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“Modern luxury villas with 5 star service”
Review of Seminyak Icon

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Seminyak Icon
Ranked #5 of 148 Hotels in Seminyak
Certificate of Excellence
Reviewed October 15, 2012 via mobile

We had a 3 night stay at Seminyak Icon on our first trip to Bali. Our villa was a 1 bed. From the moment we were collected from the airport, until we left to go to Ubud, we were very well looked after. The staff were friendly, polite and seemed genuinely pleased to look after us. I must mention mena at reception who was brilliant, and the chef who we never saw but provided superb food, including the complimentary breakfast. The villas were modern and comfortable and having a private pool was a real treat. We were provided with 6 complimentary canned drinks in our fridge (2 of which were beers!) Each time we left, the room was serviced to the standard we found on arrival. The shuttle service dropped us wherever we wanted to go in the seminyak area. The price per night made it exceptional value for money. We look forward to coming back again! Jill & Arnold

  • Stayed: October 2012
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Thank arnbab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winawan, General Manager at Seminyak Icon, responded to this reviewResponded November 1, 2012

Dear "arnbab"

Thank you very much for the excellent review you have posted for SEMINYAK ICON. It is wonderful to hear you had such an amazing stay and to know that you were very well looked after by our team of dedicated staffs. I am also pleased to know that you enjoyed the beauty of the villa and loved the food that were served. I do hope the experience you had with us will take you back again in the near future on your next Bali visit.

Warmest regards,

Wayan Winawan
Corporate General Manager - KARANIYA EXPERIENCE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed October 13, 2012

So nice in fact that we extended our stay by three more nights and could hardly drag ourselves away from the villa to even explore Seminyak!
All brand spanking new villas with all the mod cons you old need.
I was a little nervous on the drive down to the villas down a backstret with construction work but fear not ...Seminyak Icon is wonderful!
There are several villa resorts on this street, all pretty swanky and all run shuttles in the local area to take you to the beach, restaurants etc with a little bit of notice.
If you've had a look at their website you can see It's a fabulous view to wake up to, and youcan swim from the bedroom to the daybed!
If you're in a 2 or 3 bed villa you have lots of sun loungers ... Our 1 bed villa had a day bed which was welcome shade in the afternoon, and if you remove the top shade which is attached by Velcro you can use it as a large lounger ... Though you may need to be careful not to fall asleep and be left with a stripe across your body!
Breakfast was outstanding, the eggs benedict were wonderful, the juices lovely (morning sunshine is a great way to start the day!) throw in the coffee and the fruit salad and it's a struggle to get through it all.
They had lots of choices for all palettes and were always on time.
Afternoon tea is also included, a lovely little pastry each day and fabulous coffee which are a great touch.
The rooms are spotless, the beds clean and very, very comfy. The bathrooms are the stunning ... Full tub and separate shower, kimonos, slippers and gorgeous smelling toiletries.
On the days we managed to get out of the villa, it was cleaned twice a day!!
The staff are incredibly helpful and polite ... From the security guards who open the car doors when you return, the ever cheerful front desk staff, the cleaners, the ground staff ... All ensure you have a five star experience! They also couldn't be more helpful and Mena in particular speaks fantastic English ... They can and will arrange anything for you, from trips and cars, to restaurant reservations and recommendations on things to do.
Wifi service wasn't the best when we arrived but we didn't mention it to the staff. On day 3 we did mention it, 2 hours later a team of 3 came to change the wifi router and we immediately had perfect signal.
My only concern was the pool ... As others have mentioned it isn't over chlorinated, but I think it may be slightly under chlorinated. My other half got swimmers ear from the pool on our last day (as we didn't swim in the sea it can only have come from here).
However, I'm sure this is something the management will address immediately as they are keen to fix any fault within the day and Wayan Winawan was so keen to hear our thoughts he asked to meet us for a brief chat to give him feedback, though we met him the day before the infection took hold so we couldn't raise our concern.
Attentive service, first class accommodation and food ... I can't see where to fault this place!
The photos do it justice on their website and we negotiated a discounted rate for our stay in low season which made it great value for money!

Room Tip: They're all identical but the bigger villas offer better value and one room in each has a privat...
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  • Stayed: October 2012, traveled as a couple
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Thank corpe
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winawan, General Manager at Seminyak Icon, responded to this reviewResponded November 1, 2012

Dear "Corpe"

I wish to thank you for taking your valued time posting your review of your most recent stay with us. We are very happy to learn that your time with us at SEMINYAK ICON was amazingly relaxing and enjoyable. I am very proud with our team members where they went beyond their way to help our guest make the most of their holidays. I also highly value your constructive feedback on the pool water where it has been promptly addressed by our maintenance team. We look forward to welcoming you back again to this beautiful island of Bali.

