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“Lovely villas”

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Nunia Boutique Villas
Ranked #96 of 412 Specialty Lodging in Seminyak
Certificate of Excellence
London, United Kingdom
Level Contributor
18 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“Lovely villas”
3 of 5 bubbles Reviewed March 12, 2012

My best friend and I stayed at the Nunia Villas for four nights in March and it was absolutely fabulous. The villa was huge, with two bedrooms and a very nice pool/deck area. The villa could fit a small group of 6, or is realistically perfect for two couples. Each bedroom has its own bath, shower, twin basins and outdoor rain shower. The service was really fantastic, everyone was very helpful and very polite and were overall very lovely.

The only thing I found a little off-putting about the villa was that it was not 100% clean. Hard to explain, as it was "cleaned" everyday .. even includes a bed turn down service, but the general cleanliness was quite poor. Nothing is ever wiped down and the basins and showers seems like they have never really had a scrub..but very minor issue for us considering the overall quality of the place.

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kimmy257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali P, Sales Team at Nunia Boutique Villas, responded to this review, March 14, 2012
Dear Mr Kimmy
How are you doing? Hope everything runs well with you
It is really wonderful to hear your great input toward our villa as well as services. We definitely would be transmitting the inputs onto our operational department to be followed up and be reflected on. Highly appreciated any establishing comment.Starting from negativeness to reach positiveness for our better future. Again we do thank you and have your nice day. Wishing to receive your holiday back at our villa and find our best. :)

Thank you and warm regards
Lismana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

152 reviews from our community

Traveler rating
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Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Spanish first
  • Any
English first
Perth
Level Contributor
13 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
1 of 5 bubbles Reviewed February 6, 2012

1.  The villas photos looked promising and clean but upon arrival we were very disappointed. We had villa number 3.  The villa would have looked fabulous new  but now just looks tired, unkempt and in dire need of a repaint and refurb. The walls were filthy, kitchen walls had dried food stains, bedroom walls had crayon marks and scuff marks and bathroom had water stains everywhere.  My husband actually got a towel and wiped down the counter to see if the stains were permanent, but they do come off if you clean properly so obviously the cleaners are NOT doing their job.  This was not a couple of water drops but whole areas of water marks everywhere and I am not the only reviewer who has remarked on this fact.  Everything was motel standard of cleanliness and finish...not hotel standard... This is really a shame because the villa was very roomy and like I said- had they been properly maintained would have been wonderful.  The landscaping was pretty, the private pool was great.  However the maintenance property management company called PREMIER MANAGEMENT are terrible.  They have let the property go to seed...looks grubby and grungy.  Surely the owners of the villa need to know that their property management company are not doing their job properly.
2.  The glass door from the outdoor shower to the bathroom does NOT lock which means that someone could hoik over the fence ( low) and just walk into your villa whenever... I rang security and pointed this out but the person who came to the villa wearing a t-shirt and shorts - not security uniform assured me "he was patrolling and was the '20' hour security guard..."
3.  I requested a late check out and paid for half a day additional rate but later found out our flight required us to leave the hotel at 2 pm (check out time was 12 pm) so I asked if I could pay just for the extra 2 hours and not the half day.  I was told by a bored looking clerk at the office that he would check and get back to me "tomorrow".  The next day I rang reception only to be told that this was not possible as no refund or adjustment could be made as the cash register was closed!   I explained that I notified them only 15 min after paying so how come the register was closed? Then he said the accounting dept did not issue refunds.  I might have accepted this as regular hotel policy if their demeanor or customer care was done properly... but the staff are clearly bored, uninterested and do NOT care.  Premier Management are the WORST management company I have ever come across and I have been to Bali 9 times.  Even their company t-shirt staffers had to wear had holes in them...looked gray when supposed to be white in colour... 
4.  Room safe was broken.  Telephone calls could only be made to the operator, I tried dialing a local number but could not get through.. You had to be patched thru their "operator" first.  The operator is also the receptionist, concierge, bellhop, and front desk person so good luck if you're wanting to make a tel call now...
5.  The Bedhead was white made of fabric... Lots of stains which looked like bodily fluids on it.  I was traveling with my baby girl and definitely would not let her touch the bedhead!  Mosquito net fabric on the ceiling on top of the bed was dusty and grimy had cigarette burn on one side.. Very dirty and needs a wash especially as these were touching the bedsheets.  
6.  Towels gray and threadbare...not up to hotel standard let alone a 4 or 5 star one...
7.  All sofas and couches had major stains on the upholstery.  It was THAT bad I laid out towels on the lounge before sitting on it.
8.  The food was mediocre, breakfast was okay.  We ordered room service as well, not very tasty but prices reasonable...
9.  The location map shown on the villa website must have been zoomed out because everything was a bit out of reach not as easy to get to as mapped... Access is via dirt track filled with pot holes... Hardly resort style... 

