My partner and I spend 7 nights in a classic pool villa at Bali Rich (Scoopon purchase) and from the moment we walked into the foyer, we were greeted with a warm smile and made very welcome, which continued throughout our stay.
Ratna at reception and her fellow staff were terrific and very helpful with any request like restaurant bookings etc and Masri, who organises the many tours and activities in Bali was very knowledgeble, helpful and organised.
From what I saw, the food was also good, if our daily breakfast was anything to go by, great variety and quality.
Our villa was clean, comfortable and everything was in working order, having our own pool was awesome to just cool off at anytime and have the privacy.
For a relaxing, private getaway, this is the place!
A couple of tips: There is a local supermarket 300 meteres away from the front entrance (walk out, turn right) in between the bread shop and Burger King with everything you need at local prices.
The money changer located 20 meters from the rear exit of the complex is reliable, you get a receipt for your purchase and there is no "funny business" MKMore