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“DO NOT STAY HERE”

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The Seminyak Suite Private Villa
Ranked #84 of 144 Hotels in Seminyak
Certificate of Excellence
Sydney, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
“DO NOT STAY HERE”
Reviewed September 20, 2013

Without doubt one of the worst hotel experiences of my life. The room smelt of cigarette smoke (we're non smokers), the villa itself was horribly unclean, the sheets were dirty and the bath had mould in it. Originally booked for 2 nights, left after 14 hours. Wouldn't give refund on 2nd night even after showing the state of the room and the concierge telling me they had at least 1-2 complaints PER WEEK from their guests re: the condition of their room. Would recommend no one ever book here.

Room Tip: Book somewhere else.
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
3 Thank Ross799
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Putu R, Manager at The Seminyak Suite Private Villa, responded to this review, September 23, 2013
Dear Ross799

Thank you for sharing your review following recent stay with us and we believe in your comment would be encouraged us to keep strive for excellent.

Herewith we would like to share that we have tried to do the best straight away by cleaning the villa again and also prepare other villa to freely selected for your convenience. Please be assured that we are committed to ensuring every aspect meet the guest expectation and keep searching for feedback that we are able to objectively review to the facilities and service and also we waive already all the personal bill from spa and food and beverage for the compensation but unfortunately all the actions are not being able to meet your expectation, therefore please accept our sincere apology for the inconvenience that you have experienced during your stay with us.

We do hope that you would allow us the opportunity of welcoming you again so that we can restore your faith in us.

Sincerely
Putu Riana
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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282 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (63)
Date | Rating
  • Arabic first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Japanese first
  • Portuguese first
  • Swedish first
  • Any
English first
Perth, Australia
Level Contributor
18 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed September 13, 2013

Stayed here for 5 days. Good value for money, found a deal on the internet. Nice size pool that received sunlight until 3 in the afternoon. Kitchen, table and cooking facilities are outside under cover.
Had breakfast each morning in the restaurant, not a large choice of hot foods but great choice of everything else, eggs cooked to order.

Staff very helpful, booked all our tours and evening meals at different restaurant's for us and organised taxis.

Security at entrance which also helped you cross the busy road. Lovely gardens and pathways to the villas. Some noise from roosters close by, we were at the end so did not hear.

Location is fantastic, close to many excellent restaurants and a quick walk to the beach. Restaurant's we enjoyed while staying there were GADA GADA, Cocoon and the Pearl Restaurant, a real find.

Had a free 1 hour massage across the road at there larger facility, which was great.

Room was kept cleaned and serviced daily. Did not have a problem with mosquitos.


Would stay here again.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank dunlopdrilling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Putu R, Manager at The Seminyak Suite Private Villa, responded to this review, October 10, 2013
Dear dunlopdrilling

Thank you for sharing great experience following recent stay with us, and we are glad to know our staff were very helpful as well as security guard was very attentive.

Please be assured to this comment will encourage us to keep strive for excellent and also would invite others to come and stay with us. We would have special offer for your next stay with us and we will take the utmost care to ensure you are delighted with an excellent experience.

Sincerely
Putu Riana
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
28 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
Reviewed September 8, 2013

My stay at Seminyak Suite Private Villa was fantastic. The villa comes with huge bath....clean room and most of all a nice cool private pool. The villa was maintain daily with their staff cleaning the bedroom and the pool. Staffs were really friendly...always greeting Hi or Good morning when they see me.

Breakfast was okay. The banana pancake was the highlight for me. Really soft and nice. Location is near to a supermarket, cafes and some shops. 15mins walking distance to the beach. Overall I am satisfy with the stay....and i will go back again. :)

  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Andy RX W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Putu R, Manager at The Seminyak Suite Private Villa, responded to this review, October 9, 2013
Dear Andy RX W

Thank you for sharing fantastic comment with others and we are glad to know that you are satisfied to stay with us.

We will keep inform the staff your fantastic comment and it would encourage them to keep providing an excellent services any time to all of guest. We value very much your comment and it would be great to welcoming and delighting you again with excellent experience and providing the best pancakes for you.

Sincerely
Putu Riana
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed September 4, 2013

From the time we walked into our Villa till the time we left 9 days later we were totally relaxed thanks to the incredibly hard working, courteous and friendly staff. Nothing was too much for them. We were greeted warmly by everyone at every occasion right from the gardeners and pool guys through to the staff who cleaned and serviced our Villa, the staff who attended us at breakfast and the lovely ladies at reception, Putu, Rini and Ari, always smiling and remembering our names. We were made to feel as if we were their only customers deserving of their fullest attention. The Seminyak Suites should feel very proud of their staff and their premises. We stayed in a 3 bedroom Villa and did not feel the need to leave it very often. The food that was provided at breakfast in the restaurant was very good with ample choices. We chose to have 2 evening meals in the Villa which were both very tasty and plentiful. We will definitely be returning at our earliest opportunity.

Room Tip: We had a 3 bedroom Villa and we found the location great and very private.
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  • Stayed August 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
Thank 985debbiep
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Putu R, Manager at The Seminyak Suite Private Villa, responded to this review, September 9, 2013
Dear 985debbiep

Thank you for sharing your incredible stay recently with us and we also very happy to know that our staff were fully attentive and always remember your name for all the time.