All in all this was very disappointing, the property management company called PREMIER should be ashamed.  They are doing a disgusting job.  If you are the owners of NUNIA VILLAS you need to address this situation.  You are losing clients and money because of the shabby manner your property is being managed and maintained.  A real shame because these would be very nice villas if maintained  to standard.  

  • Stayed February 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
8 Thank Trinityperth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali P, Director of Sales at Nunia Boutique Villas, responded to this review, March 8, 2012
Dear Ms Joanna,

We do apologize for replying late as we have just re-updated our page management in TripAdvisor.

On behalf of Premier Management and Nunia Villas’ owner, within this email we would like to thank you for your generous comments. We acknowledge your comments and we will be very happy to find out more from you should you have any documented pictures in relations to your concerns. As one of the leading management company, which is based both in Singapore and Bali, we will immediately tackle any issue concerning our standard of service.

Thank you again, Mrs. Fox for your valuable inputs. This is a valuable input for our teams both in management and villa for acting out further reflection and becoming better

Thank you very much and kindest regards

Lismana
Sales Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Gurugram (Gurgaon), India
Level Contributor
119 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 83 helpful votes
4 of 5 bubbles Reviewed February 1, 2012

We stayed in family villa for 4 nts and 5 days and found it comfortable, neat and clean. The service staff was friendly and courteous. We really enjoyed the pool and hot breakfast served every morning. The location could have been better (was not close to the beach) but we didn't mind as we had a car.

Room Tip: All villas are single story with independent enterance from main road.
See more room tips
  • Stayed January 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Musafirhoonyaro
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali P, Sales E-Commerce at Nunia Boutique Villas, responded to this review, April 15, 2012
Dear My Lovely Guest

Warm greeting from Bali Premier Management,

Your kind review upon our property is highly appreciated and it is really lovely to hear such input. This must not be your last enjoyment in our villa as we would be doing much improvement for your future visit to Bali particularly to our villa Nunia which located in Seminyak fashionable area within 10-15 minutes walking to beach or 5 minutes driving

***We've got several things we have to honorably and transparently announce and let all realize regarding our properties are :

- We are now excitedly presenting our new various menu options of breakfasts, in which we are now having not only breakfasts for adults' portions but also for kid's. We proudly have full breakfasts on Indonesian/Asian kinds, American, as well as Continental breakfast

- The Breakfasts, which being cooked by our kind and professional cook/chef would be definitely being cooked in the main kitchen of the complex, and if it is specially requested, the meals could be heated in the villa's kitchen

- The current housekeeping service is now changed into butler service who would be able to serve your stay in their bests. By having such butler this moment, any request of heated meals in the villa could be covered. and it is for sure that this butler could be hoped to encounter the trouble of the cleanliness.

- We are now in progress of changing our amenities like sofa(s), towels, etc as we are recognizing our poorness on those things. Of course, this comes from inputs which bring us to better improvement.

- Nunia villa has their own corporate transports division who would take care of your trips that you may hire in advance, that once this corporate transport being unavailable, there would be the outsourced driver and car to be reserved. Please note that this is subject to availability

Again, we do thank you very much for your kind input and attention

Have your lovey day

Kindest regards

Lismana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed January 26, 2012

The hotel does have a good sized private pool and nice space in the living/dining area, however, when we got the villa, mini bar was scantily topped up with drinks(i.e. 2 beers 2 water) everything comes in pairs when the villa was supposed to accommodate 4 ppl.

Villa food is not the worst but also not the best.

We only realized on our second day, when we wanted to use the microwave oven,there was a piece of bacon left behind in the microwave oven from previous guests!!!

Some of the light bulbs in and outside of the villa are dead. We sorta have to live with a toilet half lit with not very bright lights.

Not many taxi drivers know the exact location of this villa. Please do remember significant buildings/hotels/villas nearby.

Other than that it would probably been a much better villa if we hadn't came across the issues above.

Compliments:
Great spa services and staff are helpful and nice!

