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Reviewed August 24, 2015

This was our first trip to Asia and a very notable standout of our trip was the people that we encountered at the Oberoi!

From G.M. John Halpin, who greeted us upon our arrival and who, amazingly, hails from a small Massachusetts town only two removed from our own, to Ardinata who, at 35 years, is the longest tenured employee at the Oberoi and who attentively served us breakfast each morning, the staff here is beyond description. Each person who works here, from the G.M. to the interns, clearly conveys a sense of caring and concern about each guest whenever and wherever they are encountered. It, most likely, has to do with what, as Ardinata described it, is a sense of pride and a sense of family among the employees; a culture, if you will, that is carried on from one year to the next, making for a wonderful guest experience.

Beyond the staff, the Oberoi Bali offers a wonderful property where one can relax and ignore the stress of the real world while enjoying the amenities afforded by, what we consider to be, a 5 star resort.

Amazingly, while enjoying the Oberoi, one would never imagine that immediately outside of its gates (and noticeable security), there is the hustle and bustle of a very busy and congested Seminyak.

We found ourselves spending our days here poolside where, when we arrived each morning, we were promptly greeted by a staff member who efficiently made up our chaise lounges with clean towels and who, moments latter returned with a tray containing two bottles of water, two warm towels, sunscreen and water misting spray. There was also a small flag that could be placed upright should we need or desire anything at any time. Truly, the "lap of luxury"! No need to be concerned about leaving the area for hours and returning; lounges were ours for as long as we wanted them.
Each afternoon complimentary sorbets are offered to poolside guests by staff who circulate among the lounges. In addition, at 4 PM, complimentary tea and pastries are offered at the amphitheater adjacent to the pool.

While relaxing on our lounges, we found that there were always staff around which, while never, in any way obtrusive, were there should we want to order a snack or lunch. With over 300 staff and only 74 guest rooms, the staff to guest ratio certainly lends itself to efficient attentiveness.

Beaches in Bali are virtually all public. However, we found that the beach accessed right outside of the Oberoi property (from the pool area) was filled with silky smooth white sand and accessed beautiful Indian Ocean water. Unlike the beaches outside of properties to either side of the Oberoi, there were no umbrellas or chairs/chaises on the beach accessed from the Oberoi; nothing to detract from the natural beauty that nature has provided.

The food at the Oberoi was all terrific. The Nasi Goreng, Bakmi Goreng, Croque Monsieur, Croque Madame, Smoked Tasmanian Salmon delightful Alaskan King Crab Salad Sandwich were all, epicurean delights that, while certainly of ample quantity, inevitably left one wanting more!

The rooms at the Oberoi are referred to as villas. They are quite wonderful and capture the natural beauty of the island and it's culture; adorned with art from the nearby town of Ubud, known for its artists, who work in a variety of mediums. Ours was a lanai room with a bubbling fountain and fish pool outside of our door. In addition to our large and well appointed bedroom, the accommodation included a large bathroom with a roman tub and stall shower that featured a glass wall and door opening into a private atrium. each villa comes equipped with a beach bag, slippers and robe. There is also a safe for guest valuables. Laundry services are available and are very reasonable.

The Oberoi offers two al fresco dining options; a fine dining restaurant requiring reservations and appropriate attire (no shorts or flip flops if you please) and a bar area where a very ample assortment of appetizers and lighter dishes are available.
Food prices at the Oberoi, while certainly higher than what can be found outside of it's gates in Seminyak, were, in our opinion, reasonable given the locale.

Most evenings at the Oberoi seem to offer some sort of entertainment or unique dining experience. As an example, on one of nights there, there was a gourmet buffet served around the amphitheater where the Legong Dance (story) was performed by a renowned group that was brought in from the outside. Both the performance and the food were outstanding and the price for the gourmet buffet dinner and show was, in our opinion, certainly reasonable.

If you are looking a truly wonderful, relaxing experience where you need not leave the resort, this may be the place for you.

  • Stayed: August 2015, traveled as a couple
    • Value
    • Location
    • Service
5  Thank OG1010
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberoi_Bali, General Manager at The Oberoi Bali, responded to this reviewResponded August 31, 2015

Dear OG1010,

Thank you for staying at The Oberoi, Bali and posting a review about your stay on TripAdvisor. It was a real pleasure to meet you and it felt especially nice to welcome people from 'home' as guest here in my second home, The Oberoi, Bali.

Thank you for recognizing people like Ardinata and the overall familt environment we have cultured here. Our Chairman, Mr. PRS Oberoi often conveys to all of us that the hotels are reliant on the people who work here and it is a joy to work within an organization which values employees the same as it does its' guests.

I greatly appreciate you taking time to share your experience with the TripAdvisor audience and I am delighted that your first visit to Asia and The Oberoi, Bali was memorable. Our guest feedback is a source of motivation for us as we try to achieve even higher standards of service and care.

