Large spacious villa that is designer decorated with enough room to accommodate and entertain a large number of people. It was clean and tidy with really helpful staff who went above and beyond to make our stay welcome. It was the perfect mix of communal and private spaces with a huge gorgeous pool to relax in or next to with a nice book for hours! The best part was the location within walking distance to great shops, eatery's, the beach and even yoga and Pilates studios around the corner! IN ADDITION it was so great to be able to organise services such a beauticians and chefs to come to the villa to do in house luxury treatment. I would recommend this villa which ticks all the right boxes for a group getaway
From start to finish our stay in this villa was abysmal. We had booked to stay for 11 nights, to celebrate my parents 60th. Prior to departure and during the booking process, Errill was extremely accommodating and helpful. This very quickly changed once arriving to the villa and finding how filthy it was kept, in comparison to the very misleading photos - that are a complete misrepresentation to the actual villa.
Things only got worse when we were able to see how bad the property had been maintained in the morning, the pool was unfit for use due to mold in many places, rusting pool lights and the filtration system being switched off to save them electricity. This is completely unacceptable, we paid a great deal to travel to Bali and were unable to use key facilities that we paid for. Once mentioning it to the staff, they started bleaching the tiles to clean them (after telling us mold wouldn't harm them) - it was disgusting. We would not put ourselves or the three infants in there.
Furniture, walls, ceilings and door frames were rotting, along with cigarette burns and some doors were so damaged you couldn't shut them close, as well as leaving gaps for mosquitoes and other insects to freely come in.
The rear garden was completely unusable because it was in a bad state or repair, And the kitchen was atrocious - I have never seen anything so dirty in my life, it made eating there a horrible experience.
But worst of all the basic cleaning was awful. the floor hadn't been swept, the rooms hadn't been dusted - there were cobwebs and dead insects everywhere, And the staff's response onsite was that they would do it straight away. Correct me if I'm wrong but wouldn't you expect the villa to be ready and fit for use PRIOR to us arriving and not AFTER.
Not at one point were we rude to the staff as we appreciated that the owner has taken little effort to maintain this villa. it needs serious work - quick fixes will not suffice. After spending several days of OUR holiday searching for alternative accommodation in peak season, we had heard nothing back from Errill even after expressing our concerns - therefore we had to take it up with Air b'n'b who agreed after proof of photos had been sent to them that this villa was indeed not as advertised and refunded us our money.
The villa is not a cheap nights stay and to expect the bare minimum is only fair, one of Errills initial responses to us before going radio silence was that it's not a 5* (URL HIDDEN). These photos were very obviously taken years ago, the villa is now tired and needs money spent on it to bring it up to standard.
I would deter anybody from staying here, it was one of the most disgusting places I have ever stayed in. The staff were unhelpful and made a lot of excuses for poor effort, we still made an effort to explain it wasn't them we were annoyed at, but the host for falsely advertising. If anyone would like pictures sent and proof of correspondence, please contact me directly and I will send on request.
We visited Villa Kukka in June for our friend 50th. On arrival we were amazed with the warm welcome from the beautiful staff and the funky decor of the Villa The rooms were all individually furnished and I loved the room I had it was so spacious and Plenty of great art work. We visited a number of places in Bali over 14 days and Villa Kukka was the highlight of the trip. The Villa was close to great eaterys, shops & beaches. We enjoyed eating in at the Villa as the staff had organised a chef to come in and cook for us, it was sensationalWe also organised for an afternoon of pampering With massages an nails. Loved that we didn't have to leave the Villa:)
I would definitely recommend Villa Kukka.
We had booked up to stay for 11 nights from 8th of July. My daughters had organised the trip. I total we were 8 adults and three children. We had gone to a lot of expense to organise the trip and were looking forward to the family trip .
On arrival to the villa at night initial reaction was not bad but as we settled in the flaws became very apparent. Honestly I can say it is one of the worst places that we have stayed in. The villa was dirty to start with and had to tell the staff to clean up in the morning. When we asked them to clean up they said they would we starting soon,I would have thought the villa would have been ready for us when we arrived not after we arrived.
Things got worse as we explored the villa in the morning. The pool was unfit for swimming . It had mould in many places including rusting pool lights and they kept on switching of the filtration to save electricity. When pointed out the staff said it's safe for children the mould won't harm them .
The rear garden was completely unusable because it was in a bad state of repair. A lot of the furniture was rotting and door frames to the rooms were rotting.
The bedrooms needed maintenance .. cob webs everywhere and the bathrooms showers were unhygienic . None of the doors to the bedrooms fitted well so mosquitoes and insects could walk right in!!!
Villa could sleep 10 people but only 2 sun loungers which had seen better days.
The main area furniture had seen better days .. cigarette burns and were dirty.
We complained to the owner and were told it's not a 5 star hotel...really ..at £500 a night not cheap.
The photographs were taken years ago and even the staff agreed that the villa was tired looking and needed money spent on it to bring it up to standard . We spent three days looking for alternate accommodation because it was so bad.
I would not recommend this villa to anyone.
Summarising .. it's dirty , in a state of repair ,the staff are not great by Balinese standards and definitely not suitable for children and the pool need a complete makeover and not hygienic for swimming.
We booked Kukka for a birthday weekend and the villa is spendid for the 8 adults we were.
We were very comfortable and we can only recommend a stay, and the villa is very convrniently located too (20min drive from airport or seminyak hot spotd, walkable distance to a Super market)
A few tips:
- laundry was not done as advertised but it was okay
- we kept jumping in and out the pool, the villa ran out of towels
- there are no shower amenities (shower gel, shampoo, toothbrush or paste), please bring your own
A special thanks to Errill and Putrs for looking after us! We had A BLAST
Overall, Villa Kukka is a wonderful place to stay with generously proportioned rooms, good aircon, a huge pool, striking furniture and artwork and multiple living areas. We had a party of 8 adults and 2 kids and it felt like home very quickly. The staff are incredible: attentive and polite yet not obtrusive. I particularly found Widi to be outstanding... always thinking ahead and making sure we got the most out of our holiday. We arranged for pool fences to be erected and these were completed before we arrived, ensuring peace of mind. The location is good and the best of Seminyak is a short cab ride away if not a decent walk. There was also an abundance of great massage/beauty services and excellent coffee within a five minute walk.
There is construction going on next door but it didn't bother us. The only negatives were a stuff up with our arrival transfer (not a great start but the owner was apologetic and provided beer and a massage which eased the stress!) and terrible water pressure in the upstairs showers.
A great place to relax and chill away from the hustle and bustle but with action at your doorstep when you want it :)
Stayed at Villa Kukka for 8 days with 8 girlfriends what a lovely experience it was. The first night we arrived was my birthday they had written a beautiful birthday message on the lawn in flowers which was a lovely surprise. At first we thought it was in the middle of nowhere but as we started to discover in the next few days it was only about a 10min walk to the main road,at night you just have to watch where you are walking. The villa was very comfortable and the staff where exceptional we felt very sad leaving to go and stay at the Ayana in Jimbaran bay we all wished we had stayed at the villa. I would highly recommend staying here and I would certainly stay at villa Kukka again. They where so accomodating and the person you contact was also a pleasure to deal. Thanks again to the gorgeous staff you made our stay so lovely.
|How easy was it to book the property?||How helpful were the directions to the property?|
|How easy was key pickup/access to the property?||Overall condition of the property|
|Bedding & mattresses||Kitchen & utensils|
|Bathroom cleanliness||Other facilities & amenities|
|Friends getaway||Families with young children|