Kind regards,

Wayan Winawan
Corporate General Manager - KARANIYA EXPERIENCE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 10, 2012

As previous reviewers have commented, our experience was equally as good. We stayed 8 nights in a one bed room villa, with own pool. The privacy and quietness was amazing, the pool was great , no clorine smells, and cystall clear water. The day bed and living area suits all situations. Great shower, with new razor/ toothbrush etc daily. The air conditioning in the bedroom felt like it needed to be a couple of degrees cooler.The staff are great, friendly, happy and just want to help, couldnt fault them at all. We ate at the restaurant daily for breakfast ( rather than the room) , as we liked the interaction with the staff. The food was again very good, good service, if i could complain the juices could do with more juice and less water. We had 8 bottle of water available daily !!!! plus 8 cans drink complimentary when we arrived.The location for us was great, 5 minute walk to Bali Deli, and through the local walkways 15 minutes to Saminyak square, our closest expresso shop( turn left out of the villas, take the first lane to the left and then left, 5 minutes).If you are into Botique clothing and furniture shops, they are near by.
A story on how good the service is : I bought a day old paper from a motor bike seller for 20000 Rup on the last morning, on leaving the villa to travel by taxi to ubud ( one hour trip) i left the paper on the desk, 3 hours after arriving at our villa in Ubud, a knock on the door, and the paper was delivered !!!! They knew where we were staying in Ubud, because Ronald ( on his suggestion) rang the villa in Ubud asking if they had a free pickup service.
My only complaint: You have 3 keys, front door/living room/bedroom would make it so much easier, especially afer a couple of Bintangs to be on one key.

  • Stayed: October 2012, traveled as a couple
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Thank Anne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winawan, General Manager at Seminyak Icon, responded to this reviewResponded November 1, 2012

Dear "Anne B"

Thank you very much for sharing your holiday experience with SEMINYAK ICON at tripadvisor.com. It is a pleasure to know that you enjoyed your stay very much, made of genuine sincere service from our team members, the beautiful pool villas and the food service. Our location is indeed prime, away from the hustle and bustle of the road and yet within walking distance to restaurants, fashion boutiques and the beach. I highly value your suggestion over the villa's key where i will address within department in the hotel. We very much look forward to welcoming you again.

Warmest regards,

Wayan Winawan
Corporate General Manager - KARANIYA EXPERIENCE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 24, 2012 via mobile

We booked two nights and I write this from our villa that is just too nice, we don't want to leave!!!

The villas are brand new, immaculately clean, shiny and lovely with everything you could want.

The staff are outstanding and very helpful- in fact they have been magically refreshing our room twice daily when we are out, providing new towels and restocking the (free) mini bar as well as lighting mozzie coils and turning the bed down. I was worried (only slightly) that there was nowhere to hang our wet towels but this problem was solved by just replacing them!

We have had breakfast served in our villa from the varied menu (mee goreng to eggs Benedict) with your choice of fresh juice, coffee, fruits and a main. They arrived on time and the food was tasty.

A town car service is also available with the staff happy to take us wherever, whenever and they picked us up from our hotel and will take us to the airport. The staff are all well dressed, the car brand new and the classical music a nice touch.

They have also assisted with dinner reservations and kept in touch via email before we left home.

The villas are exactly as you see on the net with a few nice touches such as robes, plenty of amenities, fresh fruit and the never ending supply of water and the free mini bar. The wifi works throughout the villa.

The location is not in Seminyak 'proper' (as in near the beach, shops and eat street) however is only a few minutes by car or taxi ($2aud) to Seminyak Square, 10 minutes to Sarong restaurant and 10 minutes to Legian Street. Tip, most taxis don't know the hotel so just mention Bali Deli and they will get you home as its at the end of the laneway of the villas.

There are plenty of brand new villas next door with more under construction in the vicinity so I'm sure it won't be long before the area gets busier.

For relaxation, peace and solitude, this is the place. We haven't seen any other guests so have felt like we had the place to ourselves and have enjoyed just relaxing in the quiet. I'm sure it will get busier so book now before the secret gets out and you have to share the driver and the other staff!!!

We wouldn't hesitate to recommend and were so pleased to arrive to a place that not only looked identical to the website but was as good as expected.

  • Stayed: September 2012
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1  Thank miss_gonewest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winawan, General Manager at Seminyak Icon, responded to this reviewResponded October 11, 2012

Dear "miss_gonewest"

We thank you very much for your review. It is our pleasure to read that your stay with us was fabulously enjoyable, from the immaculately clean new pool villa, the tasty food, the wide selection of breakfast and the service level rendered by our team members during your stay. We wish to take this opportunity to inform you that we have just add our number of cars for the free drop off service to the beach and other restaurants while as you have said there are plenty of boutiques and restaurants which just about 5 minutes walk. Once again thank you very much for taking your valued time to write your review. Hope to see you again on your future visit to Bali.

