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Reviewed November 19, 2013 via mobile

We recently chose to stay at the villa's after reading all the good feedback about it on trip advisor.
Unfortunately we did not have such a good time......
First of all let me warn all family's planning a trip to bali that this place is NOT suitable for kids and there are many dangers that need to be addressed. The super slippery tiled floor mixed together with a toddler that has slightly damp feet from getting out of the pool equals an extremely scary first part of a holiday. Once our 18 month old had bounced back from a nasty bump on the head and wasnt showing any signs of a serious injury we decided to go down to the Villas restaurant 'Prana' for dinner. Let me start by saying there is something to be said about being the only customers in a restaurant, so with that in mind we weren't too surprised when our older son was served a rotten green potato that was clearly not fit for human consumption but was still put on a plate. We felt we had no choice but to leave without finishing our meals as the quality might be questionable. So, choosing not to risk food poisoning we thought we would have an early night as we were all feeling extremely tired and negative about our first day. Well they say bad luck comes in 3's and it did. There is nothing better than going to sleep to the sound of scooter after scooter after scooter and not to mention having a flimsy pathetic excuse for a lock on the front door that leaves you feeling like anyone can just walk in. Funnily enough upon putting a dining chair up against the door for some extra security we noticed a mark on the door indicating someone else must of had the same idea as us. So the moral to the story is if your a light sleeper with a fear of someone trying to break in then forget this place because there is zero soundproofing the food is terrible and the security just isn't great. Another disappointment was the villas lack of air conditioning, it only has small split systems in the bedrooms which barely do the job i feel the heat and like to escape to some air con once in awhile. I was definitely a dummy for not noticing what was right in front of me when looking at the villas website and noticing that the whole kitchen and living area space is open. Open to all the elements that is. The heat, the wind, the humidity, insects and wildlife. Lizards and frogs come into the villa on an hourly basis!. One morning much to our horror we were woken by our daughter screaming because a snake had decided it would go into her room! Thank god it wasn't poisonous and the staff came and got it, (by that I mean came in and beat it to death with a mop). That was definately a scare we could of done without!
Then there is Breakfast..... They come to your villa and make it for you as part of your package. Yea the novelty is good but no surprise the food is below average. For those of you mentioning how good the pancakes are i am sorry but I seriously disagree, they are the stodgiest pancakes I've ever tasted! It's bad enough you have to sit in a hot muggy room to eat it but for it to be below average quality makes it that much harder to swallow. The menu gets a little tiresome by the end of a week also, im a typical aussie bloke who likes his eggs and likes them cooked properly. I dont think that is much to ask for and If your going to offer eggs benedict wouldnt you serve fresh home made sauce and not some disgusting stuff out of a packet! Come on, Its not that hard to make!
House keeping is also very inconsistent, sometimes we would come back from a day trip and discover no one had been and all of our dishes from breakfast were still on the table and covered in ants as well! Then there is the charcoal challenge, I mean, the 'in villa BBQ' save your money and go out ITS NOT WORTH IT!! Never in my life have I seen a beautiful lobster so disrespected. I recommend Ku De Ta and Potato Head in Seminyak & Cuca in Jimbaron, you will not be disappointed in those. We also took trip advisors recommendation to use Karsini nanny service, our nanny was very nice and punctual but I feel more effort could of been made to interact or perhaps bring some activities for them to do. I also recommend the Ebien Spa over the road from the Villa's, you can't beat the value over there, the massages are only $6.50AUD for one hour. The Prana spa attached to the Villa's is nice but you can get the same thing over the road far cheaper. The bathroom products are the cheapest of cheap too. They left your skin and hair feeling awful so we had to go and buy other soaps to use. Finally last but not least the wifi was completely useless, it kept dropping out and could only be used in the common area, the minute you went into your bedroom it would turn off.
If your planning a trip to Bali i highly recommend the Intercontinental in Jimbaron. We stayed there for 3 nights prior to visiting The Villa's and we were so sorry we left. The Intercontinental was superb.

  • Stayed: November 2013
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5  Thank Chris W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Villas M, Manager at Impiana Private Villas Seminyak, responded to this reviewResponded November 20, 2013

Dear ChrisW,

It is disappointing to read that your holiday did not meet your expectations. We find a lot of your feedback to be completely out of the ordinary and not a reflection of our record of your stay or of the majority of our guest’s opinions.

Our aim is always for you to have a wonderful holiday experience and whilst Tripadvisor is a great tool for planning holidays, talking to us when you are here is more beneficial so we can solve whatever is not making you happy.

Of course we do acknowledge that villa accommodation is not for everyone and perhaps this was the case for you. Our villas do embrace the Balinese lifestyle combining tropical, outdoor living with modern conveniences.

We pride ourselves on our attention to detail and cleanliness, high level of service and excellent security and it is very unusual to hear that you found these areas lacking.

The Villas Bali Hotel & Spa Team

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Reviewed November 18, 2013

We were a bunch of travel agents and we found The Villa's to be an amazing property too stay at the 3 bedroom villa was just wonderful. Location of the property was fantastic as well within Seminyak. The Pranha spa was just amazing we got a few treatments while staying with the Villa's and would highly recommend it to be done when staying. I have been to Bali alot of times and I will be taking my family next time for sure and will be staying at The Villa's.

