My experience was nothing short of perfect, right from the point of appointment booking with the spa (Lely was the one replying to all my emails. Truly marvel at her speediness!) The reply was always prompt and polite. When I wanted to change the date of my appointment, there was no fuss made. When I had a last minute change in plans on the actual appointment day and wanted to cancel the complimentary transfer from my villa to the spa, they offered to pick me up where I'll be instead (which was at Discovery Mall, Kuta)! This is top-notch service indeed.
The experience in the spa was excellent as well. Was impressed with the relaxing setting with water features and art sculptures upon stepping in.The therapists were professionally good and did not chat amongst themselves during the treatment (unlike how therapists at lower end spas are always guilty of). Loooove the scrub and milk bath from the Natural package! Was scrubbed squeaky clean and indulged in the flower milk bath with my partner. Blissss.
Look no further, Lluvia is the one spa you should visit for excellent service, ambience and treatment, all at a reasonable price!
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