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“could be better if they tried harder”
Review of Peppers Seminyak

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Peppers Seminyak
Ranked #25 of 147 Hotels in Seminyak
Certificate of Excellence
Reviewed November 6, 2013

Came with a large family group of 11 people. We had villa No. 42. It is quite a distance from the lobby and we had to take the buggy to and from as it is a struggle in the hot bali sun (esp after early morning/after dark) If you're looking for villa w close access to the beach, this is not it, although the beach is about a 15 min walk from where we were. (to the lobby, past the entrance, onto main road, and a side road). Breakfast can be served in the villa or at the restaurant, salt tapas (a luke mangan rest) coffees were good - cappucino, long blacks (aussie style) , delightful array of pastries and danishes, hot breakfasts and local stuff like mee goreng. obviously, if its served at the villa, you won't get the nice coffee, and the food will be cold (being kept in containers to keep the flies at bay & shipped to your villa) rooms are spacious. depending on the bedroom you get, you could get an outdoor bathroom - which can be a plus or a minus depending on your luck - i say that because i was bitten by some biting insect while sitting on the throne. also the ants took a liking for my toothpaste. aircon leaks water in several places (main kitchen area), in the bathroom. other member of my group complained of the lack of hot water (in other bedrooms) - i didnt have that problem as i showered with cold water. Also i find the sliding doors do not seal as well as they should allowing mosquitoes to enter at night. the wardrobes are spacious, but there isn't sufficient light, meaning you're finding stuff in the dark as my head casts a shadow onto the shelves. coffee and tea fac avail and replenished daily, but the lovely crabtree and evelyn toiletries are not - you get one soap (yes the same one to shower and wash your hands) a shampoo and conditioner and body lotion- we were left with the same stock for our 4 day trip which is clearly not sufficient for the number of people. found the pool design poor as water splashes everywhere when people are in it. the day bed while an attractive feature was filthy and not fit for lying on. also if you arrive at night for the first time, you may end up falling into the pond at the entrance as there isn't sufficient lighting in the entrance way. perhaps it would be better for the staff to enter the premises and light it up for guests and show them where the switches are, what they mean to do and how to use the facilties like the oven (the person who assisted us had no clue). The gym is well equipped and the toilets in the lobby area are airconditioned which is a good thing. the pool at the entrance is absolutley stunning but not suitable for laps. The place has potential, but the staff and maintenance lets it down. for the price we paid, i expected more. I'm giving it an average, but it has the potential to be very good.

Room Tip: in my view, the closer you are to the entrance/lobby, the better your amenity
  • Stayed: October 2013, traveled with family
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2  Thank cpr2exs
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentosabali, Manager at Peppers Seminyak, responded to this reviewResponded November 12, 2013

Dear cpr2exs

Thank you for taking the time to write a detailed review. We truly appreciate the valuable feedback.

We do apologies for the service shortfalls you have highlighted as we do strive to meet the needs of all our guests. In this instance we obviously fell short.

On the note of mosquitoes, we do fumigate the resort twice weekly however we will keep a close watch as the season begins to transition.

Rest assured your constructive comments will be looked and taken into consideration.

Thank you again.

Regards
Sashi
--
Sashi Rajan
Resort Manager

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Reviewed November 6, 2013

We stay 2 nights at these beautiful villas. Thoroughly enjoyed our stay. The villas are exceptional. Loved the aircon in both the bedrooms and living area. We found the staff to be very attentive and the resort was modern and in a fantastic location. They also have a amazing newly opened tapas restaurant called Salt situated in the complex. I did manage to squeeze in a facial as they have a first class spa and beauty salon. It was one of the best facials I have experienced. My therapist Ellie was fantastic. Thank you Sentosa. We will be back.

  • Stayed: November 2013
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2  Thank OasisCarnarvon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentosabali, Manager at Peppers Seminyak, responded to this reviewResponded November 12, 2013

Dear OasisCarnarvon

Thank you for the review and I'm glad to hear you had a pleasant experience with us at Sentosa Seminyak.

Salt tapas is indeed new opened working with celebrity chef Luke Mangan. Happy to hear you enjoyed the dining experience as with the spa!

We look forward to seeing you again real soon!

