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The Royal Beach Seminyak Bali - MGallery Collection
Ranked #36 of 143 Hotels in Seminyak
Certificate of Excellence
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2,580 reviews from our community

Traveler rating
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (466)
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Sydney
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed December 28, 2013

My husband and I stayed in the Royal Beach Seminyak in the week before Xmas. We had an enjoyable stay, & as other reviewers have noted, the grounds are indeed beautiful, with ponds waterlilies and lush vegetarian. The open foyer in the Balinese style is very attractive. We had a ground floor room with bath & shower over the bath & overlooked a beautiful pond. The marble tiles were a little faded as the hotel was built circa 1992, but one could see that the original fittings were quality ones. One morning there was no water pressure, however we were out for the day, & the water was fixed by the time we returned, and there was a letter of apology and fruit and some chocolates supplied by the management.
The smaller swimming pool was very relaxing.
At the breakfast buffet we found little mistakes such as the pepoer in the salt shaker, but hey this is Indonesia.! On the last afternoon we checked into another hotel also on the beach, before our late flight back to Sydney, and ooh not nearly as nice as the Royal Beach Seminyak. The massage in the spa at R.Beach was divine, (my first massage after many years). All the staff were very pleasant . We hope to return to the Royal Beach soon.( Also confirm that on check in $200.00 deposit on our credit card was requested.)

Room Tip: Maybe upgrade to deluxe room
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  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank arafurapearl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Guest Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, December 30, 2013
Dear Royal guest,


Thank you very much for your kind and lovely review on our hotel through Tripadvisor.

We are delighted to hear that you enjoyed our services and accommodation met your satisfaction. Please accept my sincere apologise for the Incovenince you faced with the water problem that we are currently in the process of enhancing our facilities and we deeply regret that you have experienced the troubles coming with that.
Please be assured that we have placed your comment with the concerned department as our employees are trained daily to deliver the best services and we are glad you could experience and enjoy it especially at the Spa. Being attached to the beach is one of our unique feature and adds to our guest’s experience.

On behalf of the whole team I would like to thank you once again very much for your kind comments and looking forward to the pleasure of welcoming you again in the near future

Kind regards,
Francischa Godellage
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
31 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 31 helpful votes
3 of 5 bubbles Reviewed December 26, 2013

My daughter and I only stayed here one night after a trip to Ubud. The staff were very pleasant, the gardens were beautiful and they serve a lovely choice for the smorgasbord breakfast. I think the room we stayed in which was the superior double room was a little tired and dated looking. The bed was very comfortable with great pillows but the bathroom was looking a little worse for wear. Hotel is in a good location with SOS rooftop bar and Gado Gado restaurant right next door. I normally stay at the Novatel in Nusa Dua and although this hotel is a lot more expensive to stay at I think the Novatel offers far greater value for money.

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kez1955
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Guest Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, January 1, 2014
Dear Royal guest,


Thank you very much for taking the time to review our hotel through Tripadvisor,

It is a pleasure to hear that you enjoyed your stay with us and had a good experience. We are very sorry to hear that you were not satisfied with the bathroom condition as we are currently in the process of enhancing our general facilities coming future and we apologize for the inconvenience caused.
Rest assured that we will raise the standard of our hotel to be part of one of the ACCOR hotels worldwide.

Once again thank you for your constructive comments and suggestions for enhancement
and looking forward in near future to welcome you back in our hotel with better impression.