  • Stayed: November 2013, traveled with friends
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Thank Feezerr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Villas M, Manager at Impiana Private Villas Seminyak, responded to this reviewResponded November 19, 2013

Dear Feezerr,

Thank you for taking the time to share your holiday experience on Tripadvisor. As a travel agent you must see and experience many lovely places to stay and to hear that you would bring your family for a holiday means so much to us – thank you!

Our 3 bedroom villas are amazing offering plenty of space to relax and unwind yet close enough that you are altogether. Great to read that you also enjoyed our location which is ideal for so many things! We are close enough to everything that makes Bali fantastic yet when you close the door to your villa you are in a private tropical oasis.

Prana Spa is unique and exotic and we are very pleased to hear that you had a chance to enjoy a few treatments here.

Thank you for taking the time to share your experience and we look forward to welcoming you again when you next visit Bali.

The Villas Bali Hotel & Spa Team

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Reviewed November 18, 2013

I recently stayed at the Villa's last week as a work trip as i am a travel agent, I would high recommend these Villa's for couples travelling and also family's. I stayed in the 3 bedroom Villa and they were beautiful, the rooms where very roomy and the bathrooms were massive.
Every morning you have a chief come into the Villa and make the breakfast for you the food was amazing and the staff were very friendly and welcoming.
The bonus at this resort was the Prana Spa it was beautiful and the massages were amazing!!!
As a travel agent i would stay there myself again and would high recommend this Villa to family and couples who a looking for a private getaway.

  • Stayed: November 2013, traveled with family
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Thank Taylah D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Villas M, Manager at Impiana Private Villas Seminyak, responded to this reviewResponded November 19, 2013

Dear Taylah D,

Thank you for taking the time to share your holiday experience and for the wonderful compliment! With so many lovely accommodation options in Bali, there is no higher recommendation than hearing that you would return and highly recommend others to stay with us.

We pride ourselves on our beautiful villas that embrace the Balinese lifestyle, with large swimming pools and lush gardens along with the most helpful and friendly team.

Great to read that you had a chance to experience Prana Spa, which is like no other spa in Bali. Prana blends Middle Eastern decor with amazing treatments and expertly trained therapists – making for an exotic spa experience and we are so glad you loved it!

Thank you again for your recommendation and we look forward to welcoming you and your family when you next visit Bali.

The Villas Bali Hotel & Spa Team

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Reviewed November 12, 2013

I recently stayed at the Villas (Oct13) and thought they were amazing! It is a perfect venue for all occasions; couple, groups of friends (of any age), weddings and any celebrations. With the Prana Spa located at the villas it is definitely a must do whilst you stay here!

I attended on a work trip to view the property with a few others, whilst I was here I kept on imagining myself coming back to stay with friends, partner and how perfect it would be and even if I came with my parents it would be enjoyed. If you wanted to stay in for the day/night you can still have a great time because the facilities are great to entertain with the big private pool, separate villas, lounge and kitchen area.

  • Stayed: October 2013, traveled on business
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Thank Sharne W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Villas M, Manager at Impiana Private Villas Seminyak, responded to this reviewResponded November 14, 2013

Dear Sharne,

Fantastic to hear that you enjoyed your recent stay with us! We agree with you that our villas are perfect for many occasions and we are a popular choice for honeymooners, family holidays, weddings and work events.

Our villas offer the perfect balance of beautiful Balinese architecture complimented by fabulous modern conveniences – just perfect for relaxing and enjoying each other’s company.
Thank you for recommending Prana Spa – it is a must do visit for any stay in Bali. With many treatments on offer, highly trained therapists and an exotic atmosphere you really have the chance to relax and recharge.

Thank you for taking the time to share your experience on Tripadvisor. We do offer great benefits to return guests so please check our website when you are next planning a holiday to Bali.

We look forward to welcoming you again in the future.

The Villas Bali Hotel and Spa Team

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Reviewed November 10, 2013

For the second we arrived staff we're amazing!
First time staying there and I would definitely stay again, the pools were amazing and such a great size, rooms were very clean nothing to fault, free Wifi was a great inclusion and the food options were endless!
Highly recommend the hotel and the Prana Spa also, such an amazing experience and at am amazing price also!

  • Stayed: October 2013, traveled with friends
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Thank Jessica B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
The Villas M, Manager at Impiana Private Villas Seminyak, responded to this reviewResponded November 12, 2013

Dear Jessica,

Fantastic that you loved your holiday and all that we offer at The Villas.

Our Villas are amazing and having your own piece of paradise with space and privacy is wonderful, however the team at The Villas are what make it really special. Nothing is ever too much trouble including tracking down taxis for belongings! They are what make The Villas truly amazing!
Once you have stayed in a Villa it is hard to go back to just a room. We not only offer a beautiful villa but all the facilities associated with a hotel including full housekeeping and turndown service, room service and even a cocktail barman if you want!

Fantastic to read that you had a chance to visit Prana Spa! There is no other spa in Bali like Prana and your experience begins as you step through the door into the exotic!

Thank you for taking the time to share your experience on Tripadvisor and for your recommendation. We look forward to welcoming you back when you next visit Bali. Do check our website for special offers for return guests as a thank you for your loyalty.

The Villas Bali Hotel & Spa Team

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