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The Royal Beach Seminyak Bali - MGallery Collection
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Reviews (2,992)
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All reviewsgarden poolgrand deluxe roomhusk restaurantdirect access to the beachmain poolbreakfast buffet isgado gadoan upgradethe general managerwatch the sunsetgreat resortegg stationrelaxing holidayour honeymoongreat poolday bedprivate villa
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Reviewed November 18, 2012

The good: - this was our second stay here and we love the location and think the beach facing property for the price represents great value in Seminyak now. The pool area and grounds are lovely. We especially enjoyed lazing on the beds at the grassed area just behind the beach. The food and drinks from the pool bar were pretty good, especially the pizza.

We had a deluxe room on the second floor. Room is a good size and very comfortable and quiet. The bed is exceptionally comfortable and we slept very well over our 5 night stay.

The bad: - As mentioned previously, the bathrooms. They look very tired and a little grimy. Our shower flooded after 2 minutes use, with dirty soapy water sloshing around the toilet. This was fixed but gives you an idea that the bathrooms do not match the standard of the rest of the hotel. We weren't offered a renovated room, nor did we see any evidence of renovations going on, but if they do fix up the rooms we would consider coming back, otherwise no way.

Breakfast quickly got boring despite a good selection. The hot food was not that great, the coffee terrible (asked for caffe latte which was undrinkable). The pastries definitely the highlight.

The ugly: - surprisingly the staff. Some were great, but we were dissapointed by the reception staff. Trying to get a 2 hour check out extension proved impossible for them. I know late checkouts are difficult to manage, but asking for a check out at 2pm shouldn't be such an issue. When we did check out (at 1pm), I wanted to park my bike near the foyer for 2 minutes while I loaded the wife and luggage into a taxi. The concierge and security guy were so unpleasant and almost agressive about it and were most inflexible, forcing me to park down by the road, walk up, pack the taxi and walk back down again. I just didn't see the need for such treatment and it ensured that we left the hotel with an unpleasant feeling.

A real shame because the hotel is overall not a bad place to stay.

Room Tip: Third floor overlooking the garden pool would be the pick.
  • Stayed: November 2012, traveled as a couple
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2  Thank Maillot-Jaune
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Public Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded November 26, 2012

Dear Royal Guest,

We very much appreciate your comments regarding your stay at the The Royal Beach Seminyak Bali. It is always a pleasure to receive positive feedback.

I have shared your comments with our team and I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

I am sorry that your experience did not meet your expectations, especially on the late checkout and the services, and please allow me to express my sincerest apologies.

At M Gallery, we strive to provide a superior service experience for every customer and therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future. We shall look forward to welcoming you on your return at The Royal Beach Seminyak Bali.

Yours sincerely,

Hendrika Monalisa
Public Relations Manager
The Royal Beach Seminyak Bali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 17, 2012

  • Stayed: October 2012, traveled with family
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
theroyalmanager, Public Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded November 19, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 17, 2012

Stayed here for three nights in a Grande Deluxe room. This hotel has lovely gardens and a wonderful beachfront position. Breakfast is fantastic. There are two pool areas and whilst the beachfront pool is very popular, we preferred the quieter garden pool, still big enough for a few laps each morning and much quieter during the day. The villas looked wonderful! I commend the hotel policy of not allowing people to reserve their daybeds by leaving towels etc on them early in the morning, well done to management!
Now on the down side! The hotel is in the higher price range and therefore guests expect a certain standard of room. Our room number was 177, whilst the room is quite large and the bathroom is marble, the overall finish in this room is fairly ordinary. Sink was coming away from surround and the decor was nothing short of drab, a good shot of color and some art work on the naked walls would make a huge difference and create a much nicer ambience. Perhaps we just got unlucky and were allocated an older room which had not been recently renovated, but for the price the standard of room was a let down. The management need to review this particular room/s( Grande Deluxe) as we believe an update to the decor and presentation is required to warrant the higher price tag asked by the MGallery Collection.

  • Stayed: November 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Thank kidgeeridge
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Public Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded November 18, 2012

Dear Royal Guest,

Thank you for choosing to stay with us at The Royal Beach Seminyak Bali, and I am delighted that you enjoyed our pools, garden and all services.

We are currently working on plans for improvements to the hotel that will address some of the points you have mentioned. Following that, I have immediately reported your comment to the Head of Department concerned for her awareness and further action to prevent any occurrence in the future.

At MGallery our aim is to always exceed our guests’ expectations, and therefore your comment is very essential for us.

I very much hope to have the opportunity to welcome you back shortly, and in this respect please do not hesitate to contact me directly in order that I can personally oversee your arrangements to ensure a wonderful visit.

Thank you for taking the time to write about your stay with us and we shall look forward to welcoming you on your return.

Yours sincerely,

Hendrika Monalisa
Public Relations Manager
The Royal Beach Seminyak Bali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 16, 2012

  • Stayed: November 2012, traveled as a couple
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
theroyalmanager, Public Relations Manager at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded November 18, 2012

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed November 15, 2012

  • Stayed: November 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
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