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“very disappointed”

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Ivory Resort Seminyak
Ranked #77 of 147 Hotels in Seminyak
Certificate of Excellence
Reviewed August 4, 2013

It was our first time here, we are RVC Timeshare Members, and was looking forward to our stay.
Firstly, I don't think it can be called a resort. You get a room, a pool, and can go for massages. No lazing by the pool ordering lunch and drinks, no dining at the Hotel restaurants, bar etc. You must leave hotel for all of this, unless you don't eat. There are restaurants & bars close by but it is a very busy street and there are no footpaths. We stayed the previous 5 nights at the White
rose Hotel, that is a resort. If you wanted a lazy day, not leave the hotel, then you didn't, it was all
there. The room, 211, was nice but the bathroom could do with a makeover - grouting, etc. Lots of mosquitoes. Secondly, but more importantly, I had a $10 note go missing out of my wallet, a snack bar out of fridge was taken, we don't eat hotel snacks, we buy our own, we had to pay ofcourse, and the night before leaving, i packed our suitcases and my handbag, placing my mobile phone inside into the phone pocket. The morning of checkout we proceeded up to the reception and all our luggage, carry on, and my handbag was brought up by three porters? to us. We were collected by our driver and proceeded to the airport. On arriving I went into my handbag to turn off my phone before the flight to find that my phone was gone, I was very shocked and disappointed, we have never had any reason to mistrust hotel staff, because nothing like this has happenend to us before, and we go to Bali at least twice a year. On arriving home and unpacking a small cosmetic bag that i received with a purchase of Calvin Klein perfume at Perth airport, which was empty, it didn't contain anything, was also gone. Too many things missing to just be a coincidence. It takes the shine off the holiday, it makes you less trustful, and I don't like that, because we love our time in Bali and the people. So, we would recommend that if you want the lazy days around the pool enjoying all that a resort offers, this is not the one for you. Plus, it is a long way out.

  • Stayed: July 2013, traveled as a couple
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2  Thank Lorraine58o
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivory R, Manager at Ivory Resort Seminyak, responded to this reviewResponded August 7, 2013

Dear Lorraine58o,

Warm Greeting from Ivory Resort Seminyak Bali

After I have read your comment in Tripadvisor and also your direct email to us .
We did investigation to the staff who related to this cases and including recheck our CCTV ( Camera ) record.

the detail is as follow :
- For room comment , actually starting 1st July we do improving all the room qualities including your complaint , Now it already done 85% and the others still on process.

- For the Kit Kat in Mini Bar that have been charged to you : Our House Keeping Staff always put everything that should put in Mini Bar , the next day if 1 of them decrease it's mean it have been consume by the guest . As we didn't anything from Mini Bar.

- For $ 10 took from your wallet . We have safety box in the room so everything value including wallet should be put in the safety box. and even though when they brought the luggage into lobby they didn't take your money.

- For the Camera or anything that have been lost from your hand bag. : when the the staff took your luggage in the room ( that you said 3 porter ) 1 man of them is our House Keeping Supervisor ( the man that was given the black bag ) . He followed 2 the others staff that brought your luggage into Lobby . according him they didn't take anything from your luggage or from your hand bag. ( we also saw in CCTV record that they didn't anything from your luggage or your handbag.
When in the Lobby I saw that your husband had open your handbag and took something (on CCTV ) after that your driver came . and then My staff helped you to bought the luggage into the car . after all luggage had been token , it CCTV shown " nothing left in our Lobby .

From the above chronologies mean " that all things that had lost was not lost in Ivory Seminyak Area. " . may be lost the other place . it can be in the car or may be in Airport .

It is all.

Thank you very much for your attention and understanding

Best Regards,

Redianis
Operation Manager

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199 - 205 of 334 reviews

Reviewed August 4, 2013

Book over the internet, having never stayed here before and was pleasantly surprised. Beautifully furnished, quiet, exclusive, boutique resort. Free shuttle to Seminyak Square, the hub of Seminyak. Negative was that you had to cross a road to go to breakfast, but worth it.

Room Tip: They have 2 bedroom villas for families.
  • Stayed: July 2013, traveled with family
    • Value
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Thank Michellecorrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivory R, Manager at Ivory Resort Seminyak, responded to this reviewResponded August 5, 2013

Dear Michelle and Correy, ( Michellecorrey)

Thank you very much for your generous comments about the Ivory Resort .
Our staff and myself would be very happy to welcome you again in Ivory Resort .


Best regards

Anis Redianis
( Operational Manager )

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Reviewed July 30, 2013

If you're looking for a conveniently located hotel with great service that's within walking distance of all Seminyak's shopping, restaurants and beaches - this is the spot. They're also great at putting together field trips (Check out the Gili Islands) and arranging wonderful drivers (ask for Yudha) to take you on day trips around the island. The pool is lovely - get there early if you want a spot in the sun. The rooms are spacious and the patios are great to hang out, drink wine, exercise or have your morning coffee. Overall it's a great place for the price, especially in one of Bali's most celebrated neighborhoods.

