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“Great, but noisy”

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Primera Hotel Seminyak
Ranked #90 of 144 Hotels in Seminyak
Tauranga, New Zealand
1 review
“Great, but noisy”
Reviewed July 31, 2013

4 nights (26/7/2013- 1/8/2013)

If you're not worried about noise at night, this is a great place to stay!

The hotel is modern, clean, with friendly staff, a power shower, great location, fantastic value for money and the best breakfasts (complimentary water bottles each day were a really nice touch).

The only real issue we had was with other guests waking us between 1 and 3 every night.
It was a little disappointing in that although we told the front desk twice about the problem, and even suggested for someone to check the noise during the night, nothing was done. In the end, I had to confront the offenders personally during the night.

It's only for this reason, we rate our stay average.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank AndrewandSarah2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KomangArtana, General Manager at Primera Hotel Seminyak, responded to this review, August 1, 2013
Dear AndrewandSarah,
Thank you for your compliment on our services and facilities. Glad to know that you ejoyed our breakfast and the compliment of 2 daily mineral water each day. In fact, we have our daily sleep concierge to ensure such inconvenient you experienced during the night is handled well, but this time our sleep concierge team failed to perform their role. I have addressed today among the teams to ensure this service is available at all time and ensure better communication among the team is improved.
With kind regards, Komang Artana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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  • Sleep Quality
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  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (162)
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English first
Sydney, New South Wales, Australia
1 review
Reviewed July 30, 2013

This hotel was just what we needed, if you are looking for a nice/standard hotel with no frills and dont want to spend alot of money this is for you.
It is in Seminyak just about 5-8 min walk to the main beach part and a number of bars, restaurants so perfect location.
The hotel is defiantly value for money, clean and the staff are very friendly and helpful.
2 things to note though - ask for a room to the left of the hotel and at the back as on the weekend the bars can be quite loud. And don't order food if in a hurry (but thats pretty standard in bali really)

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Joanna M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KomangArtana, General Manager at Primera Hotel Seminyak, responded to this review, August 1, 2013
Dear Joanna M,
What a nice compliment! Thank you. I am glad that you enjoyed our hotel and our services. My team is looking forward to your next visit.
Best Regards, Komang Artana
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Malang, Indonesia
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 28, 2013

It may be a good hotel for people looking for good bars and restaurants but definitely not for families with your children. A lot of noise at night from people coming from parties so it's not easy to have a good sleep. Towels were often dirty, some staff not very professional. Pool is more like a fish tank. Although rooms are affordable and breakfast is included, children above 5, must pay for breakfast...won't be coming back there for sure...

  • Stayed July 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dwanat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KomangArtana, General Manager at Primera Hotel Seminyak, responded to this review, July 29, 2013
Dear dwanat,

First of all, I would like to thank you for your feedback shared via TripAdvisor. I am most concerned that you have left with such a negative feeling about our hotel relating to some highlighted points like noise, dirty towel and breakfast charges for your kid.
I sincerely regret that we have failed to meet your expectations this time and I did not have the time to meet up, where we can discuss in more positive way.

I would appreciate if you explain further about your comment related to "our unprofessional staff", which may be for us to improve?

I believe that after staying in 3 favehotels by now and have the insights of favehotel concept which is designed for budget traveller, looking for a great price in a great location.

Just for your information, that our room price includes breakfast for 2 pax and additional person or children will be imposed accordingly. For adult will be at RP 60.000 and for children up to 12 years old will be 50% off.

For your future stay, if you need a quieter room, our Tower A at back will be the better option. Our guests who book online or directly to our hotel will get first priority.

Last but not least, I hope that this experience will not deter you to return stay with us or any of the favehotels in the future.

With kind regards,
Komang Artana
General Manager
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Travelers are raving about these Seminyak hotels

Hackensack, New Jersey
Level Contributor
13 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed July 28, 2013

I was hesitant to book this hotel for my stay, however I was proven wrong. The staff are friendly. The hotel room is nice. It is not a villa, but it is a nice hotel room - bed, bathroom, balcony, air conditioning and TV. It is extremely close to town center and Kuta. We took a cab over to Kuta beach and it took maybe 15 minutes to get there. Breakfast is not included in room fee, however it's all you can eat with protein, vegetables and starch options and it's cheap (about $5.50 per person). I would recommend trying to book the room with them directly rather than through a travel site because you'll save some money.

  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank TootsieBanana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KomangArtana, General Manager at Primera Hotel Seminyak, responded to this review, July 28, 2013
Dear Tootsiebanana,

Thanks so much for yoru compliment to our staffs, services and the hotel facilities. Happy customers are our greatest rewards that keep us motivated and want to do so much more!

For guests who book their room without breakfast could join our daily buffet breakfast at RP 60,000 net or as of May this year, aside from our daily breakfast buffet, we introduce our breakfast a la carte with affordable price, ranging from selection of hash brown, sliced cheese, pancakes with syrup, beef bacon, chicken/ beef sausage, bread basket, selection of cereals with milk and selection of juices, which guests can request from our waiter and waitress.

Your recommendation to book direct via our website is much appreciated as we always provide our guests plenty of special deal and promos at guests's best option.

We look forward to your next stay with us and always enjoy our special deal online.