Kind regards,
Francischa Godellage
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
melbourne
Level Contributor
164 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 107 helpful votes
4 of 5 bubbles Reviewed December 26, 2013 via mobile

This was my second trip here. The service and people are outstanding however there were a no of things that went wrong during our stay . Firstly as stated by a previous reviewer my transfer did not show . I had e mailed hotel and had a confirmation . Luckily I knew from reading on trip adviser to grab a cab and that the hotel would reimburse me. Was given an upgrade to a deluxe room 224 but couldn't sleep as air conditioner was ridiculously loud . Changed room next day to 228 was fine although wooden blinds need fixing . One day there was no water in hotel ...toilet didn't work etc . Once the water was back on our toilet was still not fixed . I don't believe in losing my cool but there were plenty of dusgruntled guests as it seemed showers etc were not working . Guests services were amazing and booked restaurants etc . I will definately return as there are no other hotels for this price on the beach in seminyak

  • Stayed December 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank dani73Melbourne
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Guest Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, January 1, 2014
Dear Royal guest,

Thank you for taking the time to review our hotel through Tripadvisor,

We regret to hear about the state of the accomodation and facilities problem inconvenience your stay at our hotel. Thank you for letting us know that the Air conditioner was on maintenance and very sorry it give you troubles in finding your rest cause of the noise.
Furthermore glad to inform you that we are currently in enhancing our hotel facilities to maintain our standar being part of ACCOR hotel worldwide.
Rest assured that the suggestions and feedback have been passed to the concerned team members to improve our service to a higher level.

Once again thank you very much for sharing your review and we look forward near future to welcome you back to our hotel with the better impression

Kind regards,
Francischa Godellage
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
4 of 5 bubbles Reviewed December 23, 2013 via mobile

This hotel is very nice, super friendly and probably one of the few that has some Bali style left. One thing is a real turn off though, and that is the continuous elevator music. It starts at breakfast, and goes throughout the day. Last year we had excellent Balinese music, this year is a disaster. People don't come to Bali to be demoralised by this funeral music! Please change ASAP.

Stayed December 2013, traveled as a couple
Helpful?
2 Thank Dandyrunnerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Guest Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this review, January 2, 2014
Dear Royal guest,


Thank you for taking the time for your input and suggestions on our hotel through Tripadvisor.

I am sorry to hear that the background song of the lobby and around the hotel area were disturb your comfort and thank you for letting us know about the inconvenience.
Your valuable suggestions have been passed to the concerned department to do the audit cycle for the song balinese to be presented more elegance in the public area.

Once again thank you for your input and we look forward to welcome you back in the near future with the better impression.

Kind regards,
Francischa Godellage
Guest Service Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed December 23, 2013

We stayed in a 2 brm Villa, which was spacious, clean, and comfortable. We were very well looked after by all staff that we interacted with, and will most definitely stay there again. It's in a beautiful location, right on the beach. We found the hotel to be quiet - no traffic noise. The food in the hotel was excellent. Loved every minute of it!

  • Stayed December 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com

Helpful?
1 Thank Sharon A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about The Royal Beach Seminyak Bali - MGallery Collection

Property: The Royal Beach Seminyak Bali - MGallery Collection
Address: Jl. Camplung Tanduk, Seminyak Beach | PO Box 3384, Seminyak 80033, Indonesia (Formerly Sofitel Seminyak Bali)
Phone Number:
Location: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#14 Business Hotel in Seminyak
#17 On the Beach Hotel in Seminyak
#20 Family Hotel in Seminyak
#25 Romantic Hotel in Seminyak
#32 Spa Hotel in Seminyak
#34 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): $$
Hotel Class:5 star — The Royal Beach Seminyak Bali - MGallery Collection 5*
Number of rooms: 142
Official Description (provided by the hotel):
A boutique hotel directly on the Seminyak Beach, surrounded by uniquely designed 4.5 hectares tropical garden. Featuring 128 rooms and 17 private villas, it is within walking distance to Seminyak fine dining restaurants, trendiest bars and luxury shopping. With outstanding modern Balinese architecture, the hotel offers a distinctive and memorable stay wrapped with the warmth of Balinese culture on every stay. ... more   less 
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Also Known As:
The Royal Beach Seminyak Bali Hotel Seminyak
Sofitel Hotel Seminyak Bali
Sofitel Hotel Denpasar
Sofitel Seminyak Bali
Sofitel Bali
Denpasar Sofitel
The Royal Beach Seminyak Bali - MGallery Collection

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