Cheers,
Sashi

--
Sashi Rajan
Resort Manager

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Reviewed October 30, 2013

My Husband and I stayed at Sentosa in October 2013 for 5 nights and we actually also had our wedding there. I don't even know where to start I could go on for days about this place. We stayed in the 5 bedroom villa with family and from the very second we entered the villa everyone could not believe the size, beauty and layout of this amazing villa.
Because there was 10 of us staying in the 5 bedroom villa it was very reasonably priced.
The bedrooms all had their own private beautiful bathrooms, and there is a separate living area and kitchen so much space that you don't even need to use it all.
The pool in the 5 bedroom villa was much bigger than we expected as well.
Even when you first enter at Reception the atmosphere is stunning.
The location is just perfect its off the main streets so quiet enough when you just want peace and quiet but right in Seminyak so when you want bars, shops and beaches its all a few minutes walk.
Breakfast and coffee in the restaurant was satisfying every morning and you have the view of the main pool while you enjoy the service from the friendly staff.
Our wedding setup and wedding day was well above our expectations and I would just like to say a huge thank you to Dian and Dharma and everyone involved who looked after every little detail prior to and on the day it was the most beautiful and best choice ever.
If anyone is even considering staying at the Sentosa for a holiday or doing a wedding overseas this is something you will not regret.
I actually do not have any negative points at all everything from service, staff, location and help Is all worth 5 stars.
I look forward to being able to stay at the Sentosa in the future again.

  • Stayed: October 2013, traveled with family
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4  Thank Kellyds1312
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentosabali, Manager at Peppers Seminyak, responded to this reviewResponded November 12, 2013

Dear Kellyds1312

Firstly congratulations! All the team members were talking about the wedding celebrations and I am glad to hear you had a good event, and a pleasant stay with us.

Thank you for the kind words and I have since shared your comments to Dian and Dharma both of whom are thrilled and happy they could be of assistance. The rest of the team have also seen your note.

Bali for the 1st year anniversary? We would be happy to welcome you back to Sentosa Seminyak.

Best wishes and regards
Sashi

--
Sashi Rajan
Resort Manager

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Reviewed October 25, 2013

We stayed at Sentosa villas for the second time as a group of 3 couples. The villas are great, but looking a bit tired in places. Good beds, air conditioned kitchen lounge area and a great changeable breakfast ( thanks Uni and Astina ...) with good coffee made our stay a pleasant experience. Accommodating friendly staff that solved problems with the air conditioning and noisy neighbours was also a bonus. Good gym as well.

Tip : use taxis exclusively, even to go to the airport...NOT the transport outside the villa.

The only real negative is that the place is a bit run down and old looking.

Room Tip: Good access to the main food strip ( walk to Ultimo ..) if you get villas numbered in the 40s... Ge...
  • Stayed: October 2013, traveled with friends
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1  Thank Auditt2007
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentosabali, Manager at Peppers Seminyak, responded to this reviewResponded November 7, 2013

Dear Auditt2007

Thank you for your review. Good to hear your enjoy your stay with us. Noted that you had some challenges however happily we were able to resolved them.

I look forward to welcoming you back to Bali and Sentosa Seminyak soon.

Regards
Sashi

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Reviewed October 23, 2013

Have just returned yesterday from a 4 day stay at Sentosa. Was not long enough!! My husband and I booked a one bedroom villa but were given a three bedroom (the other two bedrooms were locked). The living area and the pool were bigger than we expected. Very clean and the daily service was always excellent. The staff were extremely helpful and friendly - nothing was ever a problem. We ate at Salt Tapas every day. Luke Mangan needs to be congratulated on an amazing menu. We tried nearly everything and nothing disappointed us. Prices were reasonable and the food was absolutely beautiful. Location was good (only a 10 min walk to ever popular Ku De Ta). Will definitely go back, just need to save up for it. Only criticism was the price. I thought the cost for a 4 day stay was a bit expensive.

  • Stayed: October 2013, traveled as a couple
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Thank Lisa B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentosabali, Manager at Peppers Seminyak, responded to this reviewResponded November 7, 2013

Dear Lisa B

Thank you for choosing to stay with us! We appreciate your kind feedback on the villas, service and our new restaurant, Salt tapas by Luke Mangan.

Holidays in Bali are always too short so plan your next visit and we look forward to seeing you again.

Regards
Sashi

--
Sashi Rajan
Resort Manager

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Reviewed October 13, 2013

Our stay at Sentosa was amazing the place is stunning, just walking up to the reception and looking though to the pool and dining areas, WOW…. there was however one major issue however during our stay which took the shine off what was as I say a great experience.

So ill start with the one bad and then get on to the good – theft – during our visit someone removed a i-pad mini from one of the rooms. I suppose its small enough to hide away, however it was not so much the theft but how the hotel dealt with it. Crap happens all over the world, where they dropped the ball was how they tried (did not try) to recover from the issue of staff theft, it took them two/three days to really address the issue but hey have to give them credit they eventually came up with a solution… if they had gotten there day one, we would have been left with the most amazing experience.