We would share it to all of our team and especially to RINI, PUTU and ARI and it will definitely make them very happy and always encourage to provide an excellent services where possible.
Again to thank you so much for your great comment and we are looking forward to welcoming and delighting you again with an excellent experience in the near future.

Sincerely
Putu Riana
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Canberra
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 5, 2013

Fantastic suites, staff and friendly atmosphere. I couldn't speak more highly of the location, the surrounding businesses and even the entertainment. The staff were all happy, smiling, helpful and courteous and even their recommendations were on point.
Their second facility just a 2 minute buggy ride away was superb but it was nice to be in the smaller more peaceful villas.

  • Stayed July 2013, traveled as a couple
    • Value
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    • Cleanliness
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Helpful?
1 Thank KristofferKCannon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Putu R, Manager at The Seminyak Suite Private Villa, responded to this review, August 19, 2013
Dear KristofferKCannon

We highly appreciated to share friendly experience following a recent stay with us, and also we thank you so much to share convenience location where the villa is located near the main street where dining and shopping could be done by a walking distance.

We are assured that you would be back to stay with us again, and you would deserve to get another friendly and excellent experience and special benefit for repeater guest. We are looking forward to welcoming you again in the nearest holiday season.

Sincerely
Putu Riana
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joondalup, Australia
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed August 1, 2013

After hearing good and bad reviews about Bali itself, me and my fiancee were apprehensive about going. However, as soon as the taxi arrived at The Seminyak suite and we were greeted with a drink and towel we felt relaxed and excited for our stay. When we taken to our Villa we were absolutely amazed at how much outside space there was and the villa was immaculate! So peaceful aswell. The staff were exceptional! Could not do enough for you! Even gave us an English adapter as we had forgot to bring one! Cocktails delivered to our villa on request and the staff always used our names when talking to us. Always smiling! The villas are looked after so well, having daily housekeeping, pool is cleaned daily and the gardener was there daily! Our bed was absolutely massive and the bathroom was HUGE! Breakfast was good and they even bring it to your villa which was FAB!
Location wise it was near to alot of shops restaurants and bars and it cost approx $1 to get to the main trip near Seminyak Square. It was our first time in Bali and we cannot wait to book again .After having such an amazing time at The Seminyak Suite we are reluctant to try anywhere else incase it doesnt compare! Defintely would recommend as I have to my friends and work collegues and we will be going back. Thanks The Seminyak Suite

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank SDK88
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Putu R, Manager at The Seminyak Suite Private Villa, responded to this review, August 19, 2013
Dear SDK88

We are proud to know that our villa was a celebrity accommodation and thank you so much to share it with others through this site.

We are also very glad to know that you shared our excellent services from the arrival until departure for such as an excellent and exceptional staff services, breakfast was delightful, cleaning team was good and also convenience location as the villa located just a walking distance to main street where dining, shop and other attractive activities could be done easily.

We would surely looking forward to welcoming you again and we would delight you again with another celebrity services as you would be back to stay with us again in the near future.


Sincerely
Putu Riana
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
14 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 29, 2013

My husband and I have just returned from our stay of eight nights. On arrival we were pleasantly surprised at the tranquility of our own private villa as the location is such a hustling, bustling street of shops, bars and restaurants. The service and staff are second to none; in particular we would like to thank Rini and Iri on Reception and also Mede who cleaned our villa daily. The staff in the breakfast room were friendly and helpful. We had massages at the sister property and found the staff there to be equally accommodating. All in all we had a very comfortable, pleasant and enjoyable stay in an environment of lovely, smiley, happy people.

Room Tip: All villas looked to be of the same layout; we were in 104. Despite the street being so close, the...
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Beverley C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Putu R, Manager at The Seminyak Suite Private Villa, responded to this review, August 6, 2013
Dear Beverley C

We are so glad to know your first time in Bali was wonderful, and thank you so much to share it with others.

We are delighted to learn that you have fully enjoyed your staying with us, found convenience location of our villa close to the main street, and staff services was amazing. We will surely share your wonderful comment to all of the staff, and particularly to the RINI, MADE and staff who served you breakfast in the room. They would be so proud to read your comment and they would be kept eagerly to continuously provide an excellent experiences.

We are pleased to ensure you that it would be our great pleasure to serving and delighting you again with an excellent experience in the near future.


Sincerely
Putu Riana
Resort Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about The Seminyak Suite Private Villa

Property: The Seminyak Suite Private Villa
Address: Jalan Raya Seminyak No 17, Seminyak 80361, Indonesia
Location: Indonesia > Bali > Seminyak
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Spa Swimming Pool
Hotel Style:
#63 Spa Hotel in Seminyak
#67 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): $$
Hotel Class:4.5 star — The Seminyak Suite Private Villa 4.5*
Number of rooms: 17
Official Description (provided by the hotel):
Bali Luxury Private Villas - The Seminyak Suite is composed of 17 tastefully designed private villas in a contemporary style that explores the attributes of Balinese living. Each villa is set within its own personal garden compound, featuring a swimming pool and all necessary home comforts. ... more   less 
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Also Known As:
The Seminyak Suite Private Villa Hotel Seminyak
The Seminyak Suite Private Villa Bali

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