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All reviewsgarden poolgrand deluxe roomhusk restaurantdirect access to the beachmain poolbreakfast buffet isgado gadoan upgradethe general managerbeautiful resortwatch the sunsetegg stationrelaxing holidayour honeymoongreat poolday bedprivate villa
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Reviewed January 16, 2012

We stayed here for 3 nights before our Uluwatu wedding. We decided to stay somewhere a little more wallet friendly so we could spurlge post wedding with lotsa 5 star luxe.
We were really, really satisfied! We actually emailed after our stay to say how impressed we were with the staff. You could not look in a direction of a staff member without receiving a big smile from them or a "hello!". Fabulous Fabulous staff!
Upon arrival staff actually took a photo of my husband-to-be and I with frangipani lei's (gave to us in a frame when we checked out, cute keepsake!). Was so cute the girl kept taking a picture but turning the camera off (wrong button!) and she would giggle away with embarrassment. Just an example of how sweet the staff were. (and why we love Bali so much!)
She also gave us a call once we had checked into our room and wanted to tell us that they had upgraded us as a treat for our pre wedding but she didnt want to mention it in front of our friends at check in. They also surpised us with a "honeymoon" cake (the first of many in our wedding related hotel stays ... always check the fridge people!!! You dont know what fab things you might find!)
Rooms were fine. Large and had everything we needed. Def could do with a refurb but dont let this stop you from booking. Everything was immaculately cleaned and all working. Bed really comfortable and heaps of space.
Grounds and pool area is why you would book here. Pool is great, deep and has a great pool bar (best mojitos ever!) Breakfast buffet is great. So much to choose from!
Bar at pool is pretty pricey though. Probably only negative. But really you wont spend that much time there with so many other fabulous bars/dining options close by. There are a few restuarants on site and menus looked great, we just had so many things on with others we didnt have a chance to try.
A small gripe ... even by 8am all the pool lounges were "barred" by guests who you wouldn't see all day. This was annoying but you just have to join in and do the same if you want an early morning tanning. Hopefully the hotel will change this with some sort of policy. Dont let this turn you off though. Just move peoples towels chances are they won't know the difference!
We were staying here whilst there was a small earthquake and whilst we were in the Embassy at the time friends back at the hotel said the staff handled the situation very well and calmly.
We used the hotel as somewhere to sleep, have breakfast and a quick swim and get changed basically, and it served its purpose well. We could have easily spent alot more time by the pool or lazing near the beach! Great value hotel, definitely reccommend for all ages and ventures.

Room Tip: Dont expect a view but go outside for that!
  • Stayed: November 2011, traveled as a couple
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1  Thank HolidayGalQld
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Director of Marketing at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded January 17, 2012

Dear HolidayGalQld,

Thank you for taking time to share your experience with us. It is always nice to receive positive feedback and knowing that our guest had a memorable stay with us.

I am sorry for the inconvenience with the pool lounge blocking. We had actually displayed the information that it is not bookable and that our pool attendant will collect any belonging left unattended for more than 30 minutes and keep them safe at the pool counter.

Again, thank you for the kind review and we are looking forward to better serve you in your next stay.

Sincerely,
Ana Dewi Permana
Director of Marketing
The Royal Beach Seminyak Bali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 16, 2012

  • Stayed: January 2012, traveled as a couple
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This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
theroyalmanager, Director of Marketing at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded January 17, 2012

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 15, 2012

Great time we had here, the staff were great and our holiday was brilliant. We were moved to the garden suit and it was shear heaven, Cant thank the manager and her staff enough.
Look forward to our next visit

Room Tip: Delux rooms are beautiful, but if you can afford a villa then go for it.
  • Stayed: January 2012, traveled with family
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2  Thank braveheart6370
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Director of Marketing at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded January 16, 2012

Dear braveheart6370,

We very much appreciate your comments regarding your stay at the The Royal Beach Seminyak Bali. It is always a pleasure to receive positive feedback.

I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Sincerely,
Ana Dewi Permana
Director of Marketing
The Royal Beach Seminyak Bali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 15, 2012

We stayed in a 1 bedroom private villa with private pool and it was heaven!
The staff were always very attentive, always saying hello as you passed by.
The whole hotel was kept clean, with the gardeners constantly sweeping the leaves off the grass.
Close to the shops! and some very good spas!
If i could afford to stay at a villa like this again i would! After staying there I don't think i could go back to a normal hotel room!
I give them a 5 out of 5!

Room Tip: If you have the money go with a private villa! expensive but well worth it
  • Stayed: January 2012, traveled with friends
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Thank justine_hihi
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Marketing Coordinator at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded February 17, 2013

Dear Royal Guest,

It has been a while since you visit us and we would be more than happy to welcome you back to the resort to offer you another memorable moment.
Please visit our website and let yourself be once more enchanted by the charm and soul of Bali in the heart of Seminyak.
http://www.accorhotels.com/gb/hotel-5551-the-royal-beach-seminyak-bali-mgallery-collection/index.shtml

We are looking forward to making your next visit even more pleasant than the previous one.

Sincerely,

Camille Ringeard
Marketing Coordinator
The Royal Beach Seminyak Bali

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Reviewed January 14, 2012

Expensive 4 nights (USD700 per night) with breakfast incl in early Jan12. Booked one bed villa with pool. First night we arived told they were full and put us into a one bed with a broken jacuzzi. Next day (around 14.00) they moved us into a new villa with a great pool but it was right next to main road and at night there was no chance of decents nights to sleep. Room decor old with bits of thatch falling from the roof to the floor regular basis. Room service expensive, slow, cold and average quality. Would we go again - no chance.

Room Tip: Dont take villa 119 its right next to the road
  • Stayed: January 2012, traveled with family
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2  Thank redders_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
theroyalmanager, Director of Marketing at The Royal Beach Seminyak Bali - MGallery Collection, responded to this reviewResponded January 16, 2012

Dear redders_12,

Thank you for taking the time to tell us about your experience at the The Royal Beach Seminyak Bali. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.

At Mgallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.

We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Ana Dewi Permana
Director of Marketing
The Royal Beach Seminyak Bali

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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