Kind regards,

Wayan Winawan
Corporate General Manager - KARANIYA EXPERIENCE

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Reviewed September 11, 2012

The pictures do give a fair expectation of what the villa would look like. Our experience on arrival wasn't that great, but the exceptional staff made all the difference and more than made up for it. Haven't been to Bali for 3 years, and the level of English in Bali overall has improved dramatically. Way better than Jakarta.

Here are some of my hits & misses from my personal experience

Hits:
The staff - awesome! They remembered our names, know which villa we're from and we're greeted every time we pass the entrance (that includes front desk, F&B, maintenance and security staff) Mena (front desk manager, not sure if i spelt her name correctly) was very friendly and helpful all the time.
Extra service - we wanted to get to the nearest motorbike rental place, and instead, they brought them to us, at appx US$5 per day. Fantastic
Breakfast - a nice selection of breakfast items, from the western eggs in all variations to pastry basket to indonesian breakfast. They are also willing to make minor changes to items you want: eg: fruit salad that you don't want a certain kind of fruit, etc. Oh... and breakfast is pretty substantial too and on time... in fact usually 5-10mins early.
The spa! - wasn't much to look at in terms of ambience, but we tried the 4 hands massage (2 persons working simultaneously on you at the same time) was a solidly fantastic massage! And at a pretty good price too, comparing to down the street Prana Spa (overall a better massage than Prana). You could have the massage in your villa too.
Wifi had a bit of problem, but generally all around the resort you could get Wifi. In fact, within the resort, Wifi was better than 3G
Extra touches - we came back to an night of nicely scattered frangipanis on the bedroom floor, and a flower bath in the tub waiting for me... guess its their way of saying Happy Birthday
The complimentary shuttle service - we only required 2 shuttles - one from villa to a restaurant in pettitinget, and another on check-out from villa to airport. Was a nice touch
Complimentary mini bar - 8 cans of drinks (including 2 beers) + 8 (500ml) bottles of water. More than you would need.
Convenience - Bali Deli was just around the corner, about 5mins walk through unpaved roads which pretty much would have everything you need. Oh. the selection of cheeses there is pretty great.
Lap pool size was pretty good for a small villa. Only complaint is that our daybed only got afternoon sun, and in the morning when we wanted to tan, there wasn't much options available.

Misses:
For a almost brand new property, there are lots of physical aspects that needs to be brushed up on. Scratch marks and uneven paint can already been seen from a month-old property.
Room service menu (not breakfast) was mediocre, and presentation of food was mediocre too
F&B (breakfast) consistency - some days the servings were much larger than other days, but in all, a really substantial breakfast.
Sheets in the room could be of a higher quality (threadcount) but bed and pillows were generally comfortable
Air condition problem - the first villa we checked in to had air-conditioning problems - something you wouldn't expect of a brand new villa
We didn't like the fragrance for the shampoo/shower gel/conditioner/lotion collection. Smelt like javanese massage oils which i wasn't really too keen on, but its just personal preference. Would have preferred it if it smelt more spa like.
Wifi had a little nagging problem for the first night, but they offered options while they got it fixed. Good enough for me.

Overall, a wonderful experience for taking a risk booking a property that hasn't been reviewed yet.
Kudos to all the staff, I would imagine that in a year's time, Seminyak Icon would be full all the time and everything would be seamless and perfect.

  • Stayed: September 2012, traveled as a couple
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1  Thank JazzyJas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winawan, General Manager at Seminyak Icon, responded to this reviewResponded September 24, 2012

Dear "JazzyJaz"

Thank you very much for the high credit you made to our team members that their five stars exceptional service made a difference to your entire stay. I am happy to hear how much you enjoyed your time with us, the villa, your very own private pool, the massage and the in villa breakfast. We highly value your comments and suggestions on some issues. I will immediately liaise with all departments in the hotel and we are committed to resolve each point you made. Please accept our most sincere apologies and our commitment to using your feedback to constantly improve and to enhance the experience for all of our guests. We are happy to inform you that our restaurant and spa are now fully open. Once again thank you very much for your review and we look forward to welcoming you again.

Warmest regards,

Wayan Winawan
Corporate General Manager - KARANIYA EXPERIENCE

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Reviewed September 8, 2012

Into our third day at the Seminyak icon. Very impressed with the villa. It is just as their photos show on their web site. Private villas with own pool, you can swim and sun bake to your hearts content in absolute privacy. Even enjoy a yummy breakfast in your villa. Ideal for honeymooners. Bathrooms huge, each room has its own spacious bathroom with all amenities including daily replenished toothbrush, toothpaste, razor, ect. Outdoor sun lounges with plenty of space around pool. Just loved it and the friendly staff.

