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Veronika S

awesome stay

4.0 of 5 bubblesReviewed Aug 24, 2017
this hotel was our second hotel in Bali, we had a lovely stay there, the room was very spacious, comfortable bed, very clean, like the design. rooftop swimming pool was cosy specially during sunset, in great location. overall, lovely stay.
Date of stay: September 2016
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UPaasha S, General Manager at Cross Paasha Bali Seminyak, responded to this review
Responded Aug 31, 2017
Hi Veronika S,

Greetings from U Paasha..

Thank you very much for staying with us and it’s wonderful to hear you had an awesome time. I am very happy there were so many great aspects to your stay and we hope you can visit us again in the near future.

Thanks again for the great review and have a good day.

Daniel
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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Reviews (2,915)
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All reviews rooftop pool great location rooms are huge eat street buffet breakfast busy street central location restaurants and shops definitely stay here again the air conditioning egg station the main street great pool pasha bali gym soap
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Reviewed August 24, 2017 via mobile

We stayed her for a few nights for our anniversary. Hotel is modern (has elevator) and fairly clean for the most part. My only suggestion is for the staff to do a deep cleaning in the bathroom- the shower walls were a bit dirty.

The breakfast buffet was really good. Loved the Indonesian dishes. There were also breakfast pastries- I liked the chocolate croissants. There was also an egg station and you could request how you wanted your eggs which included eggs Benedict. There was a paper for you to mark how you wanted your eggs. Don't forget your coffee!! A lot of choices for coffee- I liked the iced latte. Oh and I loved that you could order breakfast any time anywhere in case you missed the breakfast buffet. It helped save some money from eating out.

The location is perfect- right on Eat Street. It felt very safe to walk in that area with lots of shops and restaurants/bars. Will def stay here again!

Date of stay: August 2017
Trip type: Traveled as a couple
Thank mimi_tea
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UPaasha S, General Manager at Cross Paasha Bali Seminyak, responded to this reviewResponded August 31, 2017

Hi Sltieu,

Greetings from sunny Seminyak.

Thank you very much for staying with us and it’s very humbling to hear your stay was “perfect”. I will be sure to share your wonderful comments regarding our breakfast with Chef and the team during our next meeting and I agree our coffee is fantastic.

I appreciate your suggestion regarding the shower walls. As Bali has very hard water there is unfortunately a residual discoloration that sometimes occurs. I will have our housekeeping team thoroughly check every room and rectify any issues immediately.

Sltieu I am very grateful for your recommendation and we look forward to welcoming you back next time you visit Bali.


Have a great day,

Daniel

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 23, 2017

We enjoyed everything about our stay, room was fantastic and very spacious. The pool and sunbeds were fantastic, we watched the sunset each night. The location made our planning very easy as it was so central.

Date of stay: August 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank GeeWoodyy
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UPaasha S, General Manager at Cross Paasha Bali Seminyak, responded to this reviewResponded August 25, 2017

Hi GeeWoodyy,

Thank you so much for staying with us and I am very happy to hear you had an enjoyable stay with us. It’s wonderful you were able to spend time at the rooftop for sunset as I think we have possibly the best view in Seminyak.

I hope to have the chance to welcome you back next time you are in Bali and thank you again for the great feedback.


Thanks,

Daniel

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 23, 2017

We thoroughly loved our stay at U Paasha...great location close to some fabulous restaurants many of which are favourites as well as proximate to all the major parts of Seminyak.
Great amenities, pool, gym, Alcove Restaurant and the Rooftop Bar with the sunsets make it a "no-brainer' ...very easy stay.
Staff were extremely helpful and courteous...

Date of stay: August 2017
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank 64robs
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UPaasha S, General Manager at Cross Paasha Bali Seminyak, responded to this reviewResponded August 25, 2017

Hi Rob S,

Greetings from U Paasha.

Thanks very much for staying with us and wonderful to hear you enjoyed your time at the hotel. I agree there are so many positives from our location to our pool and indeed sunsets at the rooftop are just spectacular.

Rob S I really appreciate your recommendation and look forward to seeing you back at U Paasha next time you are in Bali.


Have a great day.

Daniel

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Reviewed August 22, 2017

The service level was not expected as the price you pay. We arrived almost 5pm and the room was not ready and we had to wait 30-45 minutes to check in. We request the house keeping to clean/vacuum our room off sands from the beach they didnt clewn the room.

Date of stay: August 2017
  • Trip type: Traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank aidilakbar2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UPaasha S, General Manager at Cross Paasha Bali Seminyak, responded to this reviewResponded August 24, 2017

Hello aidilakbar2017,

Thank you very much for choosing to stay with us and I am very sorry to hear your experience was not satisfactory. At U Paasha we strive to give all of our guests a wonderful experience and it is clear on this occasion we did not meet that expectation.

One of the great things about staying with U Hotels & Resorts is our signature “24- hour use of room”. Whilst this is a wonderful benefit for our guests, unfortunately there are odd occasions when this places operational pressure on the team. I am very sorry that on your day of arrival we had many guests check- out later than anticipated and therefore there was a delay in receiving your room. We endeavor for this to happen as little as possible and will continue to work to ensure we aim for this to the very best of our abilities.

I am also sorry to hear of the issue with sand in your room. I have spoken with both my housekeeping and front office teams to ensure any guest requests are actioned immediately and I am confident we will not have such issues in the future.

Aidilakbar2017 thank you for bringing these matters to my attention and I will make further direct contact via our Guest Satisfaction Survey. I hope you will return to the hotel next time you are in Bali as I am confident we can give you a truly wonderful U experience.

Thank you again and have a good day.


Regards,

Daniel

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Reviewed August 22, 2017 via mobile

We had a lovely twonight stay here, we had a room at the rear of the hotel (furthest away from main road). It has a grand entrance, contemporary Scandinavian style furnishings and hallways of original art for sale. Central location walk to cafe, bars, restaurants basically directly outside, cool rooftop pool and bar. Breakfast was amazing, they will make you a real coffee too!

Date of stay: August 2017
Trip type: Traveled as a couple
Thank Toni F
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
UPaasha S, General Manager at Cross Paasha Bali Seminyak, responded to this reviewResponded August 25, 2017

Hello Toni F,

Thank you so much for choosing to stay with us and for the great review. It’s wonderful to hear so many positive comments and I will be sure to share your feedback regarding breakfast with Chef. Also our coffee is organic single estate coffee grown right here in Bali, we just love it.

I hope next time you have a chance to stay a little longer and we look forward to welcoming you back.


Have a great day.

Daniel

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This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
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