So the warning from me is although these are walled villas staff have full access and come in on mass when they clean the rooms, be aware, even if your in the villa by the pool etc you don’t know what’s happening in the rooms.

A area for improvement is around the locks on the villas, in that you cant lock yourself in, as there are two locks on the villas, one from the inside and one from the outside, so if a group go out, and someone stays behind, they cant lock the door, without having to get up and let everyone in, and the keys will not open the door from the outside, and visa versa…. So you could find your self locked in the villa, could be a great joke…
So now the good stuff and there is lots of it,

Food - excellent, breakfasts were better down in the main dining room, rather than being delivered. Room service great as well…

Golf cart transfers, don’t bother, they only go to the security hut, so faster to walk, however get taxis to drop you off to your rooms not reception saves the walk. Security at the main gates appeared at times to be comical, with up to 5 guards

Villa’s as per my pics this place was amazing… relaxing and unwinding, nice touch to have a ipod doc stereo and power by the pool, was missing the tv in the main room, however who cares we did not use the tv the hole time we were there. Free bottled water was a good touch as well.

Internet – free wifi, puts places in NZ and aus to shame

Spa – apparently amazing as well, more than the spa’s around the hotel but I was told by those
that used it well worth it and those I was with preferred the hotel over the cheaper ones out side the complex

Gym – well equipped and clean but then who wants to use a gym on holiday?

The complex itself is a great location right between the main drag and some of the nicer restaurants and clubs, with potato head, W, just down the road

Overall a great place, would highly recommend

Room Tip: i beleive that some of the vills have been done up perhaps check?
  • Stayed: August 2013, traveled with friends
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2  Thank crosscountrykiwi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentosabali, Manager at Peppers Seminyak, responded to this reviewResponded October 22, 2013

Dear crosscountrykiwi

Thank you for taking the time to write a detailed review.

It is unfortunate that you had an incident which was raised to our attention. I do apologise for the inconveniences and time it took, as we do take reports of this nature seriously and conducted the necessary investigation involving the authorities. Happy to hear we eventually resolved this for you.

We appreciate the suggestions made and will be taking them into consideration.

Thank you again and best regards
Sashi
--
Sashi Rajan
Resort Manager

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Reviewed October 8, 2013

We loved our stay at Sentosa Seminyak. Food at the restaurant was fantastic, service was excellent and the villas were modern and well maintained. Location was also great. One suggestion would be to have kids pool toys available to borrow from reception. Overall definately recommend staying here.

Stayed: October 2013, traveled with family
Thank paulene_tavani
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
sentosabali, Manager at Peppers Seminyak, responded to this reviewResponded October 22, 2013

Dear paulene_tavani

Thank for the review and am delighted to hear that you had a great time staying with us. We recently opened Salt tapas restaurant in September so I am happy to hear you enjoyed the whole experience.

I like your suggestion to have kids toys for the pool so I will be looking into this. Thanks!

I look forward to seeing you at Sentosa Seminyak again.

Best regards, Sashi
--
Sashi Rajan
Resort Manager

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Additional Information about Peppers Seminyak

Address: Jl. Pura Telaga Waja, Seminyak 80361, Indonesia (Formerly Peppers Sentosa)
Location: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#3 Business Hotel in Seminyak
#10 Family Hotel in Seminyak
#23 Spa Hotel in Seminyak
#24 Luxury Hotel in Seminyak
#28 Romantic Hotel in Seminyak
Price Range: $336 - $669 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Peppers Seminyak 5*
Number of rooms: 45
Official Description (provided by the hotel):
Peppers Seminyak is conveniently located just 7 kilometres from Denpasar International Airport on the southwest coast of Bali. The area's famous sunsets and golden beaches are within walking distance as are Bali's most popular bars, cafes and restaurants. Spacious and private accommodation ideal for families and intimate groups, allows you the luxury of being self-contained, but with the services and facilities of a Peppers hotel on call 24 hours a day. Each villa has a private swimming pool and open-air living and dining spaces. All are elegantly furnished, opening out to the beautiful tropical gardens and large poolside Bale traditional Balinese pavilion. Peppers Seminyak offers guests tropical gardens, lotus ponds, Bale overlooking the 35 metre rock pool and private swimming pools. ... more   less 
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Also Known As:
Sentosa Private Villas Hotel Seminyak
Sentosa Private Villas And Spa
Peppers Seminyak Bali

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