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“nice hotel with a good location but needs better service”

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Hotel Horison Seminyak
Ranked #60 of 143 Hotels in Seminyak
Los Angeles, California
Level Contributor
74 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
“nice hotel with a good location but needs better service”
3 of 5 bubbles Reviewed May 24, 2013

nice modern hotel. very clean with a TV that has many good channels for you to wind down to at the end of the day. close the beach and good shopping areas. my only complaint is the service wasn't that good. they weren't mean for anything but weren't super professional. when we called down to the reception with a question, they said they would call us back and never did. when we went down to talk to them with the same question and went up to the desk, no one really stepped up to help us at first; the people at the desk just smiled at us, talked amongst themselves until finally someone went up to us.

the bathroom shower is pretty cramped. hard to get in and out of. inside the shower, there is no place to put shampoos or body wash. theres a little area for a bar soap but thats about it so everything has to go on the ground. the hair dryer is inconvenient since theres no 'on/off' button. it goes on by you squeezing the handle which is okay for a few minutes (if even that) but if youre goin to dry your hair (which takes more than a few minutes unless you have super short hair), your hand is going to get tired of constantly pressing down on the handle to keep it on.

oh, we extended our stay for one more night. during that 2nd day we get back to the hotel and our key didnt work. we paid for the extra night but they forgot to update the key.

in conclusion:
1) nice, clean hotel
2) good location
3) decent pool
4) needs a more professional staff (needs more training?)
5) safe
6) cramped bathroom

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mon_petitchou86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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953 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (141)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Swedish first
  • Turkish first
  • Any
English first
Singapore, Singapore
Level Contributor
90 reviews
30 hotel reviews
common_n_hotel_reviews_1bd8 90 helpful votes
5 of 5 bubbles Reviewed May 20, 2013

We picked the Horison Hotel Seminyak due to the competitive prices and convenient location in the middle buzzing Seminyak, but it was the extremely attentive service that really wowed us! Horison is a unique blend of value for money and fabulous service!

Manager Arie helped coordinate rooms for 38 people for our corporate team building retreat, and he and his staff were extremely organized, keeping track of all our reservations. The rooms were brand new, stylishly modern and very clean. I slept very well in the comfortable bed.

Breakfast was decent with cooked to order eggs (my favorite!), ample fruit and an assortment of more western breakfast staples like sausages and baked tomatoes.

Although the hotel is quite new, we had no issues getting taxis to the hotel from other parts of Bali, even from Kuta late at night.

Overall, I would definitely recommend a stay at the Horison! They even let you take photos in traditional Balinese clothing! The staff at the Horison are very proud of Balinese culture and happy to share it with the guests.

  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank IdaFats
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
63 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 56 helpful votes
3 of 5 bubbles Reviewed May 20, 2013

Was recently here for a work offsite. I thought the hotel facilities, quality, cleanliness was value for money and perfect for people not planning on spending a lot of time at the hotel.

Pros:
- Value for money / cheap
- Rooms are clean and spacious
- Includes (basic) breakfast buffet
- Decent location - can walk to beach although you need to taxi to main bars/restaurants
- Small pool and 4 deck loungers
- I found bed comfortable and all cable channels.

Cons:
- Reception staff constantly seemed confused and many of my requests were met with blank stares (maybe it's the NZ accent?)
- No spa - not a major but they advised that they can provide the same services as their (coming soon) spa in the room, so I booked in a few appointments. Effectively this means bringing in ladies from the small neighbourhood massage parlour across the road and adding on a massive premium to the price. They also still screwed up my bookings anyway but when I realised it was the ladies from across the street, I simply cancelled and went elsewhere
- Not my own experience, but a colleague's (and why I only give 3 stars) - when he checked in he was given the room key to the wrong room. Not only the wrong room, but a room which was already occupied. Needless to say the occupant was not impressed, however apparently reception was totally blase... so keep your stuff in the safe!
- Weak shower pressure

Room Tip: Further from the elevators and main thoroughfares as the walls are not very thick!
See more room tips
  • Stayed May 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kiwimeerkat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Singapore, Singapore
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed May 18, 2013 via mobile

We were given a room on the top floor with a balcony. The rooms were clean and spacious and the staff who brought our bags up to the room ensured that everything was in order before leaving the room. The location is great with the beach and main shops being a 10 min walk away but without the crowd and noisy atmosphere.