  • Stayed January 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank CELINESALIM
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali P, Sales E-Commerce at Nunia Boutique Villas, responded to this review, April 15, 2012
Dear Our Kind Guest

Warm greeting from Bali Premier Management,

High appreciation is presented toward your valuable input which could lead us to reach the better future improvement.

Regarding the stocks we provided in the minibar as well as in the villa generally, we commonly stock them in the adjustment of the total number of persons who are allocated in the villa. Referring to the location, this villa is in uberchic Seminyak, which is prettily reachable. Taxi driver must know this villa well.

***We've got several things we have to honorably and transparently announce and let all realize regarding our properties are :

- We are now excitedly presenting our new various menu options of breakfasts (per March is being launched), in which we are now having not only breakfasts for adults' portions but also for kid's. We proudly have full breakfasts on Indonesian/Asian kinds, American, as well as Continental breakfast

- The Breakfasts, which being cooked by our kind and professional cook/chef would be definitely being cooked in the main kitchen of the complex, and if it is specially requested, the meals could be heated in the villa's kitchen

- The current housekeeping service is now changed into butler service who would be able to serve your stay in their bests. By having such butler this moment, any request of heated meals in the villa could be covered. and it is for sure that this butler could be hoped to encounter the trouble of the cleanliness.

- We are now in progress of changing our amenities like sofa(s), towels, etc as we are recognizing our poorness on those things. Of course, this comes from inputs which bring us to better improvement.

- Nunia villa has their own corporate transports division who would take care of your trips that you may hire in advance, that once this corporate transport being unavailable, there would be the outsourced driver and car to be reserved. Please note that this is subject to availability

Again, we do thank you very much for your kind input and attention

Have your lovey day

Kindest regards

Lismana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Los Angeles, California
Level Contributor
39 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
5 of 5 bubbles Reviewed January 20, 2012

Nunia Villas was like a dream! Beautiful private pools at every villa, outdoor and indoor showers, a deep bathtub for two, delicious breakfast served in your room every day...comfortable beds with plenty of pillows. Large flat-screen TVs and DVD player. Mood lighting is fantastic. Service is friendly. I recommend this for honeymooners 100%. Close enough to walk to restaurants and shops. LOVE THIS PLACE! Would return again and again.

  • Stayed January 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JennyH420
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali P, Sales E-Commerce at Nunia Boutique Villas, responded to this review, April 15, 2012
Dear Our Beloved Guest

Warm greeting from Bali Premier Management,

Your valuable review upon our property is highly appreciated and it is really glad to hear your nice words. For sure , we are looking forward to hosting you in the villa and give you our best service and facilities.


***We've got several things we have to honorably and transparently announce and let all realize regarding our properties are :

- We are now excitedly presenting our new various menu options of breakfasts (Launched by March 2012), in which we are now having not only breakfasts for adults' portions but also for kid's. We proudly have full breakfasts on Indonesian/Asian kinds, American, as well as Continental breakfast

- The Breakfasts, which being cooked by our kind and professional cook/chef would be definitely being cooked in the main kitchen of the complex, and if it is specially requested, the meals could be heated in the villa's kitchen

- The current housekeeping service is now changed into butler service who would be able to serve your stay in their bests. By having such butler this moment, any request of heated meals in the villa could be covered. and it is for sure that this butler could be hoped to encounter the trouble of the cleanliness.

- We are now in progress of changing our amenities like sofa(s), towels, etc as we are recognizing our poorness on those things. Of course, this comes from inputs which bring us to better improvement.

- Nunia villa has their own corporate transports division who would take care of your trips that you may hire in advance, that once this corporate transport being unavailable, there would be the outsourced driver and car to be reserved. Please note that this is subject to availability

Again, we do thank you very much for your kind input and attention

Have your lovey day

Kindest regards

Lismana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed January 17, 2012

I bought a scoopon and I'm travelling to Bali soon, I have booked and paid for my accomodation but they have not sent me a "check in voucher" I have called and emailed numerous times but I am not getting a response from anyone, did anyone else have this trouble ??

