The booking process went smoothly. From my very first email to Serene Villas, Nyoman and Yudis were prompt in their email replies and addressed all my concerns (availability of a plug adapter, where to put our luggages during our free time after checking out and before our departing flight). They even went so far as to help me make a reservation at Sardine when I couldn't contact the restaurant via email back in Singapore.
The villa provides transport from and back to the airport, which is a huge plus. Location is good, many well-know restaurants and spas are within a 10 minute taxi ride. Some have commented the villa is close to the road and it can be quite noisy when vehicles go by. However, this wasn't much of an issue for us once we kept out bedroom door closed.
Our butler Wita, was very attentive to our needs. Her high level of service was so unexpected that we initially felt embarrassed to be so pampered! Breakfast was good (I'm missing the fruit salad already). We had a blocked toilet bowl on our last morning and it was swiftly repaired after informing Wita.
Points for improvement:
1. The white and gold sign at the entrance from the main road should be made more obvious, perhaps by putting it more outward. Although there is a blue sign on the lamp post, most taxi drivers' eyes are naturally fixated on the road when looking out for the Serene Villa sign, and they had some difficulty finding that sign.
2. It would be useful to have a small
lounge for guests who have to check out by 12pm but have a couple of hours to wait until their departing flight. We tried to kill some time by going out for lunch and shopping, but since it was the last day of our holiday, we were quite tired of hanging out after a while. It would be nice to have a lounge to rest while waiting for our flight.
That being said, our stay at Serene Villas was still positive and we will definitely recommend it to our friends. Service level was impeccable, putting some far more expensive, 5-star hotels in Singapore to shame.
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- Also Known As:
- Serene Villas Hotel Seminyak
- Serene Villas Bali/Seminyak