We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Review Highlights
Best luxury spa ever!

We went back again the next day! somehow, it's impossible to replicate a balinese massage anywhere... read more

Reviewed 4 weeks ago
Melva C
,
Singapore, Singapore
Amazing luxury spa in Bali

The place is simply amazing , the facilities are high level luxury and the staff really kind and... read more

Reviewed March 31, 2019
Elsa M
,
Rimini, Italy
via mobile
Read all 76 reviews
  
Recommended experiences in and around Seminyak
from $13.80
More Info
from $10.83
More Info
from $73.23
More Info
from $55.00
More Info
Reviews (76)
Filter reviews
76 results
Traveler rating
54
14
4
3
1
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
54
14
4
3
1
Show reviews that mention
All reviews oxygen bar oxygen room iced tea change rooms professional staff great service manicure and pedicure my partner luxury spa treatment therapist hairdryer scent bali mask package
Selected filters
Filter
Updating list...
17 - 22 of 76 reviews
Reviewed June 2, 2017

I got the male 3 hour massage, facial, and scrub

it was great, the room was layout very nice, the massage table felt great, the masseuse was great and attentive

Date of experience: May 2017
Thank Pui Kin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeawardWBali, General Manager at Away Spa at the W Bali Seminyak, responded to this reviewResponded June 8, 2017

Hello Pui Kin Y,

Many thanks for sharing your 5-star feedback. We're glad to hear that you enjoyed your treatment experience at our Away Spa. When you're happy, we're happy - we'll be sure to pass on your kind words to the rest of our talents. We look forward to have you back with us for many more wow treatments.

All the best,
Craig Seaward

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 24, 2017

At my recent trip, staying at The W, we took advantage of the three day special, such great value, and something we could look forward to after our first treatment. Oxygen Bar is our first stop, whilst we sip on yummy cool ginger tea, and await for our therapist. The Away Spa is something special, the smell is fresh, the outlook on your way to the rooms is peaceful, and it isn’t hard to relax, and slip away into a peaceful zen.
We like to enjoy an Espresso Martini after our treatments, in the Chill Bar, this year we spent some time with our bar attendant, who sat with us and told us some history of Bali that we had no idea about.
Check the Bar out, it is a hidden gem

Date of experience: May 2017
1  Thank EmmaWeel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeawardWBali, Manager at Away Spa at the W Bali Seminyak, responded to this reviewResponded May 26, 2017

Hello EmmaWeel,

Many thanks for taking the time to review your experience at Away Spa. We're thrilled to hear that you had a rejuvenating treatment with our professionally trained therapist and enjoyed our famous Espresso Martini afterwards. We look forward to have you back for many more treatments to come.

All the best,
Ni Made Arya Sitiari
Director of Spa & Recreation

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 3, 2017 via mobile

We visited the spa and we booked a treatment after 11pm and it was 25% discount for all in house guests. The treatment was good and very relaxing. A little pricey but good experience.

Date of experience: May 2017
1  Thank RogerH1229
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
CraigSeawardWBali, General Manager at Away Spa at the W Bali Seminyak, responded to this reviewResponded May 4, 2017

Hello Roger,

Thanks for taking the time to review Away Spa. We’re thrilled that you enjoyed your treatment. When you’re happy, we’re happy – and we‘ll be sure to pass along your compliments to our spa talents.

There is no doubt that there are other establishments all over Bali that offer a very different price point to us, but again we do offer a very differentiated experience and also appreciate that there are customers who enjoy what we offer, such as yourself.

We look forward to have you back for your next treatment.

All the best,

Craig Seaward

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 15, 2017 via mobile

We used the Away Spa twice on a recent trip to Bali and both times the massages were amazing! The staff were friendly, lovely and great at their jobs.

We had a combined package with a massage, body scrub and head massage and could not complain!

There is also a sauna and plunge pool which you can use before and after treatments and an oxygen bar which my husband used.

The treatments are more expensive than you would get compared to the places along the street but in my opinion, the Away Spa was worth every cent!

Date of experience: March 2017
Thank esm1981
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Anggraeni, Manager at Away Spa at the W Bali Seminyak, responded to this reviewResponded April 17, 2017

Hello esm1981,

Thank you for the kind words and five star rating. Most of all, thank you for coming back to Away Spa. We are so happy to hear that you enjoyed the treatment and facilities. Our staff is always trying their best to provide the best treatment and we are glad that you acknowledge it.

Hope to see you again soon for your third visit.

Best Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 14, 2017 via mobile

We were really excited to visit the W Away Spa before a dinner reservation. Sadly the spa did not live up to expectations. It felt like the hotel had spent more money on the entrance than on the upkeep of the spa. We had booked a 60min hand and foot massage advertised as "A QUICK FIX FOR THOSE ALWAYS ON THE RUN. A HAND AND FOOT MASSAGE TO DO THE TRICK". The staff were friendly enough but the facilities weren't as clean or slick as I expected for the W. We also had really uncomfortable seats during the treatment, despite asking for extra cushions and trying to readjust myself discreetly a few times during the treatment it was hard to fully relax. We also were disappointed that all that was offered was a 60 min foot massage. Clearly the Away Spa need to rethink offering this treatment entirely, you might have a better experience with a more traditional massage treatment.

Date of experience: April 2017
Thank AussieVG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
D_Anggraeni, Manager at Away Spa at the W Bali Seminyak, responded to this reviewResponded April 16, 2017

Hello AussieVG,

Thank you for sharing your experience with us and please allow me to respond to the concern you have brought to our attention.

I am sorry to hear that your Away Spa experience did not meet the level of expectation that we strive to achieve for our guests. I have personally discussed the issue with our spa team to better understand on what happened and why we failed to deliver the full hand & foot massage experience, as it supposed to be provided to our guests.

Our therapist have misunderstood your request for the massage to focus on the calf and sole and have self-assumed that you wanted the massage to be limited to those areas only. The therapist should have clarified your request and reconfirmed about the hand massage but failed to do so, and we do apologize for the inconvenience that have caused you.

In regards to your feedback on the uncomfortable seats, we will surely take this into consideration for future improvements. The hotel & the spa is 6 years old; we do have an aggressive maintenance and cleaning program throughout the areas, and we are continuously looking at improvement to make sure the guests feel comfortable and enjoy their spa experience.

Again, I do appreciate you raising your concerns so that we can refocus on areas of need and truly hope to welcome you back for an optimum Away Spa experience.

Regards,

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
View more reviews