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“bad service and unhelpfull staff”

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Grandmas Plus Hotel Seminyak
Ranked #74 of 148 Hotels in Seminyak
Reviewed June 17, 2013

I booked way ahead of time and as a friend had stayed I requested a room that she stayed in , that was confirmed but on arrival the would not give me that room and gave me a room that was noisy and not what I wanted . I found the room very small and no space apart for a bed , the best thing about this place was the bed was clean and comfortable and the location was good but as for the attitue of staff and general vibe half a star ,

  • Stayed: August 2012, traveled with friends
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Review collected in partnership with this hotel
Thank byronbrumby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 17, 2013

Most people don't go to Bali to spend time in a hotel room. Grandmas is a modest but very decent low cost hotel that lets you spend time and money on other things. Its close to the beach (five minutes leisurely walk) and to shops, clubs etc but in a quiet spot. There were renovations going on when I was there so it can only have improved since then. I was very happy with the room, value for money and really friendly helpful staff. I'd stay there again and recommend it to anyone who isn't looking for 5* standards, but for good standard of accommodation at a very affordable price.

Room Tip: Ask for a room on a higher level away from the street
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  • Stayed: November 2012, traveled with friends
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Review collected in partnership with this hotel
Thank Cathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 16, 2013

Stayed at Grandmas from 29th May till 13 June. Very impressed with how clean and tidy the hotel is. Yes rooms are small but l was only in my room to sleep so it suited me perfectly. There is a TV with lots of channels and all the movie stations are free. If its a rainy day the movie channels would be handy. The bathroom is small also but clean and good enough for $33 aus per night.
The day spa is high quality. For about $10 aus they offer a 90min massage. Its well worth it.
The staff here are excellent and genuine both in the hotel and the restaurant. The restaurant is quite good also. Enjoyed sitting on the chairs at the front watching bali go by, with a few cold beers. Great traditional Balinese food also. Most of my family stayed at Brezzes just across the road. I was able to stay at Grandmas and visit them as its so close. The location of Grandmas is excellent. You have to try the gay bars for a laugh. I am not that way inclined but had a fun night with my family and friends when we all went one night.
The beach is less than 5 min walk and the sunset drinks are a must do on the beach.
So if its a cheap clean and tidy hotel Grandmas in Seminyak is an excellent choice.

Room Tip: Rooms at the back of the hotel on level 3 are the quietest
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  • Stayed: June 2013, traveled solo
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Thank Peter B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandmasHotels B, Public Relations Manager at Grandmas Plus Hotel Seminyak, responded to this reviewResponded June 19, 2013

Hello Peter B,

Your vacation is a wonderful vacation in Bali. Thank you for your review about our hotel in Tripadvisor, We hope you will visit our hotel again in the next vacations plan. Grandmas Hotels has three hotel and our 4th hotel will be opened soon. There are many interesting short distance place from our hotel. Every Grandmas Hotels Locations have different kind of nice places. You can visit our website to all information about it.

We glad for your satisfaction in your wonderful vacation. Enjoy your day and thank you...,


Regrads,

Bintan - Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 12, 2013

Room was quite modern but lack of moving space. it was equipped with queen size bed, a safe deposit box, tv with international channel, small wardrobe and small desk. Overall it was clean but the bathroom doesn't have air ventilation and it had bad smell in shower area. The other minus were poor wifi and only 1 socket available. Breakfast was not included but they have a good restaurant near lobby.

  • Stayed: June 2013, traveled with friends
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Thank juna06
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 10, 2013

When you know you're not going to be in the hotel other than to sleep, you can book cheap hotels. Grandmas is cheap (by western standards) but isn't nasty. The rooms are a little small fresh bed sheets towels etc and the shower is very nice I thought. I have stayed there 3 times now. The staff all remember me and very friendly. The breakfast, which no is not included but is fantastic! Location is just perfect and the spa is really nice and much more reasonably priced for massages etc. Only thing that sucks is the Wifi...

  • Stayed: September 2012, traveled as a couple
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Thank markblackwell
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
GrandmasHotels B, Public Relations Manager at Grandmas Plus Hotel Seminyak, responded to this reviewResponded June 17, 2013

Hello Markblackwell,

Seminyak is a good place for stay in luxury hotel, but we give you a luxury feel in cheap price. We make a priority in clean hotel to provide our guests in Seminyak. Thank you for your opinion on your review in Tripadvisor.

Grandmas Hotels be a better Hotels step by steps because of our costumers review like you. We are really say thank you to you. About the Wi-Fi in Grandmas Hotels Seminyak, It's not sucks again, You can trust me. In 3 month ago until now, we always check and fix our Wi-Fi problem with the better system.
You can prove it again in the next vacations and See you Soon,


Regrads,
Bintan - Public Relations Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 10, 2013

Going there with my wife on our 10 days trip in Bali, the location was superb. 300 meters walk to beach, lots of eating premises nearby. The room was nice, quite small but its excellent if you have lots of agenda in Bali. Perfect hotels for you, if your vacation is loaded with trips and you only need a place to take a nice hot shower and a nice soft and clean bed. The package is not including breakfast, but you can have it in the cafe in the hotel, the menu selection is good you can choose indonesian or english breakfast. One thing i like the best is the hotel have their own spa at the upper level, i recommended you to try the hot stone massage, with the price not more than 15 USD you can have a relaxing massage after a long trip. Try relaxing at the end of your trip with this spa.......its worthed

Stayed: September 2012, traveled as a couple
1  Thank Andika R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 9, 2013

Room was small but its ok as I only use it for sleep. The beach is about five minutes walking, and close to nightlife and shopping. The worst thing about this hotel is the noise and poor wifi. But its worth the price.

Room Tip: Ask for rooms away from the main street and on higher floors
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  • Stayed: June 2013, traveled as a couple
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Thank Mike_Jkt
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grandmas Plus Hotel Seminyak

Address: Jl. Camplung Tanduk 99, Seminyak, Indonesia
Location: Indonesia > Bali > Kuta District > Seminyak
Amenities:
Bar / Lounge Beach Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#5 Best Value Hotel in Seminyak
#26 On the Beach Hotel in Seminyak
#59 Spa Hotel in Seminyak
Price Range: $21 - $46 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Grandmas Plus Hotel Seminyak 3*
Number of rooms: 112
Official Description (provided by the hotel):
Offering quality accommodations in the nightlife, restaurants, beaches district of Bali, Grandmas Hotels Seminyak is a popular pick for both business and leisure travelers. From here, guests can enjoy easy access to all that the lively city has to offer. A well-kempt environment and its proximity to Sorriso, Red Room, La Sal give to this hotel a special charm.Offering hotel guests superior services and a broad range of amenities, Grandmas Hotels Seminyak is committed to ensuring that your stay is as comfortable as possible. While lodging at this wonderful property, guests can enjoy the elevator, Wi-Fi in public areas.Step into one of 114 inviting rooms and escape the stresses of the day with a wide range of amenities such as shower, complimentary bottled water, television LCD/plasma screen, in room safe, non smoking rooms. Besides, the hotel's host of recreational offerings ensures you have plenty to do during your stay. Enjoy unparalleled services and a truly prestigious address at the Grandmas Hotels Seminyak. ... more   less 
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Also Known As:
Grandmas Plus Hotel Seminyak Bali

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