  • Stayed: July 2013, traveled with friends
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2  Thank Bobby B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivory R, Manager at Ivory Resort Seminyak, responded to this reviewResponded August 2, 2013

Dear Mr Bobby,

I'm very pleased to learn that you have enjoyed your stay an Ivory Resort & Spa.
The location, the tranquility, the pool, the Balinese touch in our rooms and friendly staff makes all the difference.
Commenting on your observation about the pool chairs,we have already added more chairs at the pool area,so no need to come early~ everybody gets the spot.
I sincerely hope that you will be visiting us soon,maybe with your extended family or friends.
Don't hesitate to drop us a note to sm@ivoryseminyak.com,if you need any assistance.

Best Regards

Mrs.Anis Redianis
( Operational Manager )

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Reviewed July 24, 2013

The Ivory Resort was great value for money. We stayed there for 10 nights and ate locally. You can easily walk to restaurants and the beach and the hotel dropped us off at Seminyak Square when we wanted to go into town. Being a little out of town you don't get hassled to buy much so it is far more relaxing than when we stayed at Legion and Kuta in the past. Nice pool, quiet at night and all on one level. Rooms are clean and spacious and the staff fantastic. Ate breakfast at Honeybees over the road-cheap and good.

  • Stayed: July 2013, traveled as a couple
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1  Thank kel7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivory R, Manager at Ivory Resort Seminyak, responded to this reviewResponded August 2, 2013

Dear Sir/Madam ( kel7)

Thank you very much for your positive review about Ivory.
I'm very happy to learn that you enjoyed your stay and sincerely hope that you will visit us again soon. We are considering to have some changes on the breakfast, so the guests don't have to cross the street.
Thank you one again for staying with us and look forward to welcome you again.

Best Regards,

Mrs.Anis Redianis
( Operational Manager )

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Reviewed July 5, 2013 via mobile

I have already written a review about this place and this is my second. To keep story short, I have slept in two rooms and both smelled bad, sewage and humity have destroyed Ivory resort. I can't believe that only in 2 years after opening and a multi million investment and the owners arw doing nothing about it. What a shame.

  • Stayed: June 2013
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3  Thank Tbouhil
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivory R, Manager at Ivory Resort Seminyak, responded to this reviewResponded August 2, 2013

Dear Sir ( Tbouhil )

Thank you very much for your valuable comments and concern. It proves that you care about Ivory.
The management is well aware of some short coming in the Resort and have taken steps to improve them, including humidity and smell. We sincerely hope that you will give us another chances and visit the Resort very soon. You will be surprise with a changes.
Once again thank you for your comment and we look forward to welcome you again.


Best Regards

Mrs.Anis Redianis
( Operational Manager )

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 3, 2013

This little hotel is pretty good value at $60 a night. Breakfast however is very average and is provided by a small cafe acorss the road. I would not bother with the breakfast as you can get a great cheap breakfast in many places nearby. I would say this was only about a 3.5 star hotel and it is not perfect, but at $60 a night I didn't expect it to be. It is a short taxi trip to the heart of seminyak. If you need an extra bed then you will have to book a family room as normal rooms are a bit too small. I found the staff very friendly and very helpful.

Room Tip: If you need an extra bed choose a family room.
  • Stayed: May 2013, traveled with family
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2  Thank halgaj
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivory R, Manager at Ivory Resort Seminyak, responded to this reviewResponded August 2, 2013

Dear Mr/s Halgaj,

Thank you very much for your valuable comments about Ivory Resort & Spa.
The management is looking for option to improve breakfast location and other facilities.
We hope that you will visiting us again to witness the changes.

Best Regards,

Mrs.Anis Redianis
( Operational Manager )

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 31, 2013 via mobile

Myself and 3 other friends stayed here. We were picked up promptly from the airport and dropped to the hotel. The staff brought out some drinks for us, which were lovely. The pool looked gorgeous at night and the walk way to our room way lovely. We were amazed by the rooms!! Massive bed with TV, had a fridge kettle, desk etc. the bathroom was big and towels etc all supplied.
There's a private sitting area outside each room.
The staff speak good English and were incredibly helpful.
Thoroughly enjoyed our stay.

  • Stayed: May 2013
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2  Thank ACAA19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Ivory R, Manager at Ivory Resort Seminyak, responded to this reviewResponded August 2, 2013

Dear Ms/r ACAA19,

Thank you very much for staying in Ivory Resort & Spa.I'm specially happy to learn that your stay with us was very pleasant and you enjoyed it.
We will be waiting for your return,hopefully very soon.


Best Regards,

Mrs.Anis Redianis
( Operational Manager )

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Ivory Resort Seminyak

Address: Jln. Raya Petitenget 35, Banjar Umasari, Seminyak 80361, Indonesia
Location: Indonesia > Bali > Seminyak
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Room Service Suites Swimming Pool
Hotel Style:
#9 Top resorts Hotel in Seminyak
#37 Family Hotel in Seminyak
#37 Romantic Hotel in Seminyak
Price Range: $55 - $150 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Ivory Resort Seminyak 3*
Number of rooms: 26
Official Description (provided by the hotel):
Ivory Resort Seminyak located in Seminyak area, Bali's most fashionable district, just 25 minutes drive from Ngurah Rai International airport, The center of gourmet cafes, street restaurant & bars, home wares and fashion stores where an international mix of celebrities and cosmopolitan jet setter flock of shop, dine and party. ... more   less 
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Also Known As:
Ivory Resort Seminyak Hotel Seminyak
Ivory Resort Seminyak Bali

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