We look forward to welcoming you back to The Oberoi, Bali again one day.

Sincerely,

John Halpin
General Manager
The Oberoi, Bali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2015

Wonderful hotel. While there are a lot of modern hotels in Seminyak area, Oberoi is still our destination where we are in Bali, and that is almost every year in the summer.The Luxury Villa is the best to stay with beautiful garden. The staff are friendly and helpful.

  • Stayed: September 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Floma1223
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberoi_Bali, General Manager at The Oberoi Bali, responded to this reviewResponded August 31, 2015

Dear Floma 1223,

Thank you for again staying with us at The Oberoi, Bali and posting a review about your stay on TripAdvisor.

We greatly appreciate you taking time to share your experience with the TripAdvisor audience and we are delighted that your annual visit with your family was memorable.

We look forward to welcoming you back to The Oberoi, Bali again next summer.

Sincerely,

John Halpin
General Manager
The Oberoi, Bali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2015

An incredible experience from arrival to departure. Everything went smoothly with my pick up from the airport. The moment you drive into the property you feel the aura of the the Magic Bali. The gardens are opulent, mature and peaceful. The property is elegant and the service is exceptional and the staff are more than willing to walk the extra mile for their guests. The rooms are well equipped and spacious. The food is great and the beach is nice.

  • Stayed: September 2014, traveled as a couple
    • Value
    • Sleep Quality
    • Service
2  Thank himanshu0505
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberoi_Bali, General Manager at The Oberoi Bali, responded to this reviewResponded August 31, 2015

Dear himanshu0505,

Thank you for staying at The Oberoi, Bali and posting a review about your stay on TripAdvisor.

We greatly appreciate you taking time to share your experience with the TripAdvisor audience and we are delighted that your visit to The Oberoi, Bali was enjoyable. I am particularly happy to note that you have enjoyed the level of service and the Balinese environment of the resort grounds. Traveller’s feedback is a source of motivation for us as we try to achieve even higher standards of service and care.

We look forward to welcoming you back to The Oberoi, Bali again one day.

Sincerely,

John Halpin
General Manager
The Oberoi, Bali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 20, 2015

Despite a day delayed arrival due to airport closure in view of the ashes of mount Raung we have had an excellent stay. We had 3 very good rooms, close to each other, 2 rooms for the daughters and 1 room for my wife and me. Staff was very helpful in accommodating the rooms and also very helpful with the delayed arrival.
It was a pleasure again to sit/lay on the beach chairs in the beautiful, quiet and well maintained garden facing the sea. Also here staff was very pleasant.
The location of The Oberoi is and remain an excellent spot, close to the shops and restaurant on walking distances.
WIFI is available on the whole area of the hotel, very good.

Room Tip: There rooms near the pool, or quieter rooms in the back or room near to the sea garden. Our preference was near to the sea garden.
  • Stayed: August 2015, traveled with family
    • Location
    • Rooms
    • Service
Thank ericsoselisa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberoi_Bali, General Manager at The Oberoi Bali, responded to this reviewResponded August 31, 2015

Dear ericsoselisa,

Thank you for staying at The Oberoi, Bali and posting a review about your stay on TripAdvisor. I was sorry to read that you had been delayed by the volcanic ash cloud from the eruption of Gunung Raung, however I was pleased by your comment that the team here has been helpful and accommodating with the changes in your itinerary.

We greatly appreciate you taking time to share your experience with the TripAdvisor audience and we are delighted that you enjoyed the gardens, seaside setting and strength of WiFi throughout the resort. . Traveller’s feedback is a source of motivation for us as we try to achieve even higher standards of service and care.

We look forward to welcoming you and your family back to The Oberoi, Bali again one day.

Sincerely,

John Halpin
General Manager
The Oberoi, Bali

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Reviewed August 19, 2015 via mobile

Rooms are quite good with all the required facilities. Staff is cooperative and helpful.. They double as counselors. Overall. Awesome hotel..what more, looking forward for my stay in Dec. Hope to get a great service

Stayed: August 2015, traveled with friends
Thank Mahim G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Oberoi_Bali, General Manager at The Oberoi Bali, responded to this reviewResponded August 31, 2015

Dear Mahim G,

Thank you for staying at The Oberoi, Bali and posting a review about your stay on TripAdvisor.

We greatly appreciate you taking time to share your experience with the TripAdvisor audience and we are delighted that your visit was memorable. I note in your review that your experience was positive and you appreciated the advice from the team. We look forward to welcoming you back in December. Perhaps you would be kind enough to let me know how we could achieve a 5 star ranking from you prior to your next visit.

We look forward to welcoming you back to The Oberoi, Bali again one day.

Assuring you of our best services and attention always,

John Halpin
General Manager
The Oberoi, Bali

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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