This hotel is fairly new and in a good location in Seminyak, right near Seminyak Square and a short walk to the nearest Minimart. I booked for my boyfriend and I as well as a room for my mum and sister through Booking.com.
My mum and sister had a deluxe room with balcony and a request for non-smoking room. I booked a superior for myself and boyfriend with a smoking room request, although the superior does not have a balcony. I assumed that you could smoke in the superior room (we prefer windows open though), because when I booked with Booking.com they gave you the option of requesting a smoking room in the superior category.
When we arrived my boyfriend and I were told we couldnt smoke in our room because it didnt have a balcony. I was immediately angered and pointed out our booking.com preference for a smoking superior room. They said that we could pay to upgrade to a deluxe room with balcony so we could smoke in our room, but I refused to pay because there was clearly a mistake made with our booking instructions. After getting me wound up and angry from this argument, the concierge spoke to his manager twice and they eventually moved us to a different, albeit inferior room with a balcony. We had a fifth floor room overlooking the pool to begin with and we ended up in a ground floor room with a balcony and view of a wall. The balconies dont even have chairs! They obviously dont cater for people who smoke or like to sit on their balconies. This initial experience ruined my time there, although the concierge was very obliging and polite and all the hotel staff were friendly and sweet. Im not sure if the mistake was the fault of the hotel or Booking.com, but surely the hotel ought to be aware of booking mistakes with their agents?
The first room we had and the one we moved to were comfortable, but both times the bathroom and shower floors were dirty. There was mold, soapscum and previous occupants' body hair on the floors, so I wore thongs while showering in this supposedly 4 star hotel.
There is no free water provided in the rooms only minibar beverages which you have to pay for.
The breakfast buffet was disappointing only because the pastries served were stale and obviously left over from the previous day's breakfast.
The hotel and pool area lacks any beauty or balinese flair, it feels like a concrete jungle.
I hate to write a bad review but after all what is Tripadvisor for except to warn people about wasting their hard earned money on a much anticipated holiday?
The only thing the Sense Hotel has going for it is the wonderful, friendly staff. I know its not their fault and I hate to think that they might cop the blame for things out of their control.
- Official Description (provided by the hotel):
- A Pivot Point to Cloud NineSense Hotel is an idyllic retreat conveniently located in the tourist oasis and prestigious locality of Seminyak, Kuta. This luxury Bali hotel comes with a tropical stylish haven catering the discerning choice of young travelers and professionals. More than just an exquisite sojourn, the Sense Hotel is not only a hotel near beach but also a perfect Xanadu to celebrate life and revitalize the soul. So, if you’re looking for a hotel in Seminyak near beach but offering tranquility and coziness, think no further. Pick out Sense Hotel only.As the name implies, Sense Hotel in Seminyak will bring in ultimate experiences to every single guest as has been perfectly devised to harmonize the human senses with the surrounding environment through a comfortable stay. Modern design architecture shored up by eco-friendly concept pondering the ventilation, energysaving and the ever changing climate has turned out luxurious premises. In essence, it leads to efficiency in maintenance and operation without forfeiting the quality and convenience of this Bali hotel.Our gracious staff and excellent services extended result in a homey atmosphere that every guest looks for. In turn, this Seminyak hotel makes our mission happen, namely creating unforgettable memories that will stay in the heart of our guests long after they leave our elegant properties. Thus, it is worth becoming your preferred hotel in Bali. ... more less
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- Also Known As:
- Sense Hotel Seminyak Bali