We arrived rather tired after a 15 hours flight from Europe. We heard at the frontdesk that our room ( luxury bungalow) was not ready yet due to late check out of the previous guest. We had to wait 30 minutes. OK, no problem. After 30 minutes we heard from another employee that the bungalow was not available anymore due to technical problems. We had to spend 1 nite in a "superior" room. Another word for standard room. So from the most expensive to the cheapest accommodation. When we asked how we would be compensated the girl said she did not know. To tired to make problems we went to the room. By evening time we heard that the compensation could be a lunch or a dinner. We said that this was not acceptable for us and that we would like to speak to the manager. The manager had a meeting. The next morning we met the manager. Yes, the compensation would be a lunch or a dinner. No, we said, we want the difference in price back. The manager said he had to contact bookings.com. We ourselves immediately contacted the customer service of bookings. They found it absolutely normal that we would be compensated in money. They would contact the manager. When we showed up late afternoon the front desk told us we could get back the difference in money. Why such a fuss for something so normal? Why to fight for your rights? Later I read in the reviews that more people in june had the same problem. Advice to the hotel: do not play tricks with your guests. Problems can always occur. But be fair and compensate your guests immediately in stead of letting them struggle for their rights.
We do not reccommand this hotel.
- Official Description (provided by the hotel):
- Hotel Vila Lumbung is located in Seminyak area, just 15 minutes drive by car from Kuta or Legian and 10 minutes walk to Seminyak Square shopping centre. Set on 15.000 square meters of lush tropical gardens and just 800 meters away from Petitenget Beach, this hotel also close to several famous restaurant and beach club in Seminyak. The hotel features with 36 Superior Rooms and 34 Deluxe Bungalow and this is the perfect place for those who seek a fresh tropical atmosphere. All villas are in the Lumbung style with typical Balinese wooden roofs (sirap) in spacious Balinese rooms. Flooded with natural light, the well-designed rooms with a balcony and DVD player prepared in each room. All of them are fully equipped with individually controlled air-conditioning, in-room safe, minibar, coffee or tea maker facility, bath-up and shower, and free complimentary Wi-Fi access.In addition, an open air restaurant with an adjacent pool bar and 2 level swimming pool with waterfall and cave, tropical island, whirl pool, gazebo and day spa, kids playground, tour desk and recreation room. Luxury and style within a true Balinese atmosphere awaits you at this Bali resort hotel. ... more less
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- Also Known As:
- Resort Vila Lumbung
- Vila Lumbung Hotel
- Hotel Vila Lumbung Bali/Seminyak