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“Great value for money.”
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165 reviews
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Overview
Villa -
5 Bedrooms, 4 Bathrooms, Sleeps 13
Seminyak, Kuta District, Bali

Reviews from our community

Excellent - based on 165 reviews
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Reviews from our community

Date | Rating
  • English first
  • Any
English first
English first
Any
English first
Sapet
1 review
“Great value for money.”
Reviewed October 26, 2014 for a stay in October 2014

The villa was fantastic, very spacious , clean and comfortable . Staff were amazing!!!! Only downfall was the water pressure in bedroom downstairs . Location excellent right in the heart of seminyak shopping strip. I would stay there again.

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Perth
Reviewed October 11, 2014 for a stay in October 2014

How easy was it to book the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: Everything
Liked least: Leaving
Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Families with young children
Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Binna
Gatlinburg, Tennessee
Level 2 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great Villa for a Family Holiday!”
Reviewed September 1, 2014 for a stay in August 2014

Villa Castilla was perfect for a family group. My husband and I had the downstairs room - what we called the grandparents retreat!. My son, his wife and 3 children shared 2 upstairs bedrooms, and my daughter and her husband the other. With 3 bathrooms, and an extra toilet, this worked really well. The pool was fenced which was a vital requirement for us, and there was a stair gate at the top and bottom. The staff were fantastic, and couldn't do enough for us, even helping with the children when needed. We had meals cooked if we wanted, or could walk to restaurants. The shops were close by, but the villa was quiet as it was set back from the road. If you go with kids, visit the bird park! I can't think of any negatives to add to this.

How easy was it to book the property? How easy was key pickup/access to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: The outdoor area with pool and grass for children's games and relaxing in the shade.
Liked least: Going home
Traveling group: Extended Family
Your age range 65+
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
TheSecond...
New York City, New York
Level 4 Contributor
27 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
“Exceptional value and service for families”
Reviewed August 28, 2014 for a stay in August 2014

Villa Castilla is a spacious and functional villa with plenty of room for an extended family. The location is excellent, just a short walk from many quality restaurants. The pool, outdoor lounges and shaded garden were huge hits with our group (ranging from grandparents to toddlers). But it is the staff that really make this an exceptional choice for holiday accommodation. Ibu Ani (housekeeper) and Pak Darna (driver) were hard-working, knowledgable, flexible and so very kind. The children loved them both and they made our stay a truly relaxing experience. With a permanent pool fence and baby gates for the stairs, I would highly recommend this villa for families traveling with children.

Traveling group: Extended Family
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S
Melbourne, Australia
1 review
“Perfect Location”
Reviewed July 23, 2014 for a stay in June 2014

I stayed with a group of 9 people for 2 weeks beginning 25th June 2014. This villa was great and comfortable.The driver Darna was a wealth of knowledge and made our stay even better. Ani and her housekeeping team made everyting so easy for us.
The location is fantastic, right in the heart of Seminyak but with private driveway.
HIGHLY RECOMMEND.

How easy was it to book the property? How helpful were the directions to the property?
How easy was key pickup/access to the property? Overall condition of the property
Bedding & mattresses Kitchen & utensils
Bathroom cleanliness Other facilities & amenities
Service
Liked best: The location, the driver and the housekeeping staff.
Traveling group: Extended Family
Your age range 50-64
Would you recommend this hotel to a friend?   Yes.
Recommended for:
Friends getaway Older travelers
Families with young children Large groups
  • Was the property as advertised?
  • Would you recommend the location of this property?
  • Was it a good value for the price paid?
  • Did the property offer wi-fi/internet access?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ruthiewar...
Perth, Australia
1 review
“Fantastic stay, lovely staff in great location.”
Reviewed June 24, 2014 for a stay in June 2014

I stayed with a group of 8 friends the week beginning 9th June 2014. This villa was perfect
From the process of booking with Susan,the handling of any queries with Sindu, our lovely Driver Putu and Ani and her housekeeping team, everybody involved was fantastic.
Cant beat the location, right in the heart of Seminyak but with private driveway, no road noise.
All in all a wonderful trip, I will be returning to stay at Villa Castilla. HIGHLY RECOMMEND.

:-)

Value Rooms
Location Cleanliness
Service
Would you recommend this hotel to a friend?   Yes.
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AussieB3a...
Hong Kong
Level 4 Contributor
21 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“Great location, but ...”
Reviewed June 12, 2014 for a stay in May 2014
2
people found this review helpful

There is no denying the location is perfect ... when you can find it. No signs, 2 hours of taxi driving around neighbourhood. Phone numbers on website, facebook etc were wrong, calls, texts and emails to Australia were unanswered. The piece de resistance was the reaction of the owner who chose to ignore the issue and not reply to emails.
The driver and house keeper were fabulous, friendly and accommodating. The venue is tired, in need of some work. And don't be misled, the 5th bedroom means you lose the only common room with a television. As for sleeping 9+, it would make the space very tight.
Love the staff, love the proximity to the activities - the rest can be worked on

How easy was it to book the property? How helpful were the directions to the property?
Overall condition of the property Bedding & mattresses
Kitchen & utensils Bathroom cleanliness
Other facilities & amenities Service
Liked best: Location and staff
Liked least: internet not available all through, property is tired
Traveling group: Friends
Would you recommend this hotel to a friend?   Yes.
  • Would you recommend the location of this property?
  • Was your security deposit returned on time?
Was this review helpful? Yes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Management Response
Jun 12, 2014
Thank you very much for your review. I am glad you found the location perfect, the driver and housekeeper “fabulous, friendly and accommodating”. I am so pleased that you loved the staff.

I am sorry that some of your party had trouble finding the villa. We offered all members of your group complimentary transfers, and others in your group were transported to the villa in air-conditioned comfort, by the driver you love, with frangipani leis and cool water. However you Ilona decided not to use this service. In three emails to your group coordinator during the reservation process we provided detailed address information and the Villa Manager’s contact telephone number. The contact telephone number was not called by you for assistance at any point during the time you were lost. The villa’s house number is clearly displayed in 40cm-high numbers on the front gate in the main street. You obviously did not have the information and contact details for your villa check-in that we provided prior. I feel we have been unfairly blamed for an obvious lack of communication within the group.

Nonetheless, on becoming aware of the plight of the lost guests, we acted immediately so that you were brought to the villa. Eight emails were exchanged with you on this day alone, one of which was an email of apology that we sent immediately. The reply we received from you was ill-mannered, bad-tempered and frankly a poor reflection on the sender. We have a policy of not replying to emails containing any level of rudeness. Every other email was answered – including 41 emails exchanged with your group coordinator to perfectly plan, execute and finalise every aspect of the stay.

As can be seen from many reviewer posts, all of us at Villa Castilla (and I in particular) take pride in executing detailed guest itineraries with multiple arrivals exactly as per the wishes of our guests. I regret that you did not allow us the opportunity to provide your transfer. I also regret that you were not privy to all of the villa location and contact information we provided to your group coordinator. This led to your difficult arrival, which unduly tainted your entire ten night stay. Your slightly misleading description of events on your arrival day, and your overall rating, is difficult to understand for the five staff who worked tirelessly at all hours during your stay to provide you with the first-rate service you received and wrote about.

The Villa Castilla Team
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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