you cherished.

On a different note, I would like to apologize for the fact that the tranquility of your stay was disturbed by the entertainment coming from our neighbor. Rest assured that we are doing our best within our capacity to minimize the disturbance as to ensure guest’s convenience. Nevertheless, some factors were beyond our control and we thank you kindly for your genuine understanding in this regards.

Paulepopstar, I do hope that your next stay delivers a more serene stay as all of us here are looking forward to welcoming you back to Alila Seminyak.

With warm regards

Pierre

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Reviewed September 9, 2017 via mobile

My husband and I have been to Bali many times over the past twenty years and have stayed at many places. In recent years, our go-to hotel has been The Oberoi but this trip we decided to try Alila and we were not disappointed with our choice.
The position of the Hotel is very central to a host of eateries ranging in price from casual to up- market. It is also beachfront so walks along the beach are easy and sunset views are spectacular.
The Hotel offers a variety of accommodation and our room was a ground floor, pool access room opposite the Serenity (adults only) pool which was perfect for us.
The rooms are tastefully fitted out with everything one needs for a relaxing beach holiday. However, if one needs a desk to work on (as my husband did) you'll have to improvise and use the coffee table- just so you know.
All the staff were friendly and helpful even though we did have to ask a couple of times for certain things but again, this wasn't really an issue.
There are three pools, a general pool near the bar, a children's pool and an adults only pool- all pristine! You are permitted to leave your pool seats for 45 minutes before the pool staff remove your items which really isn't long enough when the Hotel is full and you go for breakfast. Perhaps an hour would be more appropriate.....
We thoroughly enjoyed our stay and the wonderful and friendly service we experienced especially from Risky and Lali. We shall definitely return to the Alila and we have already recommended it to our family and friends.

Stayed: August 2017, traveled as a couple
Thank helMelbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Pierre L, General Manager at Alila Seminyak, responded to this reviewResponded September 21, 2017

Dear HelMelbourne,

It is a pleasure to hear such lovely and warm feedback from frequent Bali travelers such as your good self. Thank you for your continuous support and for choosing to stay with us. I am delighted to learn that the location of our resort has enabled you to enjoy the Seminyak’s attraction thoroughly, while being able to acquire a relaxing beach holiday at one of our suites which provides direct access to Serene Pool.

Thank you as well for your genuine understanding with regards to the sunbed policy. This is one of our effort to ensure that all of our guests has equal rights to utilize the facilities provided and to enhance their stay experience.

HelMelbourne, I am looking forward to welcoming you again at Alila Seminyak. All of us here, especially Frisky and Lale, are looking forward to crafting more memorable experience for you and your loved one.

With warm regards

Pierre

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