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“Mr”
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Very good
3 reviews
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Overview
Villa -
6 Bedrooms, 7 Bathrooms, Sleeps 16
Seminyak, Kuta District, Bali

Reviews from our community

Very good - based on 3 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
shubh2402
Manchester, United Kingdom
Level 2 Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Good Villas average service.”
Reviewed June 9, 2017 for a stay in June 2017

This is our second trip to Bali and this time we needed a 5+ bedroom villa which was not available with the villa owner from our previous trip. So we decided to book through Optimum Bali group. We booked two units Villa Ananda and Villa Armani each 3 bedroom unit and connected to each other. The villas are really nice and well kept. But I was a little disappointed with the services. I was expecting the same standards as was in my last villa.
1. There was no free airport pickup and drop. We paid for the pickup. I was expecting the driver to greet us with garlands and water bottle like last time but didnt happen.
2. No welcome drinks on arrival. Nobody from the management was at the villa to talk to us. It was just the housekeeping staff. I had to ask the staff to call someone from the office at the villa.
3. No Toiletries just one hand wash soap in the bathroom.
4. Ironing and washing services were not available at the villa.
5. A lot of communication problem with the housekeeping staff and guard as they spoke little english and nobody from the management was available.
6. They gave us the phone but only with 20000 IDR recharge. In my last villa there was no limit on phone credit. Please mention this in your services that phone with 20000 IDR balance.
7. One free breakfast was included in our rent but it had just eggs, bread and fruits. For Pancakes, sausages ,sauces and honey we were charged. All these are included in a standard breakfast.

The housekeeping staff was helpful and friendly but someone from the management should be there on arrival of guests to help them settle down.
I will recommend the villas to others since they are nice and spacious but I was expecting this to be more professional as this is managed by a professional group. But the private villa from my last trip was better managed.

Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 22, 2017
Dear Shubhra,
We are very disappointed with your review that we find unfair knowing that we have put as much information as possible on Tripadvisor/Flipkey site where you book the villa. As everybody can see from previous review on tripadvisor, you are the only one that has many complains. Let me explain :
For the Airport pick up and drop service is included for minimum 10 nights stay, for the airport pick up is for minimum 5 nights stay. You pay for the pick up because you stay for less than 5 nights. Yuli from the management came to the villa to welcome you. Regarding the bathroom toiletries, washing, and ironing we also mention this information on Tripadvisor/Flipkey site. However the maid can help you for any request. We believe that our guest should read carefully all information before booking in order to avoid complaining about stuff that are obvious. The purpose of having the cell phone with local number at the villa is to make it easier for our guest to call taxi, to call the management team when there is something we can help at the villa, or even to call the food delivery, of course we can’t provide a telephone for calling friends overseas but you can use the free wifi for this. Let’s not forget that you called the management in the middle of the night because you forgot your keys and we were there only minutes after to open your door.
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashok kum...
1 review
“Mr”
Reviewed October 25, 2016 for a stay in October 2016

Reallly good we enjoyed the stay service was good and most importantly very reasonable price definitely recommend this place

Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
MajorKeys
Perth, Australia
1 review
“Great location and beautiful villas.”
Reviewed May 15, 2016 for a stay in May 2016

Lovely set of villas, very friendly staff that are easy to get along with, close to shops and is priced well. Would recommend.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The villa, staff and location
Liked least: No air-conditioning in the main kitchen/living area.
Traveling group: Friends
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 6, 2016
Dear Jordan,

Thank you for your lovely words following your recent stay at Villa Ananda and Villa Armani.

I am delighted to know that you enjoyed your stay with us. Thank you for highlighting the layout of the villas, the service delivered by our staff members, and the villas ideal location.
Optimum Bali has years of experience in hospitality industry and we understand the importance of fulfilling our guest expectation during their stay until they left the villa with a memorable impression.
On behalf of the entire team, I look forward to welcome you back for another wonderful stay and please do not hesitate to contact me directly as I will be delighted to assist you with your future arrangements.

Sincerely,
G Maya
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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2 guests
Adults2
Children0
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