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Rljeffrey
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali P, Sales E-Commerce at Nunia Boutique Villas, responded to this review, April 16, 2012
Dear Our Valued Guest

Warm greeting from Bali Premier Management,

When a booking through scoopon made, it is better to firstly re-confirm to the scoopon creator/provider/agent instead of directly to the hotel. The scoopon booking agent would be the best mediator to communicate the clients and hotels. Meanwhile, our Nunia villa have several personnel who taking care of each chop of duties which could cover our clients' need

***We've got several things we have to honorably and transparently announce and let all realize regarding our properties are :

- We are now excitedly presenting our new various menu options of breakfasts (as being launched by March 2012), in which we are now having not only breakfasts for adults' portions but also for kid's. We proudly have full breakfasts on Indonesian/Asian kinds, American, as well as Continental breakfast

- The Breakfasts, which being cooked by our kind and professional cook/chef would be definitely being cooked in the main kitchen of the complex, and if it is specially requested, the meals could be heated in the villa's kitchen

- The current housekeeping service is now changed into butler service who would be able to serve your stay in their bests. By having such butler this moment, any request of heated meals in the villa could be covered. and it is for sure that this butler could be hoped to encounter the trouble of the cleanliness.

- We are now in progress of changing our amenities like sofa(s), towels, etc as we are recognizing our poorness on those things. Of course, this comes from inputs which bring us to better improvement.

- Nunia villa has their own corporate transports division who would take care of your trips that you may hire in advance, that once this corporate transport being unavailable, there would be the outsourced driver and car to be reserved. Please note that this is subject to availability

Again, we do thank you very much for your kind input and attention

Have your lovey day

Kindest regards

Lismana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
perth
Level Contributor
28 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
3 of 5 bubbles Reviewed January 12, 2012

I haven't yet had my stay at nunia however very concerned after numerous days trying to email reservations team emails keep coming back not delivered!! Have booked and fully paid with scoopon voucher however no confirmation of airport pick up. And having read two comments about not being collected am very concerned . Are there any other scoopon customers who can share their experiences please

  • Stayed January 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank traceyjanePerth
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bali P, Sales E-Commerce at Nunia Boutique Villas, responded to this review, April 16, 2012
Dear My Lovely Guest

Warm greeting from Bali Premier Management,

Thank you for your kind input and comment. regarding to our airport pick up, it is for sure that if your voucher stated to be picked up, we would be checking out the flight details and arrange for the airport transfers. Unless it is a trouble on the email account which was terribly in error server (emails bounced back), we would be really concerning on this task of transfer our client with our best driver service. if email is not working good, we would be really pleasure to be contacted through phone call

***We've got several things we have to honorably and transparently announce and let all realize regarding our properties are :

- We are now excitedly presenting our new various menu options of breakfasts (just being launched by March), in which we are now having not only breakfasts for adults' portions but also for kid's. We proudly have full breakfasts on Indonesian/Asian kinds, American, as well as Continental breakfast

- The Breakfasts, which being cooked by our kind and professional cook/chef would be definitely being cooked in the main kitchen of the complex, and if it is specially requested, the meals could be heated in the villa's kitchen

- The current housekeeping service is now changed into butler service who would be able to serve your stay in their bests. By having such butler this moment, any request of heated meals in the villa could be covered. and it is for sure that this butler could be hoped to encounter the trouble of the cleanliness.

- We are now in progress of changing our amenities like sofa(s), towels, etc as we are recognizing our poorness on those things. Of course, this comes from inputs which bring us to better improvement.

- Nunia villa has their own corporate transports division who would take care of your trips that you may hire in advance, that once this corporate transport being unavailable, there would be the outsourced driver and car to be reserved. Please note that this is subject to availability

Again, we do thank you very much for your kind input and attention

Have your lovey day

Kindest regards

Lismana
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Nunia Boutique Villas

Property: Nunia Boutique Villas
Address: Jl. Pangkungsari Gg. Maharaja No. 3 | Petitenget, Seminyak 80117, Indonesia
Phone Number:
Location: Indonesia > Bali > Seminyak
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Suites Swimming Pool
Hotel Style:
Ranked #96 of 412 Specialty Lodging in Seminyak
Price Range (Based on Average Rates): $$
Hotel Class:4 star — Nunia Boutique Villas 4*
Number of rooms: 8
Official Description (provided by the hotel):
Nunia Boutique Villas is complex villas with 1 and 2 bedroom villas, located in Seminyak fashion area within 10 minutes walking to the beach. An improvement toward the villas is being practically implemented. Breakfasts provided with various menu options within a butler service which is being designed. Room amenities, as sofa, towels , etc are recently renewed. Nunia is the place where people could find the privacy inside the modern living. ... more   less 
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Also Known As:
Nunia Boutique Villas Hotel Seminyak
Nunia Boutique Villas Bali/Seminyak

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