Room Tip: Make sure you confirm your pick up from airport a day or two before. All villas are new
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  • Stayed: September 2012, traveled with family
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Thank Bonnie93b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winawan, General Manager at Seminyak Icon, responded to this reviewResponded September 24, 2012

Dear "Bonnie93b"

Thank you for taking the time to share your holiday experience at SEMINYAK ICON on tripadvisor and I am very happy to find that your stay with us was very impressive and to hear you very much enjoyed your time with us. All of our villas jeweled by its own private pool where we believe also present great value and deliver what you possibly expect as a holiday maker. We are excited and truly look forward to welcoming you soon again.

Happy days,

Wayan Winawan
Corporate General Manager - KARANIYA EXPERIENCE

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 25, 2012

This is property was brand newly opened in early/mid August 2012 and exceeded all our expectations... My partner and I recently stayed here in mid August. Everything about the place was superb… from the free transfer from the airport with cold towels and ice cold water; to the ease of in-room check-in; to the personal attention throughout our stay; we were made to feel warmly welcomed.

We were impressed with what we saw on their property's website and of all their professional photos when we booked direct getting a great deal, and as is often the case with a new place we hoped what we saw online was actually a fair representation… let me say it was all that and much more.

Excellent included in-villa breakfasts with a nice selection from the usual traditional Indonesian fare (Nasi Goreng and Mee Goreng etc.) to fresh fruits and yoghurts and great omelettes.

I believe we were the first to stay in our Villa and it was great! Nicely finished with great cross section of materials like local woods and stonework. A nice garden area overlooking the large lap pool (perfect for cooling off) with a large day bed area with comfy cushions. There was a comfortable lounge area next to the kitchen, and the bedroom was tastefully appointed. The bed was uber comfortable with great pillows that opened up onto the pool for a quick midnight dip. Off the bedroom area was a large bathroom with deep bath and separate shower area with lovely local stone. The bedroom had a quiet a/c (as well as the kitchen /lounge area).

The girls at reception were great in helping us book dinners at Sardine (in our opinion the best restaurant in Seminyak), orgabising/providing free shuttles to Seminyak area, as well helping us book a 2 hour spa treatments at the nearby Prana Spa. We also had in-villa massages on our last day and they were even better than those had at Prana!

A great (free) afternoon tea that was different every day was also included.

Just around the corner (literally a 3 minute walk) is Bali Deli with some great French pastries and other supplies if needed.

We highly recommend these new Seminyak Icon Villas and I wouldn't hesitate to to stay there again the next time we return to Bali. Just awesome.

  • Stayed: August 2012, traveled as a couple
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1  Thank sabdesign
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
winawan, General Manager at Seminyak Icon, responded to this reviewResponded September 24, 2012

Dear "sabdesign"

I am delighted to read your review and to know how much you love your recent stay with us, right from the moment you arrive to the service rendered by our team members till the time you depart. It was a true pleasure to have you staying with us on our opening phase and I am delighted to inform you that our restaurant and spa are now fully open which I believe would make your next stay even more exciting. Once again thank you very much for taking the time to post your review and we all look forward to welcoming you again in the future.

Kind regards,

Wayan Winawan
Corporate General Manager - KARANIYA EXPERIENCE

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Seminyak Icon

Address: Jl. Bali Deli, Seminyak 80361, Indonesia
Phone Number:
Location: Indonesia > Bali > Kuta District > Seminyak
Amenities:
Bar / Lounge Beverage Selection Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#5 Spa Hotel in Seminyak
#5 Luxury Hotel in Seminyak
Price Range: $213 - $462 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Seminyak Icon 4*
Number of rooms: 16
Official Description (provided by the hotel):
Celebrating the laid-back vibe and island charm of Bali, SEMINYAK ICON is a stylish all villa retreat designed to anticipate your desires as a modern traveller. Each villa embodies the spirit of tropical living, cocooned within the walls of a Balinese inspired compound featuring a private swimming pool, relaxing daybed facilities, essential home comforts, native greenery and all the personal touches that really count. Strategically located in Seminyak, the villa compounds arranged like a small village where there is a true sense of belonging. SEMINYAK ICON is within easy walking distance to a host of popular restaurants, famous local eatery and fashionable boutiques. Vibrant nightlife venues are just a quick ride away with our complimentary drop-off service, so too is a long stretch of sunset beach for leisure-filled days spent soaking up Bali's carefree surf culture. Hospitality at SEMINYAK ICON is warm and welcoming in a way that is uniquely Balinese. With a friendly team on duty around the clock, nothing is ever too much trouble. SEMINYAK ICON is another exclusive collection of Karaniya Experience. ... more   less 
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