I wish this rating system included negative numbers. I stayed at Sandi Agung Villa from 7/4/13 until 24/4/13 and I was disappointed with the service from day one. To start with, we had asked that SAV pick us up at the airport, but they did not come, and we had to get a taxi. The mosquitoes were so bad in the open living-room and kitchen area that after our first evening I literally looked like I had chicken pox. Not long afterwards I found a tick on my pillow. Then our pool became so green that we were told we had to move to another villa. When we moved to the other villa I found two more ticks in the bedding. My friend talked to one of the staff about the bugs, and the conversation went something like this:
Friend: Is it usual for there to be ticks in your villas?
Staff (many of the staff can barely speak English): Yes, ma'am.
Friend: So it is usual for there to be ticks in the beds? like, inside the beds?
Staff: Yes ma'am, yes ma'am.
Friend: Do you have ticks? TICKS!
Staff: Yes ma'am.
Friend: TICKS! Like what dogs have???
Staff: Yes ma'am. Sorry, ma'am, I no understand. Excuse me...
That's about as far as we got with the tick issue. Then there was the problem with our extra bed. We were paying an additional fee each night for an extra twin bed in one of the rooms. Repetitively the staff forgot to make the bed, to bring a towel and toiletries for our extra person, and almost daily had to be reminded to set the table for them for breakfast (even though we pre-ordered breakfast every evening and ordered the same breakfast for the same number of people for 2.5 wks). Not only did they often forget to set the table for enough people, but they often got our order wrong, forgot to bring part of it, and/or brought it late.
On top of all of this, they had the gall to try to over-charge us. SAV offered to give us a tour of Bali. We agreed on a certain route and plan and a certain price. When we tried to pay at the end of our stay they told us that the price was $550 more than what we had agreed on (even though we had actually done less activities than we had originally been offered).
However, our last night was the worst. I will never forget the plague of bugs that we experienced. When we arrived home from a shopping trip on the last night of our stay, the entire outdoors space of the villa was crawling with flying black beetles, and the bugs were squeezing under the doors into our rooms. I have never before seen such a plague of bugs. They filled the air and covered every surface.
I deeply regret that we suffered through there as long as we did.
I would never recommend this villa to anyone, and I will never spend another night here.
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- Also Known As:
- Sandi Agung Villa Bali/Seminyak