We found the staff at the Dipan to be very polite and attentive to our needs.
Everyone made a point of saying hello, and asking us questions about our day.
The pool area and restaurant were very comfortable, particularly sitting by the pool reading a book.
Our room however overlooked a large construction area with many workers making lots of noise.
It was very hard to relax with all the banging, and whenever looking out of the window it attracted the attention of the workers.
We used drinks and snacks from the mini bar in our room, and frequently called for room service.
After paying our bill for all the items we had ordered or used, we were prevented from leaving when our driver picked us up for the airport because we were accused of taking an extra bag of Peanut M&M’s from the mini bar in our room on our departure.
We explained that we had used the M&Ms the previous night which we had payed for on our bill, but it had not been replaced on the next morning’s housekeeping.
No one would make a decision on whether we could leave for the airport, so I payed for the extra M&Ms that we had not used.
This was very embarrassing in front of our friends and other people in the lobby area.
It left us feeling very upset about our stay at your resort, and as a result can’t imagine that we could suggest it to others as a place to stay.
Thank you to your staff for such good service otherwise.
- Official Description (provided by the hotel):
- THE DIPAN RESORT, VILLA AND SPA epitomises fashionable luxury accommodation with acute attention to a design and style yet to be seen on the magical island of Bali. Our philosophy is simple: Anyone who stays with us should feel like a VIP rock star, a fashion icon, a celebrity designer . The Dipan resort, Villa & Spa is the first private villa complex in Bali to incorporate a truly metropolitan chic design aesthetic that blends tastefully with the rich tropical Bali milieu. Our guests can always expect the pleasing comfort of our one of a kind property and unique individual private villas, coupled with services and amenities befitting the most discerning traveller. ... more less
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- Also Known As:
- The Dipan Resort Petitenget Bali/Seminyak