Only downside would be that you would have to be an early bird to enjoy the breakfast as the food is not replenished quickly. Otherwise, a great and affordable hotel which I would definitely stay at again!

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Andrea_PL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
4 of 5 bubbles Reviewed May 10, 2013

Can't fault our stay at the Horison....had everything we needed, we don't tend to be the sorts of people to hang out at our Hotel, we spend time out and about visiting others and found the staff at Horison very attentive and helpful. Breakfast is a basic buffet but we didnt expect anything more for the price we paid and when we needed help at the front desk they were always accomodating. If you want clean, tidy, simple accomodation this is the place to stay. good central location too...

  • Stayed May 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Flowerpot1970
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level Contributor
92 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
5 of 5 bubbles Reviewed May 10, 2013

Stay for 2 night 4-6 may at twin bed room Horison Seminyak. Quiet location on the heart of Seminyak. Clean and big rooms, good service, nice pool. Only 5mnt by walking to Seminyak beach and bar complex in Double six area. Really enjoy to stay here. Will back again to this hotel in the future.

  • Stayed May 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank fajar248
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Seattle, Washington
1 review
common_n_hotel_reviews_1bd8 4 helpful votes
1 of 5 bubbles Reviewed May 9, 2013

We recently stayed in Horison Hotel Seminyak Bali for 5 nights. We found so many problems during our stay, here's to name a few:
1. We booked the room online and when we found a cheaper rate was listed, we couldn't get an adjustment or an upgrade for the room.
2. We found our room was very dirty. We saw ants coming into the room from the outside hallway.
3. When we asked to have the bed sheet changed, they didn't do it. Instead, they only clean the spotted area on the sheet.
4. We found the hotel room was very noisy. We could hear people talking in the middle of the night and walking by (with trolley) all the time in front of our room.
5. They seem to lack of towels by the swimming pool, especially in the afternoon. We had to wait for clean towels before we could go swimming (Btw, the location is about 5 to 10 min walk to the nearest beach).
6. Finally, when we asked for a band aid, they didn't have any at all. Can you imagine a hotel that doesn't have a first aid kit?
We won't recommend this hotel to anyone.

Room Tip: The room by the pool is not necessarily more quiet and traffic by the elevator is very heavy.
See more room tips
  • Stayed April 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Sabrina G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Horison Seminyak

Property: Hotel Horison Seminyak
Address: Jl. Arjuna (Double Six), Seminyak 80361, Indonesia
Location: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Beach Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#24 On the Beach Hotel in Seminyak
#36 Family Hotel in Seminyak
#44 Romantic Hotel in Seminyak
#52 Luxury Hotel in Seminyak
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Horison Seminyak 4*
Number of rooms: 154
Official Description (provided by the hotel):
Horison Seminyak Bali - The Best Balinese Experience Hotel We offers Balinese experience through choices of in-house activities for your remarkable holiday. At this modern minimalist style resort, guest will be able to get to know the local Balinese culture as there is variety of cultural performances available in the resort, including Balinese dancing lesson and Balinese music called as "Rindik". In-house activities are prepared regularly and occasionally to notify you more about our culture. One and only in Bali, Horison Seminyak offers every guest the opportunity to have a complimentary photograph in Balinese costume and a free beautiful souvenir of Balinese indigenous script for a truly unique memory. Feel the best Balinese experience at Horison Seminyak The newly built hotel with 154 rooms in the most happening area in Bali, Seminyak, is set to cater leisure and business travelers. It is just 5 minutes' walk to our free beach club on the famous Double Six beach with magical sunsets. Soak up the rays during the day on the rooftop sun decks, a perfect viewing platform for those Seminyak sunsets. Within few steps, there are eating options from open air cafes to fine dining as well as famous boutiques, souvenir shops, and bargain centers. In the evenings, some of Bali's best bars and clubs are a stone's throw away. ... more   less 
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Also Known As:
Hotel Horison Seminyak Bali

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