With kind regards,
Komang Artana
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Oslo, Norway
Level Contributor
69 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed July 28, 2013

I just needed a room for one night as I had an early flight out, and found this on hotels.com. It was quite affordable. The room was clean, but a bit "naked" or felt a bit sterile. But it wasn't a big problem, and there was a flat screen tv i the room as well.

Good value for the price I paid

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel

Helpful?
Thank Joffer77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KomangArtana, General Manager at Primera Hotel Seminyak, responded to this review, July 28, 2013
Dear Joffer77,

Thank you to select our hotel for your stay this time in Bali. Though it's short, but we hope that you got the insights about our hotel concepts as a select service hotel for traveller who is looking for a great price in the great location.

We are happy to learn that you enjoyed our facilities and most importantly you got our special deal online, which we always provide for customers who book well in advance and during our special promo. We encourage that you check our website whenever you plan your stay in future and grab the best out of it.

I need to know your statement of "a bit naked or a bit sterille" which we may need to look into it for our benefit.

I hope that this experience will not deter you to return stay with us and most important it has not permanently tarnished your opinion of us. I and my teams are looking forward to be at your service when you revisit Bali, with our warm and heartfelt service awaits you at favehotel Seminyak.

Best Regards,
Komang Artana
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Jakarta, Indonesia
Level Contributor
83 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 59 helpful votes
Reviewed July 27, 2013

Location wise is great, in the middle of seminyak shopping area. Room is small, but it's ok... you get what you pay. Breakfast is also average. Don't expect much if you stay at this hotel, just enjoy the strategic location...

Overall, I'm ok with the hotel and consider back here again

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank yuzajouxa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KomangArtana, General Manager at Primera Hotel Seminyak, responded to this review, July 28, 2013
Dear Yuzayakuza,

We are glad that you enjoyed Seminyak area while you had your holiday in Bali. We hope our hotel could be another compiment to your stay, but this period we failed to meet your expectation for areas you mentioned on your comment. I appreciate your willingness to share your experience at TripAdvisor, as such feedback is paramount to our future improvement both on our services and facilities.

This hotel is designed for the budget traveler, looking for a great price and a great select service hotel in the best location on the island.

Thank you for your note about our Breakfast and for your information, our kitchen team prepare daily buffet breakfast, ranging from Indonesian to western food variety, mixed of salad, bread and white toast with home made jam, fruit, omelette corner, orange juice, coffee and tea at our Lime restaurant.

In addition, to anticipate guest's request on having breakfast upgrade, we provide breakfast a la carte with affordable price that guest can request easily to our waiter or waitress. The choices are like hash brown, sliced cheese, pancakes with syrup, beef bacon, chicken or beef sausage, bread basket, selection of cereals with milk and selection of juices.

I hope that your first stay experience with us will not deter you to return stay if you are visiting Bali in future as we continuously value our guests' feedback for improvement.

Best Regards,
Komang Artana
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed July 27, 2013

I would never ever stay in this hotel again. I asked for a room at the back to cut back on noise only to have the rowdiest Aussies yahooing in the corridors until 5 am. So the next morning I asked the duty manager if I could pay a extra night and then get a refund for the remaining three as this was way to loud for me. He was fantastic and offered a upgrade at minimal cost to a room with balcony. Peoples noise was great there but the bar noise went on until all hours of the morning. The staff was lovely, the rooms OK but if you value a bit of peace and quiet after a busy day shopping def not the place to stay. A fridge would be a great thing to have.

  • Stayed July 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Puzzerli
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KomangArtana, General Manager at Primera Hotel Seminyak, responded to this review, July 28, 2013
Dear Puzzerli,

Thank you very much for taking the time to post your review on Trip Advisor. I am most concerned that you have left with such a negative feeling about our hotel relating to inconvenience noise you experience during your stay and I sincerely regret that we have failed to meet your expectations. Such feedback does encourages us to always look into improvement and we keep on improving to minimize this inconveniences.

Just for your information that this hotel is designed for the budget traveler, looking for a great price in a great location. We have our junior suite rooms, with larger room, equipped with fridge, a sofa and if you wish to enjoy the facilities for your next stay, please enjoy our special offer via our website by booking online via our website.

I hope this experience will not deter you to return stay with us. Our next experience at favehotel Seminyak always awaits you for your next stay when you visit Bali.

Best regards,
Komang Artana
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Primera Hotel Seminyak

Property: Primera Hotel Seminyak
Address: Jl. Abimanyu (Dhyana Pura) no. 9A, Seminyak 80361, Indonesia (Formerly favehotel Seminyak)
Location: Indonesia > Bali > Seminyak
Amenities:
Bar / Lounge Free Parking Restaurant Room Service Spa Suites Swimming Pool
Hotel Style:
#5 Best Value Hotel in Seminyak
#66 Spa Hotel in Seminyak
Price Range (Based on Average Rates): $
Hotel Class:3 star — Primera Hotel Seminyak 3*
Number of rooms: 251
Official Description (provided by the hotel):
The new Primera Hotel Seminyak (formerly known as favehotel Seminyak) is located in the heart of fashionable Seminyak and is ideal for visitors to Bali looking for a great select service hotel in the best location on the island.The super clean and functional rooms offer amenities, also feature 'easy to use' electronic security key card systems and in-room safes. ... more   less 
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Also Known As:
Primera Hotel